JOOLS By Jenny Brown logo
Visit website

JOOLS By Jenny Brown Reviews 626

•
TrustScore 5 out of 5

4.9

Jewelry Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their stunning quality, beautiful design, and excellent value. Many people highlight the elegant packaging and the swift, well-organized delivery service, often noting the thoughtful presentation of their orders. The overall service is frequently described as first-class, with consumers appreciating the ease of ordering and the helpfulness of the staff. A few other people also felt that the packaging was excessive for smaller items.

What people talk about most

Product

Customers consistently note positive experiences with product. Reviewers frequently praise the beautiful and... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the superb quality of the... See more

Delivery service

Consumers find delivery service to be positive. Many reviewers praise the swift and quick delivery, with... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and first-class... See more

Order

Reviewers mention positive feedback about their order experience. Customers consistently praise the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just received these stunning earrings, superb quality, the hinged movement in the lower larger stone makes them absolutely dazzle! They are chic, unique and are going to make a fantastic gift. The pac... See more

Company replied

Rated 5 out of 5 stars

I purchased a beautiful cubic zirconia princess cut necklace for Christmas and then I recently purchased the bracelet to match. Both items were delivered within a couple of days and packaged really w... See more

Company replied

Rated 5 out of 5 stars

I THOUGHT I had ordered the correct size of ring. However, my choice wasn’t recorded for some reason (user error most probably) which meant the it defaulted to the smallest size. I was contacted by Jo... See more

Company replied

Rated 5 out of 5 stars

I recently had the pleasure of purchasing from JOOLS Jewellery, and I must say, the experience was nothing short of delightful. From the moment I browsed their collection, it was clear that each piec... See more

Company replied

Company details

  1. Jewelry Store
  2. Jewelry Designer

About JOOLS By Jenny Brown

Written by the company

British-born Jenny Gliksman and her Peruvian-born husband Poldi spent many years overseas, predominantly in Africa, before establishing their jewellery business in the UK in 1998. With a strong background in jewellery and design from Poldi’s South American roots the company has grown steadily over the years and has a contemporary and eclectic collection of beautiful jewellery with designs to suit all tastes.

In 2002 IMPACT DESIGNER GALLERY was opened in their home base of Wilmslow in Cheshire and with collections of jewellery from other small designers this complements their own brand of JOOLS by Jenny Brown® which is fast becoming a respected name in the high quality fashion jewellery market.

Being a small and flexible company we are always open to requests and commissions from customers and strive to continue supplying an interesting mix of beautiful contemporary jewellery with new collections being added throughout each year.

Contact info

4.9

Excellent

TrustScore 5 out of 5

626 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Beautiful item. Prompt service.

Prompt service. Beautiful, quality product. Well packaged for transit and everything you would need in the parcel if you want to present it beautifully to someone else as a gift. Well done Jenny Jools.

17 April 2026
Rated 5 out of 5 stars

Fabulous and great quality jewellery

Fabulous and great quality jewellery, excellent fast delivery and beautiful packaging. I will love and enjoy wearing my new jewellery. I highly recommend JOOLS by Jenny Brown for all ages ❤️

31 March 2026
JOOLS By Jenny Brown logo

Reply from JOOLS By Jenny Brown

thanks for ordering again fro us Maria

Rated 5 out of 5 stars

This company goes above and beyond with…

This company goes above and beyond with good service.They keep you updated.The amethyst halo pendant is exactly what I was looking for,beautiful.Highly recommend.

5 March 2026
JOOLS By Jenny Brown logo

Reply from JOOLS By Jenny Brown

You are very welcome and thank you , delighted you found the colour you wanted

Rated 5 out of 5 stars

Excellent experience

Excellent experience, thank you very much.

26 January 2026
JOOLS By Jenny Brown logo

Reply from JOOLS By Jenny Brown

Thanks for ordering with us

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great packaging and looks just like the photo.

2 January 2026
JOOLS By Jenny Brown logo

Reply from JOOLS By Jenny Brown

Perfect ! Thanks Dolly

Rated 5 out of 5 stars

The quality is superb.My wife loved the…

The quality is superb.My wife loved the bumblebee. The packaging made it even more special and the purchase and delivery process was simple and quick. I could not have asked for more.

21 January 2026
JOOLS By Jenny Brown logo

Reply from JOOLS By Jenny Brown

Thanks Alan

Rated 5 out of 5 stars

Bracelet was lovely

Bracelet was lovely, I'd already bought one for my daughter and liked it that much that I bought one for myself.
Well packaged and delivery was quick.

2 January 2026
JOOLS By Jenny Brown logo

Reply from JOOLS By Jenny Brown

Thanks for ordering from us again

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look