Johnsons Cars LTD Reviews 

2,199
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,192 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers praise the friendly and helpful staff across all departments, noting that interactions are pleasant and professional. Reviewers appreciate the straightforward and enjoyable purchasing processes, with staff at times going above and beyond to meet requests. However, some people mentioned significant issues regarding service processes, such as unresolved technical faults or instances where unauthorized changes to vehicle components occurred. A few other people also felt that customer care could be lacking when dealing with persistent problems, receiving dismissive responses during challenging times.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently welcoming, polite, and... See more

Service

People report positive experiences with service, highlighting professional and welcoming staff who make the... See more

Product

Customers had positive experiences with product, noting that vehicles are presented in top class condition... See more

Customer service

Clients share positive opinions on customer_service, noting that the team is professional, friendly, and... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a smooth, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I travelled some distance to buy my car. All tests had been done and work completed beforehand. Friendly and welcoming staff. I was offered tea or coffee. All paperwork was completed efficiently and I... See more

Rated 5 out of 5 stars

Presently I am having a tough time with my cancer. Having to get your car through the MOT is an added worry you do not want. Johnsons Volkswagen Stafford were excellent in organising the day, keeping... See more

Rated 5 out of 5 stars

Lucille was great- massive thank you! This car was the most expensive thing Ive ever bought- Lucille gave us time to think, answered all our questions and never pressurised us. When we found a known i... See more

Rated 5 out of 5 stars

Johnsons Wolverhampton VW are the best sales group I have met. Each of them are very welcoming, knowledgeable, professional and patient. They are ready to answer all your questions and make you fee... See more


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Car Accessories Store
  4. Used Car Dealer

Written by the company

Founded in 1999, Johnsons Cars has built itself up to become one of the largest independent car dealerships in the country, through being committed to providing the highest level of customer care and satisfaction in everything we do.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.8

All reviews

(2,199)

1,278 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great service

Great service. The staff were helpful and guided me in choosing only the essential services which is applicable for my scenario, which helped me save money.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

A Second Perfect Experience

This is the second vehicle our family have purchased from Johnson’s VW Stoke within 3 months of each other. On both occasions the service and attention to detail provided by Jasmine the Sales Representative at Johnsons VW Stoke has been exemplary. I would strongly recommend you visiting the Stoke Dealership and choosing your next vehicle and feel confident and relaxed during the whole process. Jasmine has all the skills to make your experience perfect. Thank You Andrew Rennie

This is the second vehicle our family have purchased from Johnson’s VW Stoke within 3 months of each other. On both occasions the service and attention to detail provided by Jasmine the Sales Representative at Johnsons VW Stoke has been exemplary. I would strongly recommend you visiting the Stoke Dealership and choosing your next vehicle and feel confident and relaxed during the whole process. Jasmine has all the skills to make your experience perfect. Thank You Andrew Rennie

Two very good experiences.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service and lovely staff

I recently brought my car in to have the air conditioning checked and not only did they check and re-gas but also performed a health check. All at a very reasonable cost. The staff are polite and welcoming. I have no problem recommending Johnsons to others.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Johnsons Ford Sutton Coldfield

Johnsons Ford Sutton Coldfield were great because it was a simple straight forward purchase, no hard sales push from the sales men, covered all that was needed and clear on next steps after purchase, A warm welcome when collecting, with all covered in minutes.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

My Amazing car buying experience at Johnson’s Solihull

Dealt with the Amazingly nice and co-operative people namely Des and Lynn during my car purchase and I was treated with utmost respect and clarity at every step.
I was clearly answered for all my queries from start till end.
I am very happy and grateful for the Johnson’s Solihull.
Stay blessed.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Enjoyable experience, great people

"I'd recommend Johnsons Hyundai Oxford to a friend because the sales executive Joe Sheen was really friendly and knowledgeable. He offered a test drive and answered all my questions without being too pushy. Also the presentation and condition of the car was superb, especially as it was four years old. The preparation and service prior to handover was completed perfectly. "

17 July 2026
Unprompted review
Rated 5 out of 5 stars

I was happy with the service at vw stourbridge

I was happy with the service at Johnsons Stourbridge Volkswagen because I had a great experience buying my new car. The sales assistant was friendly, knowledgeable, and made the whole process straightforward and stress-free. They answered all my questions without any pressure and kept me informed throughout. I'm very happy with both the service I received and my new car. Highly recommended.

16 July 2026
Unprompted review

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