I meet jo on the barbican a few weeks ago and it was lovely to see her I have about 50 pieces of jewelery I just love it and the way it shine jn the sun I will keep on buying thank you jj
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beautiful products as always made with love. The items I bought were Christmas gifts so the free item very kindly included was received with gratitude and I will keep for myself! Thank you so much! 🫶... See more
Company replied
I love the jewellery, it’s really well made and looks really pretty. I’ve found that communication has always been amazing and nothing is too much trouble.
Company replied
A good website and easy to order. Orders arrive very well packaged and presented and they come in good time. And of course the jewellery is beautiful. I have ordered many times. I recommend Jo James j... See more
Company replied
Company details
Information provided by various external sources
We are a family run business, which was created in the summer of 2014. It started with just myself (Jo) and a handful of beads. I had no plan, no goal and absolutely no idea of where this journey would go. Here I am, 5 years in and now I can dare to call myself an established business and growing rapidly. We have a network of beaders, including many family members and those who I consider being friends. An army of consultants championing the Jo James brand and some of these ladies are entering their 3rd or 4th year and this is a testament to the brand that they too love with a passion. We primarily use glowing beads that catch and reflect the light creating a mesmerising, almost hypnotic glow. We love to sparkle at Jo James and have a range to glitter and glow. We also have a popular range of semi-precious gemstones, which all carry their own spiritual meaning and this is a range that will be increasing vastly in the coming weeks and months. We probably have the largest choice of bracelets, necklaces, anklets, and earrings. you'll certainly be spoilt for choice.
Contact info
24 powderham road plymouth , pl3 5sg, plymouth , United Kingdom
- 07980554472
- info@jojamesjewellery.com
- jojamesjewellery.com
4.9
Excellent
908 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Another fab service from Jo James
Another fab service from Jo James, very quick and easy to use, highly recommended, all the jewellery is lovely and very pretty
14 June 2025
Reply from JoJamesJewellery
A business built on amazing customers like you!
Great anklet
Fast delivery in a little white bag. Lovely colours with a cute silver heart
6 June 2025
Reply from JoJamesJewellery
Thank you
Excellent
I was looking for anklets for my larger than “normal” ankles. I found JoJamesJewellery. Oh my the choices. I got 2 just my colours💚🤍and remembering my mum too. I will be a reurning customer. I’m delighted.
15 June 2025
Unprompted review
Reply from JoJamesJewellery
Thank you so very much
Beautiful Bracelet!
I have previously had a similar bracelet from this company bought by a friend. Pretty and elegant. Arrived promptly. Thank you :-)
5 June 2025
Reply from JoJamesJewellery
Thank you
Great website
Great website
Once order placed, updated information provided on the progress, shipment and delivery
29 May 2025
Reply from JoJamesJewellery
My pleasure indeed
Beautiful Bracelets x
Beautiful Bracelets Lovely Colours Aqua Blue To Add To My Collection Would Buy From Again Many Thanks x
14 May 2025
Reply from JoJamesJewellery
Thank you very much
Love their bracelets & anklets.
Love their bracelets & anklets.
Ialso have a car charm & phone charm…Adding to my collection x
20 May 2025
Reply from JoJamesJewellery
Hope to see you again soon.
Reply from JoJamesJewellery
Completely my pleasure
Beautiful bracelet and in a lovely…
Beautiful bracelet and in a lovely pouch! Just right for what I wanted for a birthday gift.
18 May 2025
Reply from JoJamesJewellery
Thank you
Really happy with my bracelets they…
Really happy with my bracelets they look stunning. 🤩
17 May 2025
Reply from JoJamesJewellery
Thank you kindly
Quick & efficient service
Quick & efficient service & very accommodating when l changed my choice (it was hard to make up my mind) so many l could have put in my basket LOL
2 May 2025
Reply from JoJamesJewellery
Thank you for taking the time to write your review. Means the world xxx
**Review of My Wonderful Bracelet…
**Review of My Wonderful Bracelet Delivery**
I just received my order of three gorgeous bracelets from a local company, and I couldn't be more thrilled! From start to finish, the whole process was a breeze ,the service made it even better.
The quality of the bracelets is absolutely stunning ! Each piece is beautifully crafted, and you can really tell how much love and care went into making them. They not only look stunning but feel great to wear totally unique piece of jewellery
A huge thank you jo for such a wonderful experience! I'm so pleased with my purchase and I shall reorder again If you're looking for unique and high-quality jewellery, I would recommend this local jewellery company⭐️⭐️⭐️⭐️ 🌟
6 May 2025
Reply from JoJamesJewellery
Thank you so much for your beautiful review! I’m genuinely thrilled that you love your bracelets—it means everything to know the care and craft I put into each piece is felt on your end. It was a pleasure making them for you, and I’m so glad the whole process was smooth and enjoyable. Your support of a local business like mine truly makes a difference. Can’t wait to create more unique pieces for you in the future!
—Jo
Easy to order of the website page good…
Easy to order of the website page good communication came very quickly and good quality
3 May 2025
Reply from JoJamesJewellery
Thank you as alway Jemma, it truly means the world x
5+stars ✨️for the amazing jo James…
5+stars ✨️for the amazing jo James jewellery & outstanding products,service quality. ❣️
17 April 2025
Reply from JoJamesJewellery
Dawn, you are 5 star 🌟
Reply from JoJamesJewellery
With pleasure
I ordered numerous items via Jo James'…
I ordered numerous items via Jo James' online shop, in the sale.
The items were the same as pictured and arrived within 3 days of submitting my order.
I was very excited to receive my order and love all of my items.
27 January 2025
Reply from JoJamesJewellery
Thank you so much for your lovely review! We’re delighted to hear that you love your jewellery and that your order arrived quickly. It’s always wonderful to know our pieces bring excitement and joy!
We really appreciate your support and hope to see you again soon.
Easy to place an order
Easy to place an order, great quality items, posted quickly and items were well packaged.
29 December 2024
Reply from JoJamesJewellery
Thank you for your kind words! We’re so pleased to hear you found the ordering process easy and that you’re happy with the quality and packaging. We really appreciate your support!
Never received item
Never received item, emailed to ask for proof of delivery as they normally take picture of where its left, in case i missed it, received no reply what so ever.
7 December 2024
Reply from JoJamesJewellery
Thank you for your feedback. We’re very sorry to hear about your experience and sincerely apologise for any inconvenience caused. We’ve thoroughly checked our records, but unfortunately, we cannot find any email from you regarding this matter.
That said, as it’s such a busy time of year, it’s possible we may have missed your message, and we truly apologise if this was the case. Please rest assured, we are committed to resolving this for you. If you could kindly resend your email or reach out to us directly, we’ll prioritise looking into this and providing a solution.
Wishing you a very Merry Christmas and a wonderful New Year! We greatly appreciate your patience and understanding.
Exactly item I wanted
Exactly item I wanted, speedy straightforward service and prompt delivery!&
5 December 2024
Reply from JoJamesJewellery
Thank you for your lovely feedback! We’re so pleased to hear you received exactly what you wanted and that the process was smooth and prompt.
Wishing you a very Merry Christmas and a Happy New Year – we hope to serve you again soon!
Great experience shopping with JoJames
Great experience shopping with JoJames, I enjoyed browsing through all the variety on the site. I did have to email as it wasn’t clear if my order had gone through and I thought I’d paid twice, so this was a slight worry but was soon dealt with. The items I purchased were of such good quality and I will order again from this site 😊
26 November 2024
Reply from JoJamesJewellery
Thank you so much for your feedback! We’re thrilled you enjoyed browsing our site and loved the quality of your items. We’re sorry for any worry caused during the ordering process but are glad we could resolve it quickly for you.
Wishing you a very Merry Christmas and a Happy New Year – we can’t wait to welcome you back for your next order! 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.