I’ve ordered almost everything sold by Journey official and for a reason! The quality their products is absolutely amazing and I’m happy to be making this review ! Not only are their products hi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I continue to enjoy my Journey Loc8 wallet a great deal. I recently lost the charge cable that came with it and reached out to the company’s support team. I was disappointed to learn that the cables... See more
Company replied
A product i baught stopped working. Contacting them sending video and what went wrong was so easy. Within 2 days was sorted and replacement sent out. Professional, efficient and effective. And priy... See more
Really like their products, nicely designed to fit seamlessly into set ups. They also have one of the best support models ive experienced with businesses. I had an issue, explained - team was prompt... See more
Company replied
Company details
Written by the company
Journey is an endeavour in creating innovative consumer electronics to make everyday life easy and efficient.
Contact info
39899 Balentine Drive, 94560, Newark, United States
- +1 510-991-5262
- sales@journeyofficial.com
- journeyofficial.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Craftsmanship par excellence
Craftsmanship par excellence
As well as customer service
8 December 2025
Reply from JOURNEY OFFICIAL
We appreciate you taking the time to share your experience. We're happy to hear that you were impressed with our craftsmanship and service.
Product was as advertised but it took…
Product was as advertised but it took three weeks to get here and arrived after Christmas.
8 December 2025
Reply from JOURNEY OFFICIAL
Hi Craig,
We appreciate you confirming the product matched its description. We're sorry it arrived after Christmas due to the extended delivery time. We'll review this with the team concerned and we appreciate your feedback.
Excellent customer service
Excellent customer service. Unfortunately I had to return the item I purchased. The person already had something similar. Easy return and very responsive customer service. I would purchase from here again.
7 December 2025
Reply from JOURNEY OFFICIAL
We appreciate your feedback and are glad the return process was easy. We're happy to hear that our customer service was responsive and helpful. Thank you for saying you would purchase from us again!
ALTI ULTRA Fast Wireless Charging Desk Mat
I hardly ever write product reviews, but JOURNEY definitely deserves a review. I was so surprised how quickly they shipped the ALTI ULTRA Fast Wireless Charging Desk Mat that I ordered. Great addition to my desk set up and exceptional customer service!
6 December 2025
Reply from JOURNEY OFFICIAL
We appreciate you taking the time to share your experience. We're so glad the ALTI ULTRA Fast Wireless Charging Desk Mat arrived quickly and that you're enjoying it. It's great to hear our customer service met your expectations!
We tried to exchange a Xmas present at…
We tried to exchange a Xmas present at least 5 times and Journey has never replied. We do still get lots of advertisements. They haven’t forgotten that!
20 December 2025
Unprompted review
Reply from JOURNEY OFFICIAL
Hello Marsha,
Thank you for your feedback. We apologise for any inconvenience this may have caused.
Please share your order number and details with us so that our customer support team can contact you to assist you further.
We appreciate your patience and understanding.
I have tried your suggested solutions…
I have tried your suggested solutions and none work. Your device is a very attractive paper weight that only charges an iPhone and nothing else. Not worth the money. I would like to return it for a refund. The only purpose of buying it was to have all of my charging in one device that was attractive in my newly renovated modern home (master bedroom). That has failed and I am using my travel device that is not as attractive but works.
1 December 2025
Reply from JOURNEY OFFICIAL
Hi Stephen,
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Our Customer Service team has contacted you to address your concerns. Please reply to them as soon as possible so that we can help you.
We appreciate your patience and understanding.
Prompt assistance with an issue
Initially there was a problem with the delivery of the item I ordered. The Journey sales help staff was great - replaced the order quickly and gave very good and prompt service!
6 December 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that our sales team was able to resolve the delivery issue quickly and efficiently! We appreciate your positive feedback and are glad you received great service.
Amazing Design
Amazing! Came in time for Christmas and the wife can’t wait to use it at the office. Thank you and Happy New Year 🎈
6 December 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that the item arrived in time for Christmas, and your wife is excited to use it. Thank you for your positive feedback, and Happy New Year to you, too!
When I opened my order
When I opened my order, it's the wrong color and its missing the power cord
5 December 2025
Reply from JOURNEY OFFICIAL
Hi Ronnie,
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Our Customer Service team has contacted you to address your concerns. Please reply to them as soon as possible so that we can help you.
We appreciate your patience and understanding.
Highly recommended product
I was having difficulty with one of my FOBs, so I emailed the company on a Saturday evening (just after Christmas, may I add) not expecting a response until at least Monday. To my surprise, I was not only helped within the hour, but also provided with clear instructional videos to support the advice given. Their after-sales service is outstanding, and the product is now working exactly as I needed it to. I am extremely happy with this purchase and would highly recommend both the product and the company.
27 December 2025
Unprompted review
Reply from JOURNEY OFFICIAL
We're happy to hear that we could help you with your FOB issue so quickly, even after Christmas. We're glad the instructional videos were useful and that your product is now working as expected. Thank you for recommending our product and our company!
Received all products as requested on…
Received all products as requested on time. All gifts were well received from my family.
5 December 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that your order arrived on time and that your family enjoyed the gifts. Thank you for your positive feedback; we appreciate it.
Convenience is key…
I’ve purchased two wallets from Journey this year. One wallet for me and one for my wife. Both have been fantastic! If and when they wear out I will definitely buy another. They are so convenient attached to our iPhones!
19 March 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that you and your wife are enjoying the wallets! It's great to know they're so convenient with your iPhones. Thank you for the positive feedback; we appreciate it!
Loc8 key organizer works great and is…
Loc8 key organizer works great and is stylish. High quality is obvious
2 December 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that you find our key organizer stylish and of high quality. Thank you for your positive feedback; we appreciate it.
My husband loves his new wallet!!
5 December 2025
Reply from JOURNEY OFFICIAL
We're so happy to hear that your husband is enjoying his new wallet! Thanks for sharing this great feedback with us.
Reply from JOURNEY OFFICIAL
We're happy to hear that ordering was easy and you find our portable product great as advertised. Thanks for your positive feedback!
Very disappointed
Very disappointed there was no plug with the charger. Gave as gifts and didn’t know the plug wasn’t included. Not good!
4 December 2025
Reply from JOURNEY OFFICIAL
We appreciate your feedback and are sorry to hear that the charger didn't include a plug, which impacted your gifts. We'll review this to improve our product descriptions your feedback will be shared with the concerned team
The key organizer is absolutely wonderful
I love the key organizer. Good quality, stylish and best way to carry your keys, in your pocket and in a compact organizer
4 December 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that you are enjoying the key organizer! It's great to know it's a stylish and compact way to carry your keys. Thanks for your feedback.
Reply from JOURNEY OFFICIAL
We're happy to hear that your Dad enjoys our product! Thanks for sharing.
I had a great experience with JRNY…
I had a great experience with JRNY customer support. The team responded quickly, was professional, and took the time to really understand the issue I was having. They communicated clearly, apologized for the inconvenience, and immediately worked toward a solution by asking for the right details instead of giving generic responses.
It’s refreshing to deal with a company that actually listens and shows accountability. I appreciate the prompt support and the way they handled everything. Highly recommend JRNY based on their customer service alone.
4 December 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that our customer support team provided you with a great experience! We appreciate your feedback regarding the team's responsiveness, professionalism, and dedication to resolving your issue effectively. It's great to know that their clear communication and accountability were helpful.
It’s exactly how they said it would…
It’s exactly how they said it would be!! Absolutely love it, sleek, lightweight, fits all that I need and has an iPhone compatible locater! I would recommend to a friend!
4 December 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that you're absolutely loving the product! It's great to know it meets your needs with its sleek design, lightweight feel, and iPhone-compatible locator. Thanks for the recommendation!
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