Joymemento Reviews 

853
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 759 reviews, most reviewers were somewhat happy with their experience overall. Many consumers find the online platform very simple to navigate, appreciating the smooth ordering process and fast shipping for gifts. People frequently highlight that these personalized custom items make wonderful keepsakes and special gifts for family members. Some reviewers were not happy with the product quality, pointing out that items often looked nothing like the advertised pictures. Customers also reported experiencing significant delivery delays and receiving incorrect or incomplete orders that required extensive chasing. Additionally, a few buyers felt the prices were much too high for the cheap materials actually received.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, highlighting well-made items and clear... See more

Quality

Consumers find quality to be ambiguous, with reviewers expressing deep disappointment regarding melted... See more

Order

Reviewers mention ambiguous feedback about order, noting that while some consumers received correct items and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many consumers expressing satisfaction over quick... See more

Price

People report negative experiences with price, feeling that items are far too expensive for the low quality... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I found what I ordered didn’t look like what was shown on the website, and had paid quite a bit extra for it. Upon my dissatisfaction I did email the company and had a reply. I couldn’t get a full ref... See more

Company replied

Rated 4 out of 5 stars

The item was well made but i was hoping it to be a little bigger. Either way the product did what it was intended . The recipien was emotional to see her husban by just touching the stone. Her husban... See more

Rated 4 out of 5 stars

You attended to my order as you should and it has arrived safely. I'm a bit disappointed that the whole front of the shop is flat as I thought the door would be opened not just a picture but I'll give... See more

Rated 4 out of 5 stars

Unfortunately I did not receive my earings. I was away at the delivery time and therefore they were sent back to you. Can I expect a re-delivery.


Company details

  1. Gift Shop
  2. also in
  3. Fashion Accessories Store
  4. Jeweler
  5. Jewellery Manufacturer
  6. Jewelry Store

Written by the company

Every item at Joymemento can be personalized. Create your own one-of-a-kind piece by choosing the metal, stones, and engravings—and receive it in just a few days. We’re making bold strides to revolutionize the jewelry industry by combining custom design preview technology, 3D printing, and laser engraving with traditional handcrafted artistry.


Contact info

3.3

Average

TrustScore 3.5 out of 5

853 reviews

5-star
4-star
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1-star

Asks customers to review

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3.3

All reviews

(853)

850 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Giraffe set

When I recieved the giraffe set was very pleased with the outcome,
Very well made and great for the price

10 September 2026
Unprompted review
Rated 1 out of 5 stars

It’s just another scamming site

It’s just another scamming site. They make their money by only issuing a certain % of your initial outlay. The item I ordered hadn’t even been manufactured yet, but they do ask you to kindly be patient. What a joke. Stay away from this site!

10 September 2026
Unprompted review
Joymemento logo

Reply from Joymemento

Dear customer,

We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

Absolute Rubbish

I ordered a little sea glass mosaic kit. Inside it said there were instructions to complete the design. The instructions were for a completely different design than what was on the box and there is no way that these little rocks would ever make anything like the picture on the front totally disappointed. Took ages to arrive definitely not value for money. I would warn people to be aware before they even think of buying from this company.

9 September 2026
Unprompted review
Joymemento logo

Reply from Joymemento

Dear customer,

We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

Dreadful

Dreadful! Total rip off. Nothing like what I ordered
Expensive too

9 September 2026
Unprompted review
Joymemento logo

Reply from Joymemento

Dear customer,

We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.

Best Wishes,
Customer Service Team

Rated 5 out of 5 stars

The Best Medic Alert Bracelet

I was specifically searching for this particular medic alert bracelet. I had one that I purchased and worn for over 30 years. Over time, medical issues change so I needed to update my most urgent concern to speak for me if I am unable to do so. The one special feature was the bracelet fit around my wrist, was oval shaped to conform to my wrist. No flopping around and very comfortable. I highly recommend this bracelet. It's a very simple look that blends well with other jewelry you may wear. Shipping and delivery took about a week or 10 day or so. I'm very pleasd with my purchase!

Thank you,
Rosemary Richards

3 September 2026
Rated 1 out of 5 stars

Still waiting for follow up answer to…

Still waiting for follow up answer to my email of 8/28 about my order

31 August 2026
Joymemento logo

Reply from Joymemento

Dear customer,

We are sorry to hear that.
We have replied to your email. Please check your spam folder,ad folder or inbox to see if you can find it.

If we can be further service,please send an email to support@joymemento.com

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

You sent me stickers instead of 2…

You sent me stickers instead of 2 bibles to the amount of 347.00. Please refund immediately!

31 August 2026
Joymemento logo

Reply from Joymemento

Dear customer,

We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

Low quality

Low quality. The thread provided was the lowest quality, fuzzy thin sewing thread. The book is cute but poorly designed - you would have to remove the pages and cut them apart to practice stitches on them properly. The instructions are printed in grey ink and tiny font - impossible for my older eyes to read.

5 September 2026
Joymemento logo

Reply from Joymemento

Dear customer,

We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.

Best Wishes,
Customer Service Team

Rated 4 out of 5 stars

You attended to my order as you should…

You attended to my order as you should and it has arrived safely. I'm a bit disappointed that the whole front of the shop is flat as I thought the door would be opened not just a picture but I'll give it to my granddaughter anyway. Thank you for your service.

4 September 2026
Rated 5 out of 5 stars

Wonderful!

Ordering online was very simple and delivery was quick. All the products came with everything needed to complete. I can’t wait to get started on these. My grandchildren are going to help and we will have Christmas gifts for everybody.

30 August 2026
Rated 5 out of 5 stars

This is an incredible item

This is an incredible item! It was easy to order and to upload the custom picture. The item shipped fast. This charm was very well made and the picture was clear. An incredible gift for my daughter that she will have forever!

29 August 2026
Rated 1 out of 5 stars

Scammed!

I ordered the child's t-shirt and an extra dress up kit and you sent the SAME exact hair and clothes...what's the use of that...it is NOT changing the clothes and look at all...useless. I'm SO SO disappointed not to mention it was a waste of money.

29 August 2026
Joymemento logo

Reply from Joymemento

Dear customer,

We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

The product was poorly made and poor…

The product was poorly made and poor quality. Part of one wood part was split, the screws were off centre and two of the screw holes were not even aligned so can’t be used. Such a disappointment- I think I would have done a better job at a wood working class.

3 September 2026
Joymemento logo

Reply from Joymemento

Dear customer,

We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

Not to fall for online deals

Item was so small for the price I got it to gift someone but it was embarrassing how small it is

28 August 2026
Joymemento logo

Reply from Joymemento

Dear customer,

We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

Total rubbish

I ordered a small (square) picture that was meant to be made from repurposed bits of licence plates. What I received was a full size licence plate - and it was a ‘print’ of different bits of licence plates, not some custom made piece like they claim. When trying to get a refund they’re offering me 50% and I already know I won’t get the refund 🙄

4 September 2026
Unprompted review
Joymemento logo

Reply from Joymemento

Dear Customer,

We're sorry to hear about your experience.
Please send an email to support@ joymemento.com if you have further problems.

Best regards,
Customer Service Team

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