Jtpierpointutilities Reviews 

131
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its efficiency, reliability, and the high standards of work performed. Many people appreciate the clear and constant communication, with updates provided throughout the process, and the team's ability to complete jobs promptly, often under tight deadlines. Reviewers frequently commend the staff for their professionalism, knowledge, and friendly demeanor, noting that they are helpful, punctual, and always clean up thoroughly after completing the work. Customers also appreciate the team's problem-solving skills and their dedication to ensuring satisfaction, often going above and beyond expectations.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First-class customer service from start to finish. Needed to upgrade the main water service ASAP for increased flowrate for the new hot water cylinder. The team at JT Pierpoint Utilities moved heaven... See more

Rated 5 out of 5 stars

We needed a new mains supply as a leak had occurred in a particularly inaccessible place. Given the time constraints of getting this fixed imposed by Severn Trent I was concerned that this may p... See more

Rated 5 out of 5 stars

Todd did a great job on an awkward lead service pipe renewal to eliminate a leak under the building on the old service pipe. Kept informed throughout, great advice on how to deal with Severn Trent, le... See more

Rated 5 out of 5 stars

After a larger than expected water bill, my partner and I were concerned we had a leak. I found Todd at JT Pierpoint Utilities after a few Google searches and I’m very glad I did. He came out within h... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

131 reviews

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4.9

All reviews

(131)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Water leak under extension

Had a shock bill from Yorkshire water which indicated I had a leak somewhere on my water supply pipe. Called Tod who came out promptly, located the area of the leak. Unfortunately it was under the extention. However Tod suggested providing a new supply pipe into the garage and sending the new feed into the adjacent utility room and then disconnect the old supply in the Kitchen. This was a brilliant solution as I was worried that the extention floor would have had to come up and risk damaging the new kitchen. The new supply was promptly put in at a reasonable price and in a proffesional manner. Tod cares about the quality of his work and that showed in the quality of the Finish.
Would absolutely recommend him.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent job

Excellent job done. Helpful , friendly. Very pleased. Would highly recommend for repairs, renewals of water pipes. Thanks Todd and Tommy.

2 November 2024
Unprompted review
Rated 5 out of 5 stars

Todd came out to repair our water leak…

Todd came out to repair our water leak on the drive he was on time polite and kept us informed through the job the job was completed and we can't tell hes been what a great company thanks Todd and tom we highly recommend

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Todd and team came out and rerouted my…

Todd and team came out and rerouted my leaking water pipe within two days the job was done and you can’t tell they have been he kept me in the loop as the job progressed thanks Todd would recommend this company to anyone

23 October 2024
Unprompted review
Rated 5 out of 5 stars

Sorting out a leak

When Todd arrived he was polite and helpful. It was pouring with rain and we weren't entirely sure where leak was.
From beginning to end Todd remained calm and collected and the final result was amazing. Would definitely recommend this company if you have any leaks.

20 October 2024
Unprompted review
Rated 5 out of 5 stars

Todd to the rescue

Severn trent discovered a water leak under my kitchen from the stop tap the day before I was having a new one fitted, panic ensued. However Todd went above and beyond to come the following morning and fix the issue. He dug down from outside the kitchen and only had to make a very discreet hole for the new stop tap. No mess left, extremely happy with the result and the price, crisis averted thanks to Todd top guy, thanks very much.

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Had a burst pipe which was picked up by…

Had a burst pipe which was picked up by Severn Trent, Todd arrived promptly next day and took up slabs in rear garden, dug down and took out twisted lead pipework, capped it off, fixed what needed sorting, and filled everything back in and laid slabs back. Wouldn't of known anyone had been outside. Tidy, efficient and price paid was as agreed. Wouldn't hesitate to use again, highly recommended. Thanks guys

3 October 2024
Unprompted review
Rated 5 out of 5 stars

Todd went out of his way to fit in work…

Todd went out of his way to fit in work mending a leaking water pipe on my property. He rearranged other work so he could do this urgently. The price he quoted was the price I paid although until the work started he wouldn't have known what it entailed so there was no surprises
about having to pay more. Great work.

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Moleing fresh water pipes

Absolutely amazing service from start to finish.
Todd and Tom were brilliant explained everything they were doing and gave time scales and turned up when they said they would. Work was carried out without any issues to us. They kept everything clean and tidy. What a team, what can I say other than perfect.. thank you Yvonne and William Watkinson Nottingham

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Undertook a difficult job replacing the…

Undertook a difficult job replacing the water pipe, with challenging access, in a very professional and orderly manner. Everything was cleaned up and left in perfect order and I can only say how much I wish this type of service was more frequent. I recommend Todd with no reservation.

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Water supply pipe leak

Todd come out quickly to quote for a full water supply pipe relay which we have booked in for, reasonably priced. He has done us a temporary repair in the meantime to get us through until the full relay. Good communication and turned up when he said he would.

3 August 2024
Unprompted review
Rated 5 out of 5 stars

Todd turned out at very short notice to…

Todd turned out at very short notice to fix a leak on our drive. Identified the pipe, having to extend the hole. I was not at home so Todd provided not only photos of the work (Before, during and after) but also a video of the water leak. Great communication after the job was completed. I would highly recommend Todd 👍🏻✅👍🏻

31 July 2024
Unprompted review
Rated 5 out of 5 stars

When a company goes out of their way to…

When a company goes out of their way to help you, you cannot give any less than 5 Stars. Tod and his team actually care about their customers and make sure they go above and beyond. Will Definitely use again and wont hesitate to recommend Tod to my landlords too

26 July 2024
Unprompted review

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