Excellent member of staff. Friendly, knowledgeable and helpful. No upselling. No travel cards get you a better rate (travel cards can be a big gamble in some countries). Just great customer servi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The lady was very helpful & there was no waiting to be served, had the denomination requested. Whilst I was at the desk my wife had a very comfortable area to wait in. I've used this service before... See more
Company replied
The ordering system online was l easy and not at all difficult. I did click and collect and when only arrived at your Solihull store it was waiting for me and I was served by a very pleasant and helpf... See more
Company replied
Ordering was easy and delivery earlier than scheduled. Great service. Remember to take your card you purchased on as you cannot collect without. Also ID
Company replied
Company details
Written by the company
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Contact info
United Kingdom
- johnlewismoney.com
4.5
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order on line
Easy to order on line and collect at local Waitrose!
No charges if you use you JL Credit Card as well!
What not to like?
25 June 2026
Reply from John Lewis Money
Hi Anne. We are pleased to hear you found our click and collect service to be easy, thank you for sharing your positive experience! ^Angela
Reply from John Lewis Money
Hi, thank you for choosing our Travel Money service, we really appreciate your kind feedback! ^Angela
All very quick and straight forward,
24 June 2026
Reply from John Lewis Money
Hi John, we are pleased to hear you found our Travel Money service to be speedy, and straightforward to use. Thank you for your review. ^Angela
Always a good deal with John Lewis.
I always buy my holiday money at John Lewis. They do a great exchange rate, it’s easy to order and the money is promptly delivered the next morning by Royal Mail. Never had a problem and have done it for many years now. Good
24 June 2026
Reply from John Lewis Money
Thank you for sharing your review. We are so pleased to hear you consistently have such a positive experience with our holiday money service. We appreciate your loyalty and kind words. ^Karen
Reply from John Lewis Money
We are so glad you found it easy to use Peter. Thank you for your kind words and positive feedback. ^Karen
Bureau de Change
Easy to get to Bureau de Change. Very friendly service and all completed swiftly.
23 June 2026
Reply from John Lewis Money
Hello Ian, we are so pleased you found our service friendly and quick. Thank you for your wonderful feedback. ^Karen
Reply from John Lewis Money
Thank you for taking the time to share your experience. We really appreciate your feedback and the five stars. ^Karen
Simple online process really quick…
Simple online process really quick delivery and to a collection point of my choice, great that there are no fees too.
23 June 2026
Reply from John Lewis Money
We are so pleased you found our online process simple, Ellis. It's great to know you appreciated the quick, free delivery to your chosen collection point. Thank you for your kind words and for using our service. ^Karen
Reply from John Lewis Money
Thank you so much for sharing your review. We really appreciate your feedback. ^Karen
Poor experience with NewDay - John Lewis credit card providers …
Poor experience with John Lewis Partnership credit card providers NewDay. Signed up but missed the first payment date (by 1 day). Only 1 reminder from NewDay (which I missed in my emails) before the payment due date. Second "reminder" came after the payment due date with a £12 fee. Card now paid in full and cancelled. BEWARE if you sign up of the excessive late payment fee and don't rely on NewDay to remind you that payment is due.
22 June 2026
Unprompted review
Reply from John Lewis Money
Thank you, Nick, for sharing your experience. We are sorry to hear about the issues you encountered with the payment reminder and late fee. We appreciate your feedback as it helps us improve our services. ^Karen
The staff are friendly
The staff are friendly, and the order delivery is accurate, so I like it.
19 June 2026
Reply from John Lewis Money
Hi Hannah, we're so glad you appreciate our friendly Partners and accurate deliveries! We value your positive feedback. ^Steph
Reply from John Lewis Money
We're happy to hear you had a smooth experience, Julia! ^Steph
Service was quick and professional
Service was quick and professional. I was warmly welcomed and given pertinent and useful advice. The whole experience was friendly and customer focussed. Certainly return to JL Money.
12 June 2026
Reply from John Lewis Money
Hi Steve, we are so glad you had such a positive experience with our service and advice. We truly appreciate your kind words and look forward to welcoming you back. ^Steph
Quick and rate was good
22 June 2026
Reply from John Lewis Money
We're glad you enjoyed your experience, Mohammed! ^Steph
Happy with the service
The lady was very helpful & there was no waiting to be served, had the denomination requested.
Whilst I was at the desk my wife had a very comfortable area to wait in.
I've used this service before & will again
22 June 2026
Reply from John Lewis Money
We are so happy to hear you had such a positive experience with us, Roger, and we appreciate your kind words about our helpful team and comfortable waiting area. Thank you for your continued loyalty! ^Steph
No ordering just asked if they had any…
No ordering just asked if they had any currency in stock which was at a reasonable rate. As easy as withdrawing sterling from a bank counter. Staff member asked where we were going and wished us a happy holiday. Lovely experience
22 June 2026
Reply from John Lewis Money
We are so pleased to hear you had such a lovely and easy experience with us, and we appreciate you sharing your positive feedback Kathleen! Enjoy your holiday. ^Steph
Reply from John Lewis Money
We're happy to hear that your experience was so positive, Steve! Thank you for your review. ^Steph
Very friendly & helpful staff!
The staff were very friendly and helpful. Because we were unable to go on our holiday the John Lewis shop provided us with a full refund.
22 June 2026
Reply from John Lewis Money
We're so glad to hear our team provided excellent service and that we could assist with your refund, Paul. ^Steph
Great rates
Great rates, quick delivery,easy to order used this service many times always excellent service.
22 June 2026
Reply from John Lewis Money
We're so glad you consistently have an excellent experience with our service, Andrew! ^Steph
Everything about this experience has…
Everything about this experience has been second to none. I cannot rate the use of this card highly enough. Well done everyone, Partners included. 10/10
19 June 2026
Reply from John Lewis Money
We are so happy to hear you had such a positive experience with us, Andrew. Thank you for your wonderful feedback! ^Steph
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.