Always a friendly welcome at Congleton store for pets and owners alike. I love that the dogs seem to know it's their shop!!! The staff are so attentive and helpful and take time to see to your pe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service and a very passionate group of staff. I was welcomed with a joyful welcome and a smile. Not something I'm used to when visiting other pet shops. Nothing was too much trouble and I got... See more
Company replied
Always greeted by friendly staff who have good product knowledge and are happy to help and chat. Especially Donna, who always recognises customers and pets names. She is extremely bubbly and frie... See more
A wonderful shop! We have cats and enjoy the variety of items some of which are not available elsewhere. Prices are generally good. This shop offers items for all types of pet including smaller... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Congleton Retail Park, Barn Road, CW12 1LJ, Congleton, United Kingdom
- 01260 290871
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great range of products and lovely, helpful staff
The store is well laid out and there’s an huge range of products to choose from. All the staff members I met were friendly and very helpful. They were happy to explain how to use my discount code and were genuinely interested in my reasons for shopping with you.
3 October 2025
Staff are always friendly and helpful…
Staff are always friendly and helpful at this store and it really makes it nice to shop here. They have good offers and coupons for regular customers meaning you can often get a discount which is good.
4 October 2025
I was genuinely pleasantly shocked @…
I was genuinely pleasantly shocked @ how helpful & lovely Jessica in the Congleton store was . She checked ingredients for my dogs regular food as my delivery was late so I needed a close substitute. Honestly this lady Jessica is a credit to your company Jollyes . Thank you so much I will definitely go back.
24 September 2025
Unprompted review
Discount£5 on £25 purchase all helps…
Discount£5 on £25 purchase all helps with the costs.
27 September 2025
Polite quick service
21 September 2025
Always nice and helpful
Always nice and helpful, got plenty to choose from for all kind of pets any problems the staff try to help you as much as they can, always make a fuss of are pet, love going there.
21 September 2025
Excellent staff
Staff were extremely helpful and very knowledgeable. Wide range of products. Good advice given.
12 September 2025
I always get my cat food
I always get my cat food, litter etc from Jolleys. Always have a great experience. Staff are always friendly and helpful.
16 September 2025
Found the product very quickly
Found the product very quickly, good quality and good value for money. Staff very friendly and helpful. Many thanks
12 September 2025
Friendly local store,
Friendly, local store. Parking outside, helpful jolly staff, special offers in particular are great value.
24 July 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No more app for no reason.
I used to use the Jolley's App but it was recently made redundant, without any warning or explanation.
Not a great customer service to do that without any reason.
14 July 2025
Reply from Jollyes The Pet People - Congleton
We regret the app's discontinuation caused frustration. We appreciate your feedback and we'll review our communication process to avoid similar situations a everyone that had communication preference to get email should have received this communication Thanks for your time.
Staff are super helpful at the…
Staff are super helpful at the Congleton branch..Good prices and quality too
16 July 2025
Well laid out store
Friendly professional staff service and helpful good products and well laid out store
19 July 2025
The staff are lovely so helpful x they…
The staff are lovely so helpful x they are very knowledgeable about the animals etc x
15 July 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.