Jolly Tots Reviews 

639
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 268 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and friendly, often providing personalized assistance and demonstrations. People appreciate the fantastic range and high quality of products, coupled with efficient service and a no-pressure sales approach. Many reviewers also highlight the excellent prices, often finding them competitive and better than online options. Consumers consistently report an excellent overall service experience, characterized by smooth transactions and a comfortable shopping environment. Many people also appreciate the convenience, including helpful assistance with car seat fittings and carrying items to their car.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as helpful, friendly, and... See more

Product

Reviewers mention positive feedback about product quality and selection, highlighting the wide range of... See more

Service

Reviewers highlight positive aspects of service, consistently praising the staff for being welcoming,... See more

Price

Customers consistently report positive experiences with pricing, often finding items cheaper than the... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time visiting today to buy a newborn car seat which would fit with our two other children’s seats. Louise was so helpful, she gave us different recommendations, then come out to our car and show... See more

Rated 5 out of 5 stars

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different com... See more

Rated 5 out of 5 stars

Rachel was wonderful, responded quickly was super helpful and my item was delivered in no time in perfect condition. Would deffo reccomend to any new mums or friends and would use again for sure 🩵

Rated 5 out of 5 stars

I had a really great experience at Jolly Tots Pram Shop! The customer service was excellent from start to finish – the staff were friendly, knowledgeable, and genuinely happy to help. They took the... See more

Company replied


Company details

  1. Baby Store

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

5.0

Excellent

TrustScore 5 out of 5

639 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(639)

274 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dave was amazing to deal with

Dave was amazing to deal with - explained the products well and was kind enough to pop it in the car for us as well. The store overall well presented with a lot of variety

5 July 2026
Unprompted review
Rated 5 out of 5 stars

friendly, pleasant and informative.

The man who served me was very nice he installed my pram parasol. And recommended me a baby carrier and gave me informative advice. He explained features of my travel system that i was unaware of. The shop is pleasant to walk though and staff are friendly

5 July 2026
Unprompted review
Rated 5 out of 5 stars

I have ordered multiple prams from…

I have ordered multiple prams from jolly tots the service is amazing from the start to delivery recently purchased a double from Rachel her customer service was amazing sent me pictures of the item & I also requested to see it folded she sent me all pictures once paid i received my pram in 2 days excellent service highly recommend

1 July 2026
Unprompted review
Rated 5 out of 5 stars

10/10 - Amazing

We came to jolly tots after numerous recommendations from friends and it exceeded all expectations, the store is clean, loads of stock, amazing prices and wonderful staff. Travis was assisting me and my wife throughout our visit, and his customer service was second to none, amazing product knowledge, answered all of our questions with ease, very very kind and welcoming, and really helped us in making a decision for a pram, 10/10 service from Travis and everyone at the store, can’t recommend it enough :)

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company!

Have brought every piece of baby equipment from Jolly Tots and can’t fault them at all. Fab customer service and great prices. Would recommend to anyone!

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service
I was served by Rachel. She helped us choose the best stroller set that suited us best. She was very kind and very polite. Answered all our questions.
Staff were all great and were all lovely.
Would definitely recommend jolly tots to anyone who needs anything for their newborns.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Rachel was wonderful

Rachel was wonderful, responded quickly was super helpful and my item was delivered in no time in perfect condition. Would deffo reccomend to any new mums or friends and would use again for sure 🩵

25 June 2026
Unprompted review

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