Johnsonlawgroup Reviews 774

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly experience, highlighting the ease of the claims process and the clear, straightforward instructions provided. Many people appreciate the professional and prompt support from the staff, noting their helpfulness and excellent communication skills. The service is frequently described as efficient and reliable, with consumers feeling well-informed through regular updates. However, some customers expressed dissatisfaction with the fee structure, finding the percentage charged for claims to be higher than expected. A few other people also felt that the process could be slow at times, and some encountered difficulties with specific tasks like uploading photo ID or downloading documents.

What people talk about most

User experience

Customers consistently express satisfaction with the user experience, highlighting the ease of use and... See more

Claim

Clients share positive opinions on claim. Many reviewers found the claim process to be straightforward, easy... See more

Service

Consumers find service to be positive, highlighting its efficiency, professionalism, and ease of use. Many... See more

Website

Customers had positive experiences with the website. Many reviewers found the portal easy to use, simple, and... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for being helpful,... See more

Based on these reviews

Rated 4 out of 5 stars

Ver quick easy! However, I do think the 30% that Johnsonlawgroup charges for the Cheapest claim, is quite a bit higher than expected for not much work really ? But I guess that’s just because I would... See more

Company replied

Rated 4 out of 5 stars

Eventually it became ok! Bearing my age, I struggle with “jargon” and a lot of terms that: youngsters (over10’s 🤔) do in a trice! Also the speed of change, is a pain. I did however manage, once... See more

Company replied

Rated 5 out of 5 stars

Apart from lots of e,mails I'm happy with how things have progressed and where possible I have supplied documents as requested. The team at Johnson Law seem to know their stuff but the proof of the pu... See more

Company replied

Rated 5 out of 5 stars

I note that one of the reviews references "ambulance chasers". My response to this is that there are very few individuals or indeed legal organisations who could chase an ambulance this big and... See more

Company replied


Company details

  1. Law Firm

Written by the company

For the last 30 years, Johnson Law Group has been a leader in the US legal mass-tort market, securing billions of dollars of compensation for its clients who have been wronged by large corporations. Based in Manchester but with a national reach, Johnson Law Group now brings that wealth of experience into the UK legal market. As well as putting together a team of some of the best English solicitors in the business, you can be secure in the knowledge that by instructing Johnson Law Group to pursue your claim, you’ll have the very best of both worlds when it comes to litigation: English legal expertise, with the American-style of litigation that has safeguarded the interests of literally hundreds of thousands of consumers over the years.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

774 reviews

5-star
4-star
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1-star

Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Good communication

Good commun
ication

7 February 2026
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Dear Christine,

Many thanks for the feedback, we really appreciate you taking the time to share your experience with Johnson Law Group.

Kind regards,
Johnson Law Group

Rated 5 out of 5 stars

Keeping me informed of what as happened…

Keeping me informed of what as happened on every stage of the process
Would recommend them to everyone who needs help

22 April 2026
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Dear Mr Humphreys,

Thank you so much for the feedback, we're so pleased to hear you're happy with the service you've received from Johnson Law Group to date.

Kind regards,
Johnson Law Group

Rated 4 out of 5 stars

Yes portal is quite easy to use and…

Yes portal is quite easy to use and they keep you updated.

16 April 2026
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Dear Kay,

Many thanks for the feedback, we're so pleased to hear you're happy with the portal and updates!

Kind regards,
Johnson Law Group

Rated 1 out of 5 stars

If anyone is looking for a solictor to…

If anyone is looking for a solictor to appoint when buying or selling a property then I would advise you stay well clear of Johnsons Law Solicitors in Reading.
The solicitors I used to sell my property shall remain nameless and were absolutely brilliant with fantastic regular communications with me.
However my solicitors were liaising & working with the Buyer's solictors who happen to be Johnson's Law solictors and they were extremely unprofessional, with very little or no communication with my solictors, did not return my solicitors calls or replied to my solictors emails. The code of conduct by Johnson's Law solicitors was absolutely appalling.
This went on for 2 to 3 months and I just found it unbelievable that these so called professionals in this industry behave like this when conducting business with other solicitors.
So I would say avoid these solictors and go and find yourself a better professional solicitors practice who knows the meaning of customer service & who are true professionals & can communicate well when undertaking any for work for you.
Thanks.

9 January 2026
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Dear Kailash,

We're sorry to hear you've had a poor experience with Johnson Law Solicitors - however, we can confirm that this is a different business to ourselves. We are Johnson Law Group, we're based in Manchester and we deal with consumer litigation, not conveyancing. We have flagged this review because it is about a different business - we hope you manage to locate the correct firm so that they can receive your feedback.

Kind regards,
Johnson Law Group

Rated 5 out of 5 stars

Excellent service

Excellent service, keeping me updated at every stage.

7 April 2026
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Dear Michael,

Many thanks for the feedback, we're so pleased you're happy with the service you're receiving from JLG. Thanks for taking the time to share.

Kind regards,
Johnson Law Group

Rated 4 out of 5 stars

Great people to work with

So far so good. Very effective, efficient and reliable friendly group to work with. Dedicated contact person assigned for our cases. No hesitation to recommend to others looking to do similar claims.

7 April 2026
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Many thanks for the recommendation, we're so pleased to hear you're happy with the service you're receiving from JLG!
Kind regards,
Johnson Law Group

Rated 1 out of 5 stars

Scam

I didn’t ask for them to help me but somehow they have me as a client to help with diesel admission claim, I filled out a template on Martin Lewis website and now there wanting 50% of what I get if I get anything, big scam

8 July 2025
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Dear Clara,

We're sorry to hear this - if you could please get in touch with our team on 0333 344 3155, they can take a look at this for you.

Kind regards,
Johnson Law Group

Rated 1 out of 5 stars

very difficult

6 March 2026
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Hi Carl,

We're very sorry to hear you've found the process difficult - we're very keen to do what we can to help - if you could contact us on 0333 344 3155 we can help you with any issues.

Kind regards,
Johnson Law Group

Rated 5 out of 5 stars

its so easy to use and very helpfull

its so simple to use no problems with it very well explained

10 January 2026
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Dear Mr Morris,

That's great to hear, thanks so much for sharing some feedback.

Kind regards,
Johnson Law Group

Rated 5 out of 5 stars

Consistently keep customers updated

Consistently keep customers updated

13 December 2025
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Dear Zahrah,

Many thanks for the feedback, it's great to hear you're happy with the service from Johnson Law Group!

Kind regards,
Johnson Law Group

Rated 5 out of 5 stars

Early stages of my claim have been…

Early stages of my claim have been extremely easy, the portal is very user friendly and the support provided has been professional and prompt

9 December 2025
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Dear Mr Wheeler,

We're so pleased to hear you're happy with the service you've received from Johnson Law Group to date, thank you for sharing.

Kind regards,
Johnson Law Group

Rated 5 out of 5 stars

Great portal to use simple…

Great portal to use simple straightforward docs are filed and easty to find

8 December 2025
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Dear Christine,

That's great feedback, thanks so much for taking the time to share.

Kind regards,
Johnson Law Group

Rated 4 out of 5 stars

Everything seems professional-

Everything seems professional-
all the questions asked are relevant and data required precise

8 December 2025
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Dear Bob,

Many thanks for the feedback, that's much appreciated.

Kind regards,
Johnson Law Group

Rated 5 out of 5 stars

Easy to fill the application

Easy to fill the application

3 December 2025
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Many thanks for the feedback, we're pleased to hear you found the process straightforward.

Kind regards,
Johnson Law Group

Rated 4 out of 5 stars

Working on my behalf

3 December 2025
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Dear Mr Ogilvie,

Many thanks for the review - we will continue to keep you updated throughout the process of your claim.

Kind regards,
Johnson Law Group

Rated 5 out of 5 stars

Diesel claim

Still ongoing but keeps me informed so far good l will review again when claim is settled

3 December 2025
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Many thanks for the feedback, it's great to hear you're happy with the service you've received to date.

Kind regards,
Johnson Law Group

Rated 5 out of 5 stars

Johnson Law Group company has…


Johnson Law Group company has consistently followed the process of suing JLR in a diligent and consistent fashion so far. It has kept me informed in detail of every step and this gives me the confidence to expect a good end to the saga

1 December 2025
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Dear Mr Large,

We're so pleased to hear you're happy with the service you're receiving from Johnson Law Group, many thanks for the feedback.

Kind regards,
Johnson Law Group

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