Comfort: 1. Trained specialists that remove the worry of customers in this environment when electricity rates are sky high (and gasoline and oil rates as well). 2. As seniors on a fixed income, my... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy, almost effortless process, just sign up and they shop rates for you, email you when they find a better one. Good communication as well. We just opted for their fixed rate program and will save a... See more
Company replied
Besides offering a service that is very useful, Arbor provides periodic updates even if nothing new is on the table for a decision. Recently when asked a simple question, Olive provided a fast respons... See more
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I’ve been offered to try using Arbor for about six months and their service has been excellent. My electric costs over the last two billing months has been considerably lower than for the same times... See more
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Company details
Written by the company
Arbor is an app that lowers the price everyday Americans pay for energy. Power bills can be a confusing maze of hidden fees and unclear options, but they don’t have to be. Our app simplifies everything, providing clarity and control while saving people money. We find users lower cost, fixed electricity rates - with a two minute sign up process and automatic switching and monitoring. We take care of the details and complexities, so they can focus on what matters to them instead. Over $7.5M saved for American households.
Contact info
1606 Headway Cir STE 9756, 78754, Austin, United States
- support@joinarbor.com
- joinarbor.com
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Switching Suppliers Without Notifying You
They switched my current rate to a rate 6.5%higher without notifying me. Now I'm paying more for my electric then before. Read the finel print it allows them to switch rates even if it to a higher rate without notice. How does this save me any money? Thanks a lot Arbor I wish I never heard of you. If you want a lower rate you're better off searching for it yourself. Don't get slammed!
14 May 2026
Unprompted review
Reply from Arbor
Hi Paul, thank you for your feedback, and we're sorry this didn't match what you expected. We'd like to clarify how Arbor works and what happened on your account.
Arbor is an Autopilot service. When you signed up on March 31, you enrolled in Autopilot and set your preference to Long-Term Stability. That setting specifically authorizes Arbor to secure a longer-term fixed-rate plan that prioritizes protection from future utility rate hikes and seasonal volatility — not the lowest possible starting rate. Locking in a long-term fixed rate is designed to shield you from increases over the full term, even when that rate starts above the current utility default. This is transparent in the signup experience and in a follow-up email we send shortly after enrollment.
Acting on that preference you set, we secured an 18-month fixed-rate plan for you and emailed you on May 14 to notify you ahead of its June 13 start date. That email disclosed that the rate is 6.50% higher than the current utility rate, and explained why: supply rates have been rising roughly 10% annually, so locking in now is meant to protect you over the 18-month term. We notify before any plan begins precisely so you can make a change if it's not the right fit.
We can see you've since taken exactly those steps — on Friday you updated your Autopilot preference to Short-Term Savings, and then turned Autopilot off entirely. With Autopilot disabled, Arbor won't enroll you in any future plans on your behalf. Our team has also reached out directly, both by phone and email, to confirm your preferences and make sure the upcoming June 13 plan is handled the way you want, including cancelling it before it begins if that's your choice.
We look forward to hearing from you and want to get this fully sorted for you. All the best.
Reply from Arbor
Glad we could get you the updated information you needed quickly, and we're always here whenever something else comes up. Thanks for taking a moment to leave a note. 🌳
my bill has lowered so much while…
my bill has lowered so much while choosing Arbor
29 May 2026
Unprompted review
Reply from Arbor
Real savings on your energy bill is what we're chasing for every customer, Javia. It means a lot that you took a moment to write in - the team works hard for results like this. 💰
I really enjoyed the no pressure…
I really enjoyed the no pressure approach to energy contracts. Really keep that approach and continue to be helpful even when someone decides to cancel. Olive did great, no pressure and she understood where I was coming from, definitely appreciate that for sure. Very unique:)
29 May 2026
Unprompted review
Reply from Arbor
Treating people the same way on the way out as on the way in is something we really care about, and appreciate the nice call out for Olive, Tim 🌳
With the help of Arbor I'm able save…
With the help of Arbor I'm able save huge amount of money on electric bill. Thank you so much Arbor.
24 May 2026
Unprompted review
Reply from Arbor
A huge dent in your electric bill is the kind of result we hope every customer feels, Jitendra - thank you for taking a moment to write in. We'll keep analyzing the market so those savings stick around month after month. 💰
Very happy with Arbor as they shop…
Very happy with Arbor as they shop around for the best price
24 May 2026
Unprompted review
Reply from Arbor
The out-of-your-hands analyzing part is where the real work happens, Janice, so it means a lot to hear it's paying off. 🌞 We'll keep at the rate plan hunt at every renewal so the best rate plan for you actually lands on your bill.
Long Term vs short term
I had some concerns about my upcoming long-term renewal, and Megan was very knowledgeable and clear in her explanations. My only recommendation to Arbor would be to expand their network of energy company partners. I was able to find a couple of providers offering better pricing for 12-month plans, but unfortunately Arbor doesn't work with them. Other than that, they have consistently found competitive rates, and I'm still able to save money overall.
21 May 2026
Unprompted review
Reply from Arbor
Megan will be really happy to hear she made the renewal conversation clear and easy, Tamara - thank you for calling her out by name :) Your feedback about expanding our energy partner network is genuinely helpful, and growing the lineup of suppliers we can compete across is something the team is actively working on. 🌳
Excellent customer service!
Helped me get better rates at my old apartment, and I usually dont trust businesses that claim such things but I took a chance! After I moved, Emma and Olive were super helpful working to find my a better rate at my new home!
21 May 2026
Unprompted review
Reply from Arbor
Emma and Olive will be smiling at this one - going from skeptical to giving us a chance, then sticking with us through a whole move, means a lot, Savannah. Better rate plans across multiple homes is exactly the kind of follow-through we work hard to deliver. 🌳
Fantastic Service
A problem occurred with a provider I obtained through Arbor. I sent a message to Arbor explaining the problem and asking what I should do. I received a detailed response in less than 24 hours. I followed the instructions and more rapidly than I expected the problem was resolved. Arbor Customer Service was efficient, professional, accurate and responsive. I could not be happier with the experience.
21 May 2026
Unprompted review
Reply from Arbor
Getting a detailed response and a real resolution within a day - that's the bar we hold ourselves to, Stewart. Efficient, professional, accurate, and responsive is high praise, and it means a lot coming from someone who had something briefly go sideways. Glad we could swoop in to correct :) 🌳
I trust the arbor team to find me the…
I trust the arbor team to find me the best deal possible. so far they have lived up to my expectations.
6 April 2026
Unprompted review
Reply from Arbor
Trust is earned and we don't take it lightly, Allan - really good to know we've lived up to expectations so far. 🌳 We'll keep hunting for the best rate plan for you so that trust keeps paying off on your bill.
Excellent service
Excellent service! Free to join and they take care of everything, how could ask for anything more?! Very happy customer!
21 May 2026
Unprompted review
Reply from Arbor
Free to join with the whole process handled for you is the experience we set out to build, John - really happy that's how it's landing. 🌳 Appreciate the kind note from a happy customer.
Sit back, Relax and Save
I didn't have to take any action after joining Arbor. Arbor performed the research and signed me up for a lower rate and when that contract expired they transferred me to another rate. Alwys saving me time and money.
26 February 2026
Unprompted review
Reply from Arbor
The rate-after-the-rate-expires moment is where a lot of consumers get stuck on autopay at higher prices, Jim - really good to know our service worked as expected and shifted you onto another good rate plan without any lift on your end. Saving time and money in one motion is the combo we keep chasing. 💰
Definitely Recommend!
I’m glad I gave Arbor a try! It’s been helpful for lowering my electricity costs, and I appreciate how easy the setup process was. Saving money on utilities is important, and Arbor helped make that feel less stressful. I’d recommend it to anyone looking for ways to reduce their electric bill.
15 January 2026
Unprompted review
Reply from Arbor
Reducing the stress of an electric bill is a win that comes alongside the savings and easy setup - we're so glad you're feeling the relief. 🌞 We'll keep working those rate plans in your favor.
The hands-off experience is super…
The hands-off experience is super convenient, and they do an excellent job taking care of you and your bills.
20 May 2026
Unprompted review
Reply from Arbor
Hands-off is really the whole point, Jake - being able to set it and forget it shouldn't be a luxury when it comes to energy bills. 🌳 Appreciate you taking a moment to write in.
Great decision I made to go with them
This company saves me so much money and time, I want to thank them for an outstanding job.
20 May 2026
Unprompted review
Reply from Arbor
Money saved and time you don't have to spend rate-shopping - that double win is what we set out to deliver, Randy. Thank you so much for the kind note about the team's work.🌳
They did all the leg work and I get the…
They did all the leg work and I get the savings. And, they continue to monitor the local rates and they switch you automatically to the better deal. Pretty good company to deal with, wouldn't you say?
29 April 2026
Unprompted review
Reply from Arbor
You nailed the pitch better than we could have, Bill! Leg work on our side, savings on yours, and we keep watching for the next better rate plan. 🌳 Pretty good is the floor we aim above, so we'll keep at it.
They stated that they could and would…
They stated that they could and would lower my electric bill and so far their performance has met expectations.
20 May 2026
Unprompted review
Reply from Arbor
Doing exactly what we said we'd do is the bar we set ourselves, Robert - really good to hear it's playing out on your electric bill. We'll keep at it as your rate plans come up for renewal. 💰
Saves me money and I don't have to do…
Saves me money and I don't have to do anything
20 May 2026
Unprompted review
Reply from Arbor
Savings without lifting a finger is the whole point, Paul. 🌞 We'll keep doing the work in the background so you can keep not having to.
Save a ton of money!!
They saved me a ton of money on my electric bill!! Over $100 a month!!
30 April 2026
Unprompted review
Reply from Arbor
Over $100 a month back in your pocket is a real win, Amy. 💰 Specifics like that genuinely fuel the team that secure these personalized rate plans.
The Arbor team was prompt to set me up…
The Arbor team was prompt to set me up and accurately performed services they promised.
20 May 2026
Unprompted review
Reply from Arbor
Setting people up quickly and then actually following through is the standard we hold ourselves to - nice to know we hit it for you. 🌳 Appreciate you taking a moment to write in.
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