I’ve ordered almost everything sold by Journey official and for a reason! The quality their products is absolutely amazing and I’m happy to be making this review ! Not only are their products hi... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
A product i baught stopped working. Contacting them sending video and what went wrong was so easy. Within 2 days was sorted and replacement sent out. Professional, efficient and effective. And priy... See more
Really like their products, nicely designed to fit seamlessly into set ups. They also have one of the best support models ive experienced with businesses. I had an issue, explained - team was prompt... See more
Company replied
Very impressive customer service! Had a faulty part which was replaced no-hassle next day with immediate email responses. Great quality unit, and I'm even more reassured (and would recommend) thanks t... See more
Company details
Written by the company
Journey is an endeavour in creating innovative consumer electronics to make everyday life easy and efficient.
Contact info
39899 Balentine Drive, 94560, Newark, United States
- +1 510-991-5262
- sales@journeyofficial.com
- journeyofficial.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Support is fantastic
Really like their products, nicely designed to fit seamlessly into set ups.
They also have one of the best support models ive experienced with businesses. I had an issue, explained - team was prompt to reply. Within less than an hour, replacement issued email confirmation. You cant fault that. Their team are very nice too
5 February 2026
Unprompted review
Reply from JOURNEY OFFICIAL
Thank you so much for your kind words! We're delighted to hear that you love our products and that they fit seamlessly into your setup. It's also wonderful to know that you appreciated our support team’s prompt and efficient response — we believe in providing the best service possible. Your feedback truly motivates us to keep delivering quality products and excellent support.
If you ever need anything else, please don’t hesitate to reach out. Thanks again for your wonderful review!
i bought this product for resell so i…
i bought this product for resell so i cant speak on the quality of the item, but the customer service at this place is out of this world! The item shipped like 10 minutes after i placed the order and i received the product the very next day. in todays age and time it is difficult to find such good customer service.
4 February 2026
Unprompted review
Reply from JOURNEY OFFICIAL
Thank you so much for sharing your experience! We're glad to hear that our customer service left such a positive impression on you. We understand how important fast and reliable service is, especially for resellers, and we're happy we could meet those expectations. If you ever need assistance in the future or have any questions, please don’t hesitate to reach out. We truly appreciate your support and look forward to serving you again!
Exceptional customer service!
I had an outstanding experience with Journey Wallet’s customer service. Their team was incredibly responsive, fast to resolve my issue, and genuinely friendly throughout the entire process. It’s rare to find support that’s both efficient and pleasant, but Journey Wallet absolutely delivers. They made everything easy and stress-free, and it’s clear they truly care about their customers. Highly recommend!
29 January 2026
Unprompted review
Reply from JOURNEY OFFICIAL
We're happy to hear that our customer service team provided you with such a positive experience. We appreciate your kind words regarding our team's responsiveness and friendliness. It's great to know we made things easy and stress-free for you. Thanks for the recommendation!
Best customer service
I have needed to contact customer support twice now and each time they have far exceeded my expectations. I will certainly purchase more quality products through their website in the future. Thanks again!!
30 January 2026
Unprompted review
Reply from JOURNEY OFFICIAL
We're happy to hear that our customer support exceeded your expectations! We appreciate your kind words and are grateful for your intention to purchase more products from us in the future. Thanks again for your positive feedback!
The unit no longer works
The unit no longer works. Would like either a replacement or refund
17 December 2025
Reply from JOURNEY OFFICIAL
Hi Matthew,
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Our Customer Service team has contacted you to address your concerns. Please reply to them as soon as possible so that we can help you.
We appreciate your patience and understanding
Disappointed! I model shipped to me was not the model…
I model shipped to me was not the model that I ordered. The order was for the Trio Ultra 3 in 1 Fast Wireless Charging Station. The one I received only has 2charging docks. The dock for air pods is not included.
I have sent a message as instructed on your website and have received no response.
I am very disappointed in the lack of customer service. Please help!
13 December 2025
Reply from JOURNEY OFFICIAL
Hi Jerri,
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Our Customer Service team has contacted you to address your concerns. Please reply to them as soon as possible so that we can help you.
We appreciate your patience and understanding
I have bought many items from Journey…
I have bought many items from Journey and I must say the support service is second to none - good products and I look regularly to see what’s new.
21 January 2026
Unprompted review
Reply from JOURNEY OFFICIAL
We're happy to hear that you've had such positive experiences with our support and products! Thank you for your continued interest in our new offerings.
Great wallet idea
Love their products, the trackable wallet without having a bulky apple tag is nice
28 April 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that you love our products and appreciate the trackable wallet's design! Thank you for your positive feedback; it means a lot to us.
Love it
Love it, functional, robust perfect for minimalists like me. Will do business with again.
30 October 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that our product suits your minimalist needs! We appreciate your business and look forward to serving you again in the future.
Reply from JOURNEY OFFICIAL
We appreciate your recommendation and are happy you are pleased with the quality!
Product purchased doesn’t charge the…
Product purchased doesn’t charge the new Apple Watch Series 11.
19 December 2025
Reply from JOURNEY OFFICIAL
Hi Jordan,
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Our Customer Service team has contacted you to address your concerns. Please reply to them as soon as possible so that we can help you.
We appreciate your patience and understanding.
Beware when you order from this…
Beware when you order from this company. They are time wasters. I ordered an item for a gift for someone important to me. Left lots of time for delivery while their website said express delivery in 3 to 5 days. After 5 days the item has not been shipped out. Called them many times to explain that I need the item to be shipped as it’s a gift and they couldn’t get it shipped. In the end the money was refunded to me . I suppose they don’t even have the item in stock ! What time wasters. Will never buy from them again. While they seem to have good reviews I highly doubt they are real reviews!
8 January 2026
Unprompted review
Reply from JOURNEY OFFICIAL
Hi Jessica,
Thanks for the feedback shared.
We regret that your order didn't arrive in time, especially as it was a gift. We aim to fulfill orders promptly and apologize that we failed to meet the delivery timeframe. We appreciate your feedback and will review our processes to prevent this from happening again.
Good Customer Service
After not receiving my order for Christmas despite ordering on 12/6, Journey reps were very communicative and apologetic and did their best to get my gift to me. They even re-sent the order - so on 1/6/26, my wife received BOTH the original order and the replacement order and she is very happy with the product.
24 December 2025
Reply from JOURNEY OFFICIAL
We appreciate your feedback and are so glad your wife is happy with the product! We're happy to hear that our team's communication and efforts to get your gift to you were helpful. Thank you!
The 5-in-1 appeared not to made of good…
The 5-in-1 appeared not to made of good material and it was missing a component to charge the Apple Watch.
23 December 2025
Reply from JOURNEY OFFICIAL
Hi David,
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Our Customer Service team has contacted you to address your concerns. Please reply to them as soon as possible so that we can help you.
We appreciate your patience and understanding.
Reply from JOURNEY OFFICIAL
We're happy to hear that you received great customer service and that you are enjoying the product so far. Thank you for your feedback!
I have an IPhone 17 and it is really…
I have an IPhone 17 and it is really too big for the device I have. It should be noted on your sales information.
23 December 2025
Reply from JOURNEY OFFICIAL
Hello Joanie,
We appreciate you bringing the size incompatibility to our attention. We'll review our product information and pass on your feedback to the team concerned for further review. Thank you for your feedback.
This is my second journey charger
This is my second journey charger. I purchased a new because it charges faster and I love it. I enjoy putting it in the stand so I can watch my phone for text messages and emails
22 December 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that you are enjoying the faster charging and the convenience of the stand for viewing notifications. Thank you for your continued support!
Reply from JOURNEY OFFICIAL
We're happy you enjoyed the product! We appreciate your feedback regarding the price and your overall experience.
Reply from JOURNEY OFFICIAL
Hi Michelle,
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Our Customer Service team has contacted you to address your concerns. Please reply to them as soon as possible so that we can help you.
We appreciate your patience and understanding.
Thank you for taking care of the…
Thank you for taking care of the duplicate order error. It was taken care of quickly.
21 December 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that the duplicate order issue was resolved quickly. Thank you for your positive feedback; we appreciate your business very much.
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