Joymemento Reviews 

853
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 759 reviews, most reviewers were somewhat happy with their experience overall. Many consumers find the online platform very simple to navigate, appreciating the smooth ordering process and fast shipping for gifts. People frequently highlight that these personalized custom items make wonderful keepsakes and special gifts for family members. Some reviewers were not happy with the product quality, pointing out that items often looked nothing like the advertised pictures. Customers also reported experiencing significant delivery delays and receiving incorrect or incomplete orders that required extensive chasing. Additionally, a few buyers felt the prices were much too high for the cheap materials actually received.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, highlighting well-made items and clear... See more

Quality

Consumers find quality to be ambiguous, with reviewers expressing deep disappointment regarding melted... See more

Order

Reviewers mention ambiguous feedback about order, noting that while some consumers received correct items and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many consumers expressing satisfaction over quick... See more

Price

People report negative experiences with price, feeling that items are far too expensive for the low quality... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I found what I ordered didn’t look like what was shown on the website, and had paid quite a bit extra for it. Upon my dissatisfaction I did email the company and had a reply. I couldn’t get a full ref... See more

Company replied

Rated 4 out of 5 stars

The item was well made but i was hoping it to be a little bigger. Either way the product did what it was intended . The recipien was emotional to see her husban by just touching the stone. Her husban... See more

Rated 4 out of 5 stars

You attended to my order as you should and it has arrived safely. I'm a bit disappointed that the whole front of the shop is flat as I thought the door would be opened not just a picture but I'll give... See more

Rated 4 out of 5 stars

Unfortunately I did not receive my earings. I was away at the delivery time and therefore they were sent back to you. Can I expect a re-delivery.


Company details

  1. Gift Shop
  2. also in
  3. Fashion Accessories Store
  4. Jeweler
  5. Jewellery Manufacturer
  6. Jewelry Store

Written by the company

Every item at Joymemento can be personalized. Create your own one-of-a-kind piece by choosing the metal, stones, and engravings—and receive it in just a few days. We’re making bold strides to revolutionize the jewelry industry by combining custom design preview technology, 3D printing, and laser engraving with traditional handcrafted artistry.


Contact info

3.3

Average

TrustScore 3.5 out of 5

853 reviews

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3.3

All reviews

(853)

850 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor quality, non-personalised and late

The received gifts arrived much later (about 3 weeks) than promised, too late for the event they were ordered for, and ony arrived after my chasing. The received ducks look nothing like the customised ducks promised - in fact the only personalisation is the couples names written on a cheap toy. I estimate I paid about x20 times too much for the cheap rubbish I received.

8 September 2026
Unprompted review
Joymemento logo

Reply from Joymemento

Dear customer,

We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.

Best Wishes,
Customer Service Team

Rated 5 out of 5 stars

I love the fact that even though the…

I love the fact that even though the picture is so small, it came out clear and big enough to see. I bought it for my Sister who has liver Cancer. It's a picture of her and I in our RAMS shirts, the inscription says" RAMs Sisters forever".

10 September 2026
Rated 1 out of 5 stars

Stay away

Someone purchased a DJ model for me. Later on they told me the price was $38 plus $10 speedy shipping. It took almost 2 weeks to arrive. When it arrived, it was a minuscule model, looked 3D printed, very light cheap quality. I appreciated the gesture greatly. However, in all honesty, I felt sad because the person who bought this for me had clearly been hugely ripped off - I wouldn’t have paid €1 for it. My experience, stay away.

14 September 2026
Unprompted review
Joymemento logo

Reply from Joymemento

Dear customer,

We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.

Best Wishes,
Customer Service Team

Rated 3 out of 5 stars

Writing was small

Liked the wording, color and concept. The writing was so small on the front you can barely read it

5 September 2026
Joymemento logo

Reply from Joymemento

Dear customer,

We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.

Best Wishes,
Customer Service Team

Rated 5 out of 5 stars

The throw was very soft and big

The throw was very soft and big. Only complaint was the picture of the dogs face covered the whole throw and you couldn’t hardly see her shirt she was wearing. Wished it had not been so big so you could see more of her…needed to be smaller picture of her….

9 September 2026
Rated 1 out of 5 stars

Joymemento steals images from other shops and ships low-quality junk

I ordered a personalized wedding dress hanger. Unfortunately, I discovered shortly afterwards that Joymemento had stolen the product photos for this hanger from an Etsy seller. I also ordered the "original" hanger from Etsy because I was worried I had fallen for a fake shop or would receive an unusable, low-quality product. That turned out to be the right decision. While I did receive a hanger from Joymemento, it really doesn't look good compared to the original from Etsy and is certainly not worthy of holding a wedding dress. Honestly, I find it pretty unfair to simply copy photos from other shops and sell customers inferior junk. I subsequently opened a dispute with PayPal, and fortunately, I got my money back immediately.

8 September 2026
Joymemento logo

Reply from Joymemento

Dear Customer,

We're sorry to hear about your experience.
Please send an email to support@ joymemento.com if you have further problems.

Best regards,
Customer Service Team

Rated 1 out of 5 stars

Cheap items, nothing like expected or advertised.

They don’t sell what they advertise. My mug was a some cheap 2D substitute and nothing like the 3D image displayed. Very disappointing.

8 September 2026
Joymemento logo

Reply from Joymemento

Dear customer,

We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.

Best Wishes,
Customer Service Team

Rated 3 out of 5 stars

The doll doesn't stand well on the base…

The doll doesn't stand well on the base just with the small stickers.

8 September 2026
Joymemento logo

Reply from Joymemento

Dear customer,

We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.

Best Wishes,
Customer Service Team

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