Joseph Turner Reviews 

237
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I enjoy buying J T clothes and accessories, the service on the is always helpful, polite and courteous. the delivery is quick and the communications regarding date and time is accurate. Alas, I have h... See more

Rated 3 out of 5 stars

Seersucker summer shirts. Weird sizes? I have always been a fairly standard Large fit. 16-16 ½ in neck, 42-44 chest and have always liked the quality of the various Joseph Turner shirts I’ve bo... See more

Rated 5 out of 5 stars

So glad I have found Joseph Turner. I have now made separate orders. First 2 No Polo Shirts, 2nd 2 No Pique Cotton 1/4 zip sweat shirts. Both products are excellent quality, fare price. I even rece... See more

Rated 5 out of 5 stars

Deciding to sharpen my image, prior to Christmas, I have just recd 3 country shirts, ordered in the Black Friday sale. I am delighted. They represent excellent value for money and are excellent sh... See more

Company replied

Company details

  1. Men's Clothing Store
  2. Tuxedo Shop

Written by the company

Quality and tradition are at the heart of Joseph Turner. We believe that exceptional clothing begins with the finest natural fibres and a commitment to lasting quality. From the all-day comfort of our cotton chinos and the natural lustre of our extra-fine merino knitwear, to the relaxed tailoring of our popular unstructured jackets, we pride ourselves on delivering expert craftmanship, reliable comfort and enduring style.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

237 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(237)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The system worked very well when my…

The system worked very well when my initial order had to be returned owing to a sizing issue. No problem returning trousers for a smaller size. The free p and p for both delivery and return is a must when buying on line.

23 October 2020
Rated 5 out of 5 stars

Superb

Everything my husband has bought from you has been absolutely superb both in quality of fabric, construction and fit. I don't really know how he would manage with out you. Joseph Turner you are a star !

13 October 2020
Rated 5 out of 5 stars

Joseph Turner proposes some clothes…

Joseph Turner proposes some clothes that I actually like, which is a good start! I am in the conservative casual camp. Their sizing methodology accommodates the awkward length of my arms. Their pricing is not cheap, but is fair in relation to the quality. Their habit of saying ‘reduced from some fictional figure’ fools nobody and slightly degrades the offering. Their delivery, packaging and customer support are all first class.

25 September 2020
Unprompted review
Rated 4 out of 5 stars

Excellent return and replacement experience

The jacket that I bought turned out to be slightly too big, but the return policy/process and receipt of a replacement one size smaller was incredibly quick and efficient. I’d buy from them again based on this experience.

25 September 2020
Unprompted review
Rated 5 out of 5 stars

Very Satisfied Customer

As with all my previous online purchases from Joseph Turner, my order was delivered promptly, well packaged and of excellent quality. I will continue to use this outlet with confidence.

14 August 2020
Unprompted review
Rated 5 out of 5 stars

Lovely quality shoes

Lovely quality shoes. I ordered online for my father in lockdown, were too big. He was able to send back filling in returns form and order the size needed on the same form which arrived really quickly. Very easy process for someone who has no idea about computers. He is very happy with the service and quality. Everything was so easy for him.

18 June 2020
Unprompted review
Rated 2 out of 5 stars

I bought two pairs size large (as…

I bought two pairs size large (as indicated for my 36/37 waist. I wore each pair but found them far too big. Easily fit 40 waist. I then bought a further two pairs in medium. They fit. Clearly sizing is awry!

17 June 2020
Unprompted review
Joseph Turner logo

Reply from Joseph Turner

I'm really sorry to hear the shorts were too big for you, as it's the first feedback we've had of this nature. We appreciate that buying from a catalogue can be tricky without trying the product on first, so we always offer freepost returns. We are happy for customers to try products on to check the fit, and return them if they aren't right (providing they haven't been worn, which is sadly the case here). I can see that you've been a customer of ours since 1998, so I do hope we can be of service to you again in the future.

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