A product i baught stopped working. Contacting them sending video and what went wrong was so easy. Within 2 days was sorted and replacement sent out. Professional, efficient and effective. And priy... See more
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Review summary
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Reviews shaping this summary
I’ve ordered almost everything sold by Journey official and for a reason! The quality their products is absolutely amazing and I’m happy to be making this review ! Not only are their products hi... See more
Really like their products, nicely designed to fit seamlessly into set ups. They also have one of the best support models ive experienced with businesses. I had an issue, explained - team was prompt... See more
Company replied
Very impressive customer service! Had a faulty part which was replaced no-hassle next day with immediate email responses. Great quality unit, and I'm even more reassured (and would recommend) thanks t... See more
Company details
Written by the company
Journey is an endeavour in creating innovative consumer electronics to make everyday life easy and efficient.
Contact info
39899 Balentine Drive, 94560, Newark, United States
- +1 510-991-5262
- sales@journeyofficial.com
- journeyofficial.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from JOURNEY OFFICIAL
We're glad you found our purchasing process fast and easy. Thank you for your positive feedback regarding our merchandise quality.
Great customer service and easy to communicate with
16 December 2025
Reply from JOURNEY OFFICIAL
We appreciate your feedback and we're glad you found our team helpful and accessible.
I understand this first issue is not…
I understand this first issue is not the company’s fault, but my first order never made it. I reached out to the shipping company after no movement on my tracking, and could not reach actual human, but the response to my inquiry kept stating that my box was in customs, even though this was a US based order. After exhausting that I reached back out to journey to see about a replacement. At first, the response was absolutely will send you a replacement than a few more emails back-and-forth to confirm the shipping address and then even a confirmation that it would be recent. And then a day later, I received an email that was quite Link the stating that even if they sent me a new one, there was no guarantee that I would receive it so that I was welcome to request a refund. Given the delay email and that I thought everything was already confirmed from the days prior. I ignored the email, which was apparently a mistake because no one ever sent my order out. So a week later when I e-milled to get the tracking information, the representative told me that I did not confirm the resend on the package. I immediately sent all of the correspondence that had confirmed my duplicate order had been sent. They apologized and assured me that they were now placing a replacement order, but by then it was several weeks late. The adamant itself is fine, but this is clearly a new company that needs to work out the kinks and does not have their stuff in order
20 December 2025
Reply from JOURNEY OFFICIAL
We appreciate you taking the time to share your experience. We are sorry your initial order was delayed and that the replacement process was not seamless. We'll review our communication procedures to prevent similar issues. Your feedback is valuable as we improve our services.
Highly recommend. Excellent customer service
Journey is a great company. With great customer service. I purchased a wallet less than a year ago. One of the pockets started to stretch. I reached out to customer service. Told them about the issue. A day later they are sending out a new wallet at no additional cost
7 January 2026
Unprompted review
Reply from JOURNEY OFFICIAL
We're happy to hear that you had a great experience with our customer service. We appreciate you letting us know about the wallet issue and are glad we could resolve it quickly by sending a replacement. Thanks for your feedback!
My package was lost (not to the fault…
My package was lost (not to the fault of Journey Official), but regardless of that they helped me get a new item and delivered it to my door. I really appreciate the consumer help as well as the product!
19 December 2025
Reply from JOURNEY OFFICIAL
We appreciate your positive feedback. We are happy to hear that we could assist you with the lost package and get a new item delivered to you. Thanks for recognizing our consumer support!
Product works great
18 December 2025
Reply from JOURNEY OFFICIAL
Thank you for your positive feedback. We appreciate it.
Piece of art
I purchased this as a gift for my husband and he loves it!! Love the sleekness and sophisticated look to it…almost like a piece of art.
18 December 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that your husband loves the gift! It's great to know you appreciate the sleek and sophisticated design. Thank you for your positive feedback.
Sadly
Sadly, the charging pad I purchased does not work reliably. I am quite disappointed and can't use it.
17 December 2025
Reply from JOURNEY OFFICIAL
Hi Brunn,
Thank you for your feedback. Upon following up with our team, we have confirmed that your issue has been resolved. We apologize for any inconvenience caused and look forward to serving you in the future.
Reply from JOURNEY OFFICIAL
We are happy to hear that your details were handled so well and efficiently! Thank you for your positive feedback; it means a lot to us.
Product does not work on all platforms
Product does not work on all platforms. Called in and have to jump through a bunch of hoops to get resolved. Not a cheap product. Expected better performance or customer service.
14 December 2025
Reply from JOURNEY OFFICIAL
Hi Kenley,
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Our Customer Service team has contacted you to address your concerns. Please reply to them as soon as possible so that we can help you.
We appreciate your patience and understanding.
Placed an order for Christmas that…
Placed an order for Christmas that didn't arrive because delivery service left it somewhere that wasn't my address. Journey responded immediately thru text messages and replaced the item. The travel 3 in 1 charger is amazing and now every family member wants one. Great company!
17 December 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that we could resolve the delivery issue promptly and that you love the 3 in 1 charger! We appreciate your positive feedback. Thanks for sharing your experience!
Reply from JOURNEY OFFICIAL
Hi James,
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Our Customer Service team has contacted you to address your concerns. Please reply to them as soon as possible so that we can help you.
We appreciate your patience and understanding.
Slides all over the place
The build quality is nice, however the desk pad slides all over the place. Makes working hard
17 December 2025
Reply from JOURNEY OFFICIAL
Hello Robbie,
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Our Customer Service team has contacted you to address your concerns. Please reply to them as soon as possible so that we can help you.
We appreciate your patience and understanding.
Excellent produce and well made
17 December 2025
Reply from JOURNEY OFFICIAL
We are happy to hear you enjoyed our well-made produce. Thank you for your positive feedback; we appreciate it.
I have not received the products I’ve…
I have not received the products I’ve paid for. No shipping update, no customer service feedback. Zero
16 December 2025
Reply from JOURNEY OFFICIAL
We regret you haven't received your order or had a response.
Deliveries can be tricky sometimes, especially since we don't always control the mail folks. We only work with the best we can find, but things can get held up.
The good news is that our customer service team has already sent out a replacement order, according to our records! Hopefully, that gets to you much faster.
We really value your patience and understanding. We take customer experience super seriously and always work hard to make things smoother. Thank you for your understanding and support.
Great tool for travel charging
Great tool for travel charging! Replaces 3 cords and is very compact and convenient.
17 December 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that our compact tool is a great and convenient solution for your travel charging needs. Thank you for your positive feedback!
Reply from JOURNEY OFFICIAL
Hello Randall,
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Our Customer Service team has contacted you to address your concerns. Please reply to them as soon as possible so that we can help you.
We appreciate your patience and understanding.
My wife & I do a lot of traveling
My wife & I do a lot of traveling, with 2 phones, 2 watches, and 2 iPads, we have more wires & plugs around the house that need to be plugged in at various times. These multi chargers minimize space, clutter, while maximizing space and convenience. And the charging is quick. My only regret is that we waited this long to buy the units.
17 December 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that our multi-chargers have helped minimize clutter and maximize convenience for your devices. It's great to know the charging speed meets your needs. We appreciate your feedback!
Never received the item
Never received the item. Still shows DHL awaiting item. Ordered well in advance of Christmas and reached out repeatedly to customer support for assistance. Was told the same thing every time - it was shipped. No one offered assistance or solutions. Clearly not true!
16 December 2025
Reply from JOURNEY OFFICIAL
Hello Sara,
We regret that your order never arrived and that you were not satisfied with our support team's responses. We appreciate you bringing this to our attention. We are looking into this to improve our processes.
Reply from JOURNEY OFFICIAL
We appreciate your feedback and are happy to hear that you are satisfied with the design and quality.
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