While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

They will take your money and not ship your meds for weeks, you cannot get in touch with anyone from their account management/care/customer service team even with a medical issue. They just do not res... See more

Rated 5 out of 5 stars

I have been using Join Layla for a year. I have had a positive experience and have been loosing weight slowly but consistently. Medication arrives well packaged and quickly. When I had nausea they... See more

Rated 3 out of 5 stars

On the whole, I was very happy until twice. There were some shipping issues . As soon as I ordered within seconds, I sent a message to please hold off sending for a few days since I wouldn’t be ho... See more

Rated 5 out of 5 stars

My first week I have lost 7 pounds, I’m so thrilled and very thankful that I had trusted Layla, I look in the mirror and I can see the person I used to be and want to be, just within 1 week I feel... See more

Company details


Contact info

3.7

Average

TrustScore 3.5 out of 5

261 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Layla has given me great customer…

Layla has given me great customer service and always messages me back within one day. The product is shipped promptly and his packaged very well. I have had great results.

10 February 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. My order was not delivered and no one could tell me what was going on. Just awful! Order finally showed up 4 days late. No one ever even checked or apologized!

10 January 2025
Rated 3 out of 5 stars

It took a month to get the first…

It took a month to get the first shipment and I was billed upon ordering and the second month's payment was billed before anything was received. It straightened itself out in the end after I unsubscribed. My doctor was not pleased that I had started taking weight loss drugs without being under a doctor's care. After switching to a weight loss program in my primary care doctor's practice, my medication is much cheaper because I have diabetes.

8 February 2025
Rated 5 out of 5 stars

Great reliable company

Great reliable company. I referred both of my sisters as well, and they are also completely satisfied. Hopefully the cost will eventually come down! Packaging is perfect, and it’s always on time. They answer questions quickly on there message board. Would highly recommend. Have lost 56 pounds in a year.

8 February 2025
Rated 4 out of 5 stars

Generally speaking, they're great.

Generally speaking, they're great. I've been using this option for a while now and I've lost about 45 pounds without trying. I do feel that communication can be less than stellar at times. I think there needs to be some clarifications about their check-ins/ordering processes, perhaps a guide to dosage increases and what max dosages are, and about pricing beyond the first three months. That said, they have always been reasonably responsive to questions and the drug works as indicated. I certainly could never afford the monthly cost of name brand versions, so for me this option is a lifesaver. Since insurance doesn't cover the name brands typically, compounded is currently the only viable alternative for me. Even with the reduced rates compared to name brand they are still pricey when you look at consumer costs of this drug in other countries, and it would be lovely if they would consider price breaks for multiple month commitments (other than for the first three months).

7 February 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look