True Origin Reviews 721

One item ordered unavailable, so I was consulted by phone about a possible substitution. Very helpful staff and prompt delivery for the Fairtrade stall I run.

Quality food products which are ethically grown and harvested and supplied at a fair price for the farmers.

Phone calls and deliveries always most satisfactory and positive.
Glad to be back in loop after covid interruption.
The whole ethical side and morale is infectious and inspiring.
Many thanks for helping us all and more to make world a better place.

Order delivered promptly. As I buy goods in order to sell them on my fair trade stall at church, I'm not able to rate the individual products myself.

Complete order for a church Fairtrade stall arrived within a week of ordering, well packaged and during the specified time slot. I'm looking forward to sharing these great products with others.

Great to have Fairtrade products and a prompt service

Fuss free and straightforward

I've been drinking and selling Traidcraft tea from the Kenya Rift Valley for decades. I expect this re-born tea from the same source to be just as good. My customers are delighted. And some can't wait for the leaf tea (without bags)!!

Prompt delivery, goods well-packaged.

Excellent service
Good delivery time

Good service.

I cannot fault you on the quality of your produce, though I've not tried all the latest items I ordered yet.

I made the beer bread from the free gift you sent me previously and enjoyed it - thank you!

However - the packaging was huge - is it not possible to use smaller boxes for smaller orders? Or is too costly to have different sized ones?

With thanks!
LMH

Mostly, it was great, but I couldn't understand why there was so much packaging - 2 boxes of tea in a box, but then that box put into a much bigger box. I'm grateful for the explanation in response to my first review, letting me know that it's to ensure the tea arrived intact, as the smaller box wouldn't have withstood the weight of other packages in the delivery van. Thank you.

Great products and delivered much quicker than I expected.

Great service.

Easy to use website, great product and great delivery and all ethically sound.

Quick and efficient service

First delivery of my recent order went astray but as soon as you found out I had a phone call to apologies and say it would be redirected. It arrived soon after that.

The order took 12 days to come. Orders from two other fairtrade companies came within 5-6 days. The delay mattered as I was going to be away from home.

Swift reply to enquiries and delivery on time, well packaged.