Joseph Turner Reviews 

237
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I enjoy buying J T clothes and accessories, the service on the is always helpful, polite and courteous. the delivery is quick and the communications regarding date and time is accurate. Alas, I have h... See more

Rated 3 out of 5 stars

Seersucker summer shirts. Weird sizes? I have always been a fairly standard Large fit. 16-16 ½ in neck, 42-44 chest and have always liked the quality of the various Joseph Turner shirts I’ve bo... See more

Rated 5 out of 5 stars

So glad I have found Joseph Turner. I have now made separate orders. First 2 No Polo Shirts, 2nd 2 No Pique Cotton 1/4 zip sweat shirts. Both products are excellent quality, fare price. I even rece... See more

Rated 5 out of 5 stars

Deciding to sharpen my image, prior to Christmas, I have just recd 3 country shirts, ordered in the Black Friday sale. I am delighted. They represent excellent value for money and are excellent sh... See more

Company replied

Company details

  1. Men's Clothing Store
  2. Tuxedo Shop

Written by the company

Quality and tradition are at the heart of Joseph Turner. We believe that exceptional clothing begins with the finest natural fibres and a commitment to lasting quality. From the all-day comfort of our cotton chinos and the natural lustre of our extra-fine merino knitwear, to the relaxed tailoring of our popular unstructured jackets, we pride ourselves on delivering expert craftmanship, reliable comfort and enduring style.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

237 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(237)

18 reviews in the last 12 months

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Rated 1 out of 5 stars

not only has their quality deteriorated but their customer service is dreadfulght from Joseph Turner for…

I have bought from Joseph Turner for many years and until recently was very pleased with their clothes, especially their trousers.
However the last 2 pairs of corduroys that I bought were very poorly cut and the buttons were poor too.
The creases swung dramatically inwards after a couple of wears.
I complained and was asked to send them back.
The reply was that, although they had changed Bulgarian tailoring companies, there was nothing wrong with the trousers, implying it was my shape.
The fact that old trousers have never displayed this problem was apparently irrelevant.
I have promised myself not to buy from them again as not only has their quality deteriorated but their customer service is dreadful.
OH and when they returned the cords they had replaced the 2 broken buttons - but one was in the wrong place!

10 January 2023
Unprompted review
Joseph Turner logo

Reply from Joseph Turner

We are very sorry to hear that you are disappointed with your cords. The cords you returned were checked by our product development team and no fault was found with the design. We rectified the issue about your damaged buttons by replacing them; sadly the damage originally occurred during transit for which we sincerely apologise. Please rest assured that all our garments are checked prior to despatch. Whilst we have changed our corduroy manufacturer they still remain the same quality and we have stringent checks in place to ensure that they meet our exact standards.

Rated 1 out of 5 stars

Do not buy from this company unless you…

Do not buy from this company unless you are happy to carry on receiving mailshots for the rest of your life, regardless of what you tell them. We have been trying to get them to stop for years now (return to sender, return to sender inside another envelope etc) but nothing works.

9 October 2023
Unprompted review
Joseph Turner logo

Reply from Joseph Turner

We apologise this has happened as it is not in our interests to sign people up to marketing that they do not wish to receive. We do action each removal request, however if your details keep being passed to us via third-parties (which is the instance in this case) you need to request for your details not the be shared with other third parties.

You can also sign up to the Mailing Preference Service here www.mpsonline.org.uk which is a national opt-out list. You can also request for your details to be removed by Abacus here: https://www.epsilon.com/abacus/get-in-touch/consumer-data-deletion-requests and by Experian here: https://www.experianmarketingservices.digital/OptOut
We apologise for any inconvenience caused and if we can be of any further assistance, please do not hesitate to contact us.

Rated 5 out of 5 stars

Outstanding Communication

Wanted to reach out to the Joseph Turner team and say a massive thank you. I ordered a shirt for a wedding that sadly didn't arrive in time, no fault of theirs. I was called once to advise it was at a depot and once to follow up to make sure I collected. When they called the second time I advised I would need to return the shirt and they were extremely helpful, telling me best thing was to leave it so it would be returned and they would process the refund. I just received a call and voicemail confirming my refund. I consider outstanding service and the most proffessional company I have dealt with in this regard. I wish them the best of luck and will certainly be purchasing next time I'm in need. Thanks Again. Sean

25 July 2023
Unprompted review
Joseph Turner logo

Reply from Joseph Turner

Thank you for your much appreciated feedback.

Rated 1 out of 5 stars

Formal shirts are now appalling

Joseph Turner once made decent quality shirts. Now they are impossible to iron at home to any satisfactory state, so if you want a shirt for work purposes, these are completely useless.

3 December 2022
Unprompted review
Joseph Turner logo

Reply from Joseph Turner

Thank you for your comments. Our formal shirts are not non iron or easy-iron as they are pure cotton poplin therefore they do require high heat and steam to thoroughly remove the creases. With our formal shirts we find it is best to iron them using steam whilst they are still damp, this will leave the fabric crease free. Once they begin to dry or have dried fully you will find it more difficult to press out the creases without liberally re-adding moisture to the fabric. You can try spritzing with water, however, if they have dried fully then some light creases may remain in the fabric.

Rated 5 out of 5 stars

An affordable sweater !

Joseph Turner's mens' clothes are well made and of good quality . They are sadly usually well outside my budget , but I managed to find a lovely Shetland wool sweater in the clearance section , which was affordable and no-one else seemed keen to buy. A rare event indeed !

10 January 2022
Unprompted review
Rated 1 out of 5 stars

Made in China

Allow me to quote from the Joseph Turner website. This lambswool jumper is a ‘combination of superior raw materials and spinning techniques used by Knoll Yarns of Ilkley, Yorkshire’. I’ve seen this phraseology used before. I assume the technique is the ability of a person in China to press the on/off button on the spinning machine.

Make no mistake this is Made in China and sold at a premium price in the UK under the veil that it has a bucolic English mill provenance.

Quality wise it’s not that good and after three outings it has already started to pill up on the arms. Avoid.

8 January 2022
Unprompted review
Joseph Turner logo

Reply from Joseph Turner


We are sorry to hear that you were unhappy with the description about the garment on our website and that it gave you the impression the garment was made in the UK. We cannot tell from your review exactly which jumper you bought from us, but we think it may be one of our classic style lambswool jumpers.

In an effort to be transparent about where we source our raw materials and where our garments are made, we mention our yarn supplier Knoll on the product page but agree that can give the impression that the yarn is spun and dyed in the UK, when in fact this takes place in Turkey. This was not our intention. We do provide details of where we source raw materials and where our garments are made on the Country of Origin page of our website. Our classic lambswool jumpers, as well as the majority of our knitwear, are made by a fantastic knitwear factory in China who we have worked with for many years.
With regards to your jumper pilling, please do call our friendly customer services team on 01845 575100 so we can locate your original order and discuss this further with you.

Rated 5 out of 5 stars

Quality lambswool Cardigan

Efficient ordering process and delivery of quality lambswool cardigan. As this is a Christmas present for my husband he of course hasn't worn it yet but it looks well made and smart in a lovely colour.

21 July 2021
Rated 5 out of 5 stars

I had received your catalogue before

I had received your catalogue before, but thought things a little on the expensive side. However when one arrived recentlywith a 20% special offer, thought I would give you a try. Ordered 2 shirts and a sweatshirt and was not disappointed, obviously very good quality.
Will be ordering again when I need something.

20 May 2021
Unprompted review
Rated 5 out of 5 stars

Linen Trousers and quality leather sandals

I have recently ordered a pair of sandals and linen trousers from Joseph Turner on line. Delivery was very prompt and the prices were really good bargains for both items. The men’s sandals are a perfect fit, and lined with a soft leather, resistant to salt water, and way better than hard plastic in my last pair! The linen trousers fit perfectly and are of a very high quality tailoring.

20 May 2021
Unprompted review
Rated 4 out of 5 stars

Beautiful shirts but too long!!

Ordered 2 linen short sleeve shirts for my son’s birthday.They are beautifully made and the colours are lovely. Unfortunately the fit is far too generous for somebody of average height!! We will try an exchange for a smaller size and hope it is not as long in the body.If not with regret will have to return them.

20 May 2021
Unprompted review
Rated 5 out of 5 stars

Looking well

Hello Joseph Turner
I'm delighted with the pullover and the trousers.
I'l have to get them shortened to a 31 inch leg- that's no problem.
You'll be my first option in regards to looking well!

20 May 2021
Unprompted review
Rated 5 out of 5 stars

All good

Good price. Shoes arrived promptly. Fit wasn't right for the shape of my feet. Returned them. Prompt refund into my account.

30 April 2021
Unprompted review
Rated 4 out of 5 stars

In the first instance would not accept…

In the first instance would not accept my card details on line so placed telephone order very efficient excellent quality although annoyed boxers are now £4.00 cheaper in sale but wouldn't go past J. T. As I do think the general make a quality item at reasonable cost

19 April 2021
Unprompted review
Rated 5 out of 5 stars

Great products and services, shame not UK manufacture.

Great products and services, I was attracted to the company as use British wool but was slightly disappointed that manufactured in China and Romania. That said the two jumpers I bought are really good quality and fit really well, I would buy from Joseph Turner again.

19 April 2021
Unprompted review

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