Jolly Tots Reviews 

646
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 278 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and extensive product knowledge, providing excellent customer service that makes shopping relaxed and comfortable. People appreciate the wide selection of products available at competitive prices, often highlighting efficient service, quick responses, prompt delivery, and assistance with car seat fitting or carrying items. The overall experience is consistently positive, with consumers frequently expressing satisfaction with their purchases and the reliable service provided. Reviewers often recommend the company, highlighting seamless transactions and the confidence gained from comprehensive support.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, welcoming, and... See more

Product

Reviewers highlight positive aspects of product, praising the wide range of options and goods for babies and... See more

Service

Reviewers mention positive feedback about service, consistently praising the staff for being welcoming,... See more

Price

Consumers find price to be positive, with many reviewers highlighting the excellent and competitive pricing,... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as top-notch and excellent.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service and very quick delivery. I was initially hesitant about the site, thinking it was a scam - given the prices were so good for new products - but I drew comfort from the positive... See more

Rated 5 out of 5 stars

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different com... See more

Rated 5 out of 5 stars

Maisie at Jollytots Evesham was fantastic! She demonstrated and clearly explained a variety of models to us, whilst answering all the questions we had. We purchased a travel system at an amazing price... See more

Rated 5 out of 5 stars

Rachel was wonderful, responded quickly was super helpful and my item was delivered in no time in perfect condition. Would deffo reccomend to any new mums or friends and would use again for sure 🩵


Company details

  1. Baby Store

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

5.0

Excellent

TrustScore 5 out of 5

646 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(646)

278 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

Amazing service
I was served by Rachel. She helped us choose the best stroller set that suited us best. She was very kind and very polite. Answered all our questions.
Staff were all great and were all lovely.
Would definitely recommend jolly tots to anyone who needs anything for their newborns.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Rachel was wonderful

Rachel was wonderful, responded quickly was super helpful and my item was delivered in no time in perfect condition. Would deffo reccomend to any new mums or friends and would use again for sure 🩵

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Absolute bargain

Absolute bargain for a brand new nuna stroller. So lucky to find this company to save me a lot of money. Excellent customer service on facebook marketplace. Rachel is very helpful and responds quickly. Delivery is also very fast. Highly recommended.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

What a great find

What a great find , my daughter in law is expecting and has searched high and low for a lovely pram ,she found one she loved (The Nuna ) and searched for the best price , Jolly tots had the best price comparison around so after calling up on the Friday and speaking to a lovely helpful lady we ordered and paid for the pram and they emailed me back Friday afternoon with the tracking number and advised it will arrive on Monday morning! I was shocked how quickly it all got sorted out , Monday came and it arrived before 12 o’clock! It’s gorgeous ❤️ would highly recommend Jolly tots and will definitely be buying more baby essentials.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience today in Jolly…

Fantastic experience today in Jolly Tots! Warm welcome as we entered the store, huge amounts of choice in stock. We were there to look at a more compact pram for my daughter to travel with and had a particular model in mind. Dave couldn’t have been more helpful demoing the pram to us, which I haven’t been unable to see in other stores. Great knowledge on the product and he answered everything! And the price was fantastic! Would recommend this store to anyone looking for their little one! Thank you for such lovely service.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from this company

Excellent service from this company. We bought our pram and all nursery furniture for our little granddaughter. The people in store are friendly and knowledgeable but not pushy. Great range of products and competitive pricing.

We saw Dave today who assisted us in fitting the car seat and its base into our cars, as I want confident I’d fitted it correctly. They are super helpful.

We bought all our baby stuff for our daughter from the same store almost 26 years ago and they, and Dave are still going strong.

I’m not surprised.., they’re brilliant.

Thank you 🙏🏼

14 June 2026
Unprompted review
Rated 5 out of 5 stars

5 stars!

Fitted out our little ones bedroom with everything from here - inc. giraffe teddy!
Louise assisted us & was a great help.
Will be telling anyone else expecting to have a look.

5 out of 5 from us!

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Harvey helped us buy our first pram in…

Harvey helped us buy our first pram in jolly tots! Harvey was so knowledgable about all of the different prams, friendly and helpful. Couldn’t recommend going to Jolly tots more and asking for Harvey to help!

7 June 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience today and…

We had a great experience today. We had an idea in mind of what we were looking for. Harvey was fantastic. He brought all the models to the front and demonstrated them to us.It was really important to us that we got the lightest easiest fold pram. He did us a great bundle just what we were looking for and the price was fantastic and better than any we seen online. We came away feeling that we had purchased the right pram for us.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

First visits to Jolly Tots today…

First visits to Jolly Tots today looking for a pram for my first baby. As soon as we arrived we had a warm welcome by Harvey. I knew which pram I had in mind and he was extremely helpful in showing us how the whole system goes together and all its features. He had a lot of knowledge and made our experience very pleasant. We also got a cot and mattress, which I had seen online elsewhere and had no idea Jolly Tots were also able to stock that. David helped us order this to be delivered as they didn’t have stock at the time of visit, and he also helped us load our car with all the boxes from the pram. Excellent service from both and very happy with both purchases today! Will be using Jolly Tots in the future. Thank you!

6 June 2026
Unprompted review

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