JPL Plumbing & Heating Ltd Reviews 

347
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its professionalism, efficiency, and reliability across various jobs. People frequently commend the staff for being friendly, helpful, and professional, making interactions pleasant and building trust. Reviewers also consistently find the pricing to be very reasonable, appreciating the good value for the high-quality work provided. Many customers have relied on this company for years, consistently receiving first-class service for their plumbing and heating needs. People frequently express their intention to continue using their services, highlighting the consistent reliability and trustworthiness experienced over time.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the friendly, efficient, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Price

People report positive experiences with price, consistently finding it to be reasonable and good value for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic job done, very professional from start to finish. No problem with booking, came when they said they would, installed everything superbly, invoice was the same as the quote. Very tidy when wo... See more

Company replied

Rated 5 out of 5 stars

I cannot give enough appreciation for JPL. From the beginning the team have always been super friendly, professional, helpful. Always on hand to help, whether in person or over the phone, you always g... See more

Company replied

Rated 5 out of 5 stars

JPL Plumbing and Heating provided me with outstanding service recently. Their work has ranged from gas checks and a new boiler installation to a toilet cistern change. Every single job was completed q... See more

Company replied

Rated 5 out of 5 stars

Jason and Marianne are great. Very helpful and professional. Never let you down and Jason always does a clean, tidy and efficient job. Marianne takes care of the bookings and office stuff and is ver... See more

Company replied


Company details

  1. Plumber
  2. Gas Installation Service

Written by the company

JPL Plumbing & Heating offers a full professional plumbing and heating service.  Based in Waltham, Grimsby, we have over 25 years experience in the industry and as a family run business we pride ourselves on having created longstanding, trusting relationships with our customers, many of whom feel like our extended family. Give us a call today for a hassle free, no worry service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

347 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(347)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable.Friendly.Not rip off pricing…

Reliable.Friendly.Not rip off pricing Efficient.

20 April 2026
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thank you for your lovely review. We're delighted you found us reliable, friendly and efficient. We really appreciate your recommendation and hope to help you again in the future.

Rated 5 out of 5 stars

Always reliable great service

21 April 2026
Unprompted review
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thank you for your great review. We're really pleased you've found our service reliable over the years. We appreciate your continued support and look forward to helping again whenever you need us.

Rated 5 out of 5 stars

Didn’t have to wait too long for them…

Didn’t have to wait too long for them to do an excellent job (boiler and shower)and he’s always there to answer any questions.

16 April 2026
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thank you so much for your kind review. We're pleased we could get to you quickly and that you were happy with the work carried out. If you ever have any questions in the future, we're always happy to help.

Rated 5 out of 5 stars

Excellent service.

10 April 2026
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thank you for your lovely review. We're really pleased you were happy with the service we provided. It was a pleasure helping you, and we appreciate you taking the time to leave your feedback.

Rated 5 out of 5 stars
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thank you for your kind words, we really appreciate it 😊
Glad you were happy with the service – we’ll pass this on to Jason too!

Rated 1 out of 5 stars

Caravan heater disappointment

We accepted a quote to fix a caravan water heater, initially thinking it was parts but later finding it was a complete unit which we paid for in advance, as the quote seemed reasonable. The unit was delivered but on the day of installation I simply asked how they calculate their labour rates, and for some reason Jason took umbrage and refused to complete the installation. We are an elderly couple with issues of depression and severe anxiety and are left with a still in the box heater to install, which JPL Plumbing have walked away from. We have no idea who to turn to for help. This has totally wrecked us. JPL Plumbing have absolutely no customer care and no customer loyalty.

10 April 2026
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Hi John,

We’re sorry to hear that you feel this way.

As outlined at the time of our visit, the labour was quoted and accepted on a fixed-price basis. When concerns were raised regarding how this was calculated on arrival, we were unable to proceed, as it’s important that both parties are fully aligned before work begins.

For clarity, no labour charges were made and all materials supplied remain with you.

We always aim to carry out work professionally and avoid any misunderstandings, which is why we took the decision not to proceed on this occasion.

We do wish you all the best in getting the heater installed.


JPL Plumbing & Heating Ltd

Rated 5 out of 5 stars

Arriving on time friendly pleasant and…

Arriving on time friendly pleasant and helpful price brilliant service with a smile

30 March 2026
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thanks so much for the lovely review 😊
Pleased everything went smoothly and you were happy with the service!

Rated 5 out of 5 stars

Jpl plumbing and heating …

Jpl plumbing and heating highly recommended we've used them for a few jobs on our caravan drain down and reconnecting, gas checks, radiator changes and we will continue to use them complete professional solutions for the needs of the clients

31 March 2026
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thank you for the recommendation, it really means a lot 😊
Glad we could help with everything and look forward to seeing you again!

Rated 5 out of 5 stars

Fantastic work carried out efficiently…

Fantastic work carried out efficiently will definitely use again by at caravan and home

31 March 2026
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thank you 😊
Really pleased you were happy with the work – we appreciate you choosing us!

Rated 5 out of 5 stars

Excellent company.

Excellent company.
Good workmanship

27 March 2026
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thank you for the great feedback 😊
We’re really glad you’re happy with the workmanship!

Rated 5 out of 5 stars

Had a new boiler fitted in my caravan

Had a new boiler fitted in my caravan. Was so happy with the work.
Will be using this company again
5 stars from me

17 March 2026
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thank you so much 😊
Really pleased you’re happy with your new boiler – and thanks for choosing us again!

Rated 5 out of 5 stars

Brilliant

Fantastic service received year on year. Would definitely recommend their services to any one who needs any work doing.

4 March 2026
Rated 5 out of 5 stars

Gas System Test.

Appointment made and details confirmed by text.Test carried out on time and date invoice followed with easy to follow payment details.A seemless and professional job would highly recommend.

4 March 2026

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