Jonissi Reviews 

25
•
TrustScore 2 out of 5

2.0

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Rated 4 out of 5 stars

Honestly didn't expect to recieve anything after reading the reviews. It did come, packaging was poor, but item was nice.

Rated 1 out of 5 stars

FALSE ADVERTISING & MISREPRESENTATION. The product is extremely cheap l& thin leather They did not complete the Monogram & sent it out unfinished & it looks nothing like what it should. I respec... See more

Company replied

Rated 1 out of 5 stars

DO NOT BUY FROM THIS WEBSITE. they have no phone number to call. Their email is invalid they only have chat. When they remove you money from your account it lists it as ECOSUSDIINC/ LLC LOCATED AT 38... See more

Company replied

Rated 1 out of 5 stars

Scam alert! I ordered a gift for my father for Christmas and it’s now February 1 and it has not arrived. I’ve emailed the company and I’m just getting the run around. They claimed it was delivered an... See more

Company replied


Contact info

2.0

Poor

TrustScore 2 out of 5

25 reviews

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2.0

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(25)

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Rated 4 out of 5 stars

I'm surprised by the reviews

I'm surprised by the reviews. Yes, delivery is a bit slow - usually about 2 weeks. But the quality is so good and reasonably priced, that I am about to place my third order. I have bought suspenders and travel bags with custom name embossing. Couldn't be happier.

13 June 2025
Unprompted review
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Reply from Jonissi

Dear Tim Taylor
Thank you very much for your feedback! Since it is a custom product, it takes some time to produce, but please rest assured that we have connected with a new transportation company and will deliver your product as soon as possible. Thank you for your trust in jonissi! If you have any subsequent questions, you can always contact our after-sales customer service: service@jonissi.com! ☀️💛

Rated 1 out of 5 stars

Scam!!!

Scam never received order purchased 2x. No email nothing. Scam Scam. Don't give them one dollar

17 May 2025
Unprompted review
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Reply from Jonissi

Dear customer: I am deeply sorry for the inconvenience caused by your order. To further assist you, could you please provide your email address so that we can check the status of your order for you? Alternatively, you can contact our customer service team again for further assistance. Here is our E-mail address: service@jonissi.com, please trust us, we can help you

Rated 1 out of 5 stars

***DO NOT BUY FROM HERE***

***DO NOT BUY FROM HERE***
Never received order and this was a Christmas gift for my son and husband. They keep telling me to check my mailbox when they clearly can track it and see that it’s not here.

25 February 2025
Unprompted review
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Reply from Jonissi

Dear Customer, I sincerely apologize for the inconvenience you've experienced with your order, especially since it was a Christmas gift for your son and husband. I understand how important this is for you.

To assist you further, could you please provide your email address so we can look into the order status for you? Alternatively, you can reach out to our customer service team again for further assistance.

Rated 1 out of 5 stars

I never got my order or refund have…

I never got my order or refund have been emailing them. They keep stating cancel dispute to get money back. They are scammers

9 December 2024
Unprompted review
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Reply from Jonissi

I'm really sorry to hear about your experience. I understand how frustrating this situation can be. Please provide me with your order number and any additional details, and I will do my best to assist you in resolving this issue as quickly as possible. Your satisfaction is important to us, and we want to make it right. Thank you for your patience.

Rated 1 out of 5 stars

Scam

Scam, scam, scam.

13 February 2025
Unprompted review
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Reply from Jonissi

Hi, we are doing real and honest business. The order process is clear and reliable. You will get all the status from your email after you make your purchase. Don't worry.

Rated 1 out of 5 stars

I ordered a Valentin present on 17th…

I ordered a Valentine present on 17th January. I have heard nothing from this company. I think it is a bogus company. 😕

17 January 2025
Unprompted review
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Reply from Jonissi

Hi, we are doing real and honest business. The order process is clear and reliable. You will get all the status from your email after you make your purchase. Don't worry. Please provide me with your order number and any additional details, and I will do my best to assist you in resolving this issue as quickly as possible.

Rated 1 out of 5 stars

Scam alert

Scam alert! I ordered a gift for my father for Christmas and it’s now February 1 and it has not arrived. I’ve emailed the company and I’m just getting the run around. They claimed it was delivered and signed for. However no one here signed for anything. And they eventually promised to resend it and still nothing. I should have checked reviews before ordering but I was so excited for monogrammed suspenders!!
Highly disappointed.

1 February 2025
Unprompted review
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Reply from Jonissi

Hi dear customer,

We understand your feelings very much. I am sorry that this shopping has brought you an unpleasant mood. Pls contact the customer service staff by Email: service@kissskids.com to track your order. They are in charge of post-sales service. Sorry for the late and best wishes.

Rated 1 out of 5 stars

I ordered from them at the end of…

I ordered from them at the end of November and still have not received it. I have emailed with the company asking where my order is and they just keep saying it's on the way. They give me the tracking place, but it is in Chinese and you can't read it. This was a Christmas present!! I will not order from them again!!

24 January 2025
Unprompted review
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Reply from Jonissi

Hi dear customer, I sincerely apologize, Could I have your e-mail address please, so I can check for you again?

Rated 1 out of 5 stars

ABSOLUTELY HORRIBLE!!!!!

ABSOLUTELY HORRIBLE!!!!!! DO NOT I REPEAT DO NOT USE THIS PIECE OF SHIT A COMPANY. I wish I would have read the reviews prior, these people are as dumb as a box of rocks and sent me the wrong order. I tried emailing them saying I got the wrong order, and they kept saying I see your order is wrong how can I help you. Then I asked for a refund, they refused to give me one. Then they offered to remake my order, I said great. Then they refused to make my order. So I received someone randoms design, couldn’t get a refund, and they refused to send me the product I originally ordered. Not to mention it takes 2/3 days for a single reply, not that it matters because the replies were completely useless anyways. Long story short, I’m out $60 for no reason at all and this company doesn’t give a shit. If I could give this place -5 stars I would in a heart beat

20 November 2024
Unprompted review
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Reply from Jonissi

Hi dear customer,

We understand your feelings very much. I am sorry that this shopping has brought you an unpleasant mood. Could I have your e-mail address please, so I can check for you again?

Rated 1 out of 5 stars

This company is bullshit

This company is bullshit! I ordered my product on dec 2 to ensure it would be here on time and I still haven’t received it and we are towards the end of Jan. I asked for a refund and they first told me they would put in for a new one but wanted me to pay shipping. I told them no, I just want a refund. They asked me three more times. Now they keep telling me it’s been “delivered” and sends the tracking information, that when I click on it, it shows it has NOT been delivered. I will never purchase from this company again, and neither should you. Total scam.

20 January 2025
Unprompted review
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Reply from Jonissi

Hi dear customer,

We understand your feelings very much. I am sorry that this shopping has brought you an unpleasant mood. You can try to communicate with our customer service again, I believe there will be a good solution through communication.

Rated 1 out of 5 stars

Scam company!

Would leave zero stars if I could. This is a scam. Please do not waste your money. I ordered an item before Christmas for my boyfriend and still Have not received my order. I tried contacting customer service several times. No reply! save your money. This is a scam!!!!

17 January 2025
Unprompted review
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Reply from Jonissi

Dear Customer,

I’m truly sorry to hear about the issues you’ve faced with your order. Your experience is very concerning to us, and we apologize for the frustration this has caused.

Please provide your order number or e-mail adress so we can investigate the matter further and get back to you as soon as possible. Your feedback is important, and we want to resolve this issue for you.

Thank you for your patience and understanding.

Rated 1 out of 5 stars

I didn’t receive my order

I didn’t receive my order! It says it was delivered to an address completely different from mine. I’ve written several emails with no reply. I’m assuming this is a bogus site!!!

13 January 2025
Unprompted review
Jonissi logo

Reply from Jonissi

Dear Customer, I apologize for the inconvenience you’ve experienced. Please provide your order number, and we will investigate the delivery issue immediately. Your satisfaction is important to us, and we are here to help.Thank you for your patience.

Rated 1 out of 5 stars

SCAM ALERT

I would rate a -0 is this was an option. I ordered three (3) toiletry bags. One for each of my sons. I placed my order on 12/5, I have yet to receive their Christmas gifts. I am very disappointed in this site. I have emailed them several times asking for refund. Nothing has been granted. They are saying it was delivered the USPS have no record. I will be reporting to the BBB. DO NOT ORDER FROM THIS COMPANY!!!!!

5 December 2024
Unprompted review
Jonissi logo

Reply from Jonissi

Dear Customer, I apologize for the inconvenience you’ve experienced. Please provide your order number, and we will investigate the delivery issue immediately. Your satisfaction is important to us, and we are here to help.Thank you for your patience.

Rated 1 out of 5 stars

JONISSI FALSE ADVERTISING & MISREPRESENTATION

FALSE ADVERTISING & MISREPRESENTATION. The product is extremely cheap l& thin leather

They did not complete the Monogram & sent it out unfinished & it looks nothing like what it should. I respectfully requested a refund or a redo & they refused & made up an excuse that the color varies. UNTRUE - not one picture on their website looks like the monogram came out. After several emails 9f them offering a ridiculous amount, I advised I will dispute it with my credit card for a charge back.

They should NOT be in business!!!

12 January 2025
Unprompted review
Jonissi logo

Reply from Jonissi

Dear Customer,

I sincerely apologize for the inconvenience you experienced during your shopping process. If you have any after-sales concerns, please feel free to email our after-sales service team. We are committed to finding a satisfactory solution through open communication.

We appreciate your feedback and will continually work to improve our store.

Thank you for your understanding, and again, I apologize for the trouble.

Rated 1 out of 5 stars

Really cheap "leather"

Really cheap fake leather. My toiletry kit came in a thin bag that was flattened out so the already cheap material was permanently creased. I emailed customer service and all they did was offer a 10% discount on my next order, which will be never. Buyer beware

8 January 2025
Unprompted review
Jonissi logo

Reply from Jonissi

Dear Customer,

I sincerely apologize for the inconvenience you experienced during your shopping process. If you have any after-sales concerns, please feel free to email our after-sales service team. We are committed to finding a satisfactory solution through open communication.

We appreciate your feedback and will continually work to improve our store.

Rated 1 out of 5 stars

DO NOT BUY!

DO NOT BUY!! THIS IS A SCAM COMPANY. IF I could zero stars I would. I ordered something for my boyfriend for Christmas and it still has not arrived. I have sent several emails asking to cancel the order and refund my money. They said it shipped and the postal service is slow. I will be posting reviews on every social media they have and reporting them as well. This is not the way you do honest business.

26 November 2024
Unprompted review
Jonissi logo

Reply from Jonissi

Dear Customer, I apologize for the inconvenience you’ve experienced. Please provide your order number, and we will investigate the delivery issue immediately. Your satisfaction is important to us, and we are here to help.Thank you for your patience.

Rated 1 out of 5 stars

DO NOT BUY

DO NOT BUY! I ordered a few items end of October 2024. They were Christmas gifts and thought 2 months was enough time to order. They said my order shipped out about 10 days after ordering. I understood shipping would take longer since it was coming from a different country. Not tracking was updated since November 16th. Said it arrived in California. No updated tracking was sent. I waited a couple more weeks, nothing showed up. I emailed CS and they said package was detained by customs and they will ship a new order out right away. Waited another 2 weeks, no updates on new tracking information was sent. Emailed CS again, same exact message as before. Took another week and a half of back and forth emails with CS till they finally refunded me.

31 October 2024
Unprompted review
Jonissi logo

Reply from Jonissi

Hi dear customer,
We understand your feelings very much. I am sorry that this shopping has brought you an unpleasant mood. After the package is sent, something unexpected will happen during the shipping process. We are committed to improving our services. Please feel free to reach out to our after-sales email at any time, and our customer service team will be happy to assist you with any after-sales issues.

Rated 1 out of 5 stars

I ordered 2 bags for my son and…

I ordered 2 bags for my son and boyfriend on Dec 16th and still have not received anything. I emailed them 3 times and the grammar was the clue that this must be a scam. I looked at some reviews before purchasing but decided to order because some of them were ok. I want a refund!

16 December 2024
Unprompted review
Jonissi logo

Reply from Jonissi

Hi dear customer,
We understand your feelings very much. I am sorry that this shopping has brought you an unpleasant mood. And, we are doing real and honest business. The order process is clear and reliable. You will get all the status from your email after you make your purchase. Don't worry. You can contact our customer service mailbox or message to our store, we can check the order status for you to solve after-sales problems.

Rated 1 out of 5 stars

Scammed and someone without a Christmas…

Scammed and someone without a Christmas gift. Emailed, no response. I put a claim in with paypal to see if I can get my money back. I just saw the reviews and am even more angry.

28 December 2024
Unprompted review
Jonissi logo

Reply from Jonissi

Hi dear customer,
We understand your feelings very much. I am sorry that this shopping has brought you an unpleasant mood. And, we are doing real and honest business. The order process is clear and reliable. You will get all the status from your email after you make your purchase. Don't worry. You can contact our customer service mailbox or message to our store, we can check the order status for you to solve after-sales problems.

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