JTX Fitness Reviews 6,654

The ad said "3-5" days delivery. We arranged, I stayed home 3 hours until 6pm as agreed. At 7pm, we got a message to deliver by 10pm - really?
10 days after placing the order, I took the morning off work to accept delivery - van got here but the machine wasn't on it. That 75kg machine is now lost in transit.
Go elswhere, if you want anything delivered as per the advert. Its a shambles with JTX. Enjoy reading their small print about deliveries and how they'll charge you for any mishaps your end!

Delivery was on time. The driver and mate were very polite and efficient bringing the treadmill into my living room.

Th the person I spoke to was very helpful and informative. I ordered what he suggested at a good and it was delivered on time and The whole process was very easy

I ordered the JTX Club Pro Commerical Treadmill.
Never had a treadmill before, but seeing the reviews, I decided that this was the one for me.
Ordering was easy, and I even got an extar 10% off, and within a week, the treadmill was here and set up in my home.
Communication was great, and the treadmill is excellent!

Fantastic service . Delivered on date selected . Minor problem with power wire - replaced and personally changed within 3 days .

This is the second piece of equipment l have bought from JTX. I am impressed with the quality of the product and the back up service provided.

Fast efficient service. Very pleased with our order and service.

Made the most of the Black Friday deals after months of research. Wanted to purchase from a company who care rather than a ‘box mover’. JTX were helpful on the phone, I was able to select my preferred delivery date and the machine works perfectly. Very pleased.

New machine arrived and box was damaged with a broken wire and switch. Replacement parts sent and engineer arrived to repair but replacement parts sent were incorrect. Second set of parts sent to engineer but we're also incorrect, luckily I phoned and ordered parts to be sent directly to me, which were correct. Second engineer visit and machine was repaired.

Sales office were fantastic, James - Frank and Jamie, all super helpful. Purchased a club pro commercial treadmil, very sturdy machine, and I would highly recommend it. I have used several other brands and this machine is the best by far. The engineer who installed the machine was professional. Overall very pleased!

Wow where do I start.Absolutely fantastic company.I purchased a runrise incline treadmill which arrived yesterday on time and delivered to my room of choice which was upstairs.Set up was easy as it’s already assembled.Nice sturdy so far very impressed but what I’m impressed with the most is the company staff after numerous phone calls of me babbling on asking lots of questions they were extremely helpful and patient.If you are after a treadmill don’t overlook JTX the treadmills are amazing and the staff even more amazing if I could give 10stars I would.Thank you all at JTX for your knowledge,professionalism and support.

On time delivery, great product and works well. Very Happy.

I am a serious runner and I bought my Sprint 9 Pro treadmill from JTX based on the weight of positive reviews about the machine that I evaluated (including from Which? and The Guardian), and although it is early days the machine is already delivering, with a top speed of 22kph which sets it apart from competitors, as does an excellent 3y warranty.
However I also believe that JTX is a really well run, efficient, responsive and environmentally conscious company and sending business their way also appeals strongly to me. I had a minor problem setting up the machine (actually my own fault!) and JTX sent engineer Peter to resolve the issue - he came and resolved the problem very swiftly and is a gentleman.
Really happy with JTX in all respects and I will definitely be using them again.

I am extremely disappointed with this entire experience. I ordered a treadmill and requested a refund while the box was still mostly unopened. I was then told I would have to pay £199.22 for the return courier fee. For a product that has barely been touched, this charge is nothing short of extortionate.

To make matters worse, the courier company used—BJS Two Man Delivery—has been awful to deal with. Even attempting to rearrange delivery was quoted at around £120, which is outrageous for a simple rescheduling request. Their communication, customer service, and overall approach have been shockingly poor. It feels like every step of the process is designed to squeeze more money out of the customer.

Between the inflated return charges and the ridiculous delivery-related fees, the whole experience has been stressful, unfair, and completely unaffordable. A customer should not be hit with these kinds of excessive costs for basic actions like rearranging a delivery or returning a barely-opened item.

I genuinely regret purchasing from this company and hope others are aware of these hidden, disproportionate, and frankly unreasonable charges—especially when BJS is involved. I am requesting that the company review these practices, because they are neither proportional nor customer-friendly.

Great machine, quick delivery and a few days later assembled. All in all an excellent experience and a really sturdy piece of equipment

Prompt flexible delivery and helpful customer service when I need to change the delivery date. Have had the treadmill for a couple of weeks and have used regularly it without issue...finally got around to putting in my data yesterday - easily done when you follow the instructions!

Delivery on date. Had to use after sales support for a small issue, very speedy response.

Very good service, quick delivery, good customer service.
I have used the treadmill several times now and I like it. I'm 76 and have diabetes so it means I can exercise no matter what the weather is.

Very happy with the product. The quality of the electrical connections wasn’t the best so I ended up partially dismantling it and fixing the mistake. An extra hour and a few scuffed knuckles but all good now.

Good quality equipment delivered on time. Support service available. Very happy with cross trainer.