Honestly didn't expect to recieve anything after reading the reviews. It did come, packaging was poor, but item was nice.
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FALSE ADVERTISING & MISREPRESENTATION. The product is extremely cheap l& thin leather They did not complete the Monogram & sent it out unfinished & it looks nothing like what it should. I respec... See more
Company replied
DO NOT BUY FROM THIS WEBSITE. they have no phone number to call. Their email is invalid they only have chat. When they remove you money from your account it lists it as ECOSUSDIINC/ LLC LOCATED AT 38... See more
Company replied
Scam alert! I ordered a gift for my father for Christmas and it’s now February 1 and it has not arrived. I’ve emailed the company and I’m just getting the run around. They claimed it was delivered an... See more
Company replied
2.0
Poor
25 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Another extremely disappointed customer…
Another extremely disappointed customer it would seem... After my purchase did NOT arrive before Christmas, despite me paying extra for faster delivery, I started researching this company online and stumbled across the most discouraging Trustpilot reviews, to which I'll add mine. I feel like I have been scammed. Money taken, no goods have arrived, and a present short to someone this Christmas. I have tried emailing them so let's see if they come back to me. If they do and if they resolve this for me, I am happy to eat my words and update this review. I didn't even receive a confirmation email with an order number so I can't even attempt to track my delivery (albeit another person who has reviewed them reported that was a waste of time anyway as order couldn't be tracked). I feel it all looks legit but is deceptive and they might just be taking people's money. I will raise this as a dispute with my bank unless the company resolves it for me in the next few days. I will update this in due course...
26 December 2024
Unprompted review
Reply from Jonissi
Hi dear customer,
We understand your feelings very much. I am sorry that this shopping has brought you an unpleasant mood. And, we are doing real and honest business. The order process is clear and reliable. You will get all the status from your email after you make your purchase. Don't worry. Due to the high volume of logistics during the Christmas period, transportation speeds may be slower, and updates on logistics information might not be timely. I sincerely apologize for the inconvenience. Please feel free to reach out to our after-sales service again; I believe that through our communication, we can find a satisfactory solution.
DO NOT BUY FROM THIS “STORE”!!!!!
DO NOT BUY FROM THIS “STORE”!!!!!
Ordered over a month ago, got an initial email confirmation of order with order # and haven’t received my item. Have emailed them 3 times over the past 2 days with no response. Tried tracking my order with order # given and it doesn’t exist.
A COMPLETE SCAM!!!! DISGRACEFUL!!!!
17 December 2024
Unprompted review
Reply from Jonissi
Hi dear customer, i'm very sorry. We understand your feelings very much. I am sorry that this shopping has brought you an unpleasant mood. Could I have your e-mail address or order number please, so I can check for you?
DO NOT BUY FROM THIS WEBSITE
DO NOT BUY FROM THIS WEBSITE. they have no phone number to call. Their email is invalid they only have chat. When they remove you money from your account it lists it as ECOSUSDIINC/ LLC LOCATED AT
3835 West 3rd Ave Denver Colorado. This business is registered with the State of Colorado as a Limited Liabilty Business since April 26,2022. This address is a residential home belonging to Ying Ma who is the only agent for ECOSUSSIINC/LLC. Jonissi email which is invalid they have a chat which they do not chat back. They REFUSE to cancel your order
10 December 2024
Unprompted review
Reply from Jonissi
Hi dear customer, i'm very sorry. We understand your feelings very much. I am sorry that this shopping has brought you an unpleasant mood. We have reported your problem to the relevant department of the company. Could I have your e-mail address or order number please, so I can check for you?
Their products are from Shein
The exact same products they sell are on Shein.com. The toiletries bag is 7.5 € and the passport covers 3.5€. It´s not real leather and the quality is very poor. When I saw the poor quality of the product (especially the zipper) I knew something was off so I have searched by image for similar products. Don't be fooled - you can buy these 10 times cheaper.
19 November 2024
Unprompted review
Reply from Jonissi
Hi dear customer, I'm sorry you were not satisfied with this purchase. we are doing real and honest business. Pls contact the customer service staff by Email: service@kissskids.com to track your order. They are in charge of post-sales service. Sorry for the late and best wishes.
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