John Henric Reviews 

1,378
•
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the stylish apparel, noting the great fit and attractive aesthetic of items like shirts and trousers. Many people also find the materials comfortable and praise the prompt delivery when ordering from the online store. However, some customers also noted significant challenges regarding missing order updates and delayed shipments. Others experienced severe difficulties when trying to return unsuitable merchandise or communicate with the support team. Additionally, several people reported unexpected quality defects, such as fabric shrinking or holes developing shortly after washing. These recurring problems left multiple shoppers feeling disappointed with their overall purchasing journey.

What people talk about most

Product

Consumers find product quality to be deeply divisive, with reviewers expressing starkly contrasting opinions.... See more

Quality

Customers consistently note ambiguous experiences with quality, as some reviewers are thrilled with the... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some consumers praising helpful agents, quick... See more

Order

People report ambiguous experiences with order, as some customers praise fast international shipping and... See more

Price

Clients share ambiguous opinions on price, with some reviewers praising the brand as one of the best for... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Purchased the Brown Bandana. Lovely product, well made however the image on the website is nothing like the actual product. On the website its a lighter brown with bright blue hues. The actual bandana... See more

Company replied

Rated 3 out of 5 stars

It is nice clothing and i ordered multiple items from them. But I do have to say that the clothing is very fragile, two polos already show holes after maybe 6-7 washes. Pants still hold up great.

Company replied

Rated 1 out of 5 stars

First, they canceled my order without any notification. Then they sent me a defective product. I returned it and bought a new one, but they sent me the same defective product again. Customer service i... See more

Company replied

Rated 1 out of 5 stars

Absolutely appalling customer service I ordered a cashmere scarf for my husband for Christmas it allowed the payment to go through I paid for express shipping and it was due to be delivered today... See more

Company replied


Company details

  1. Men's Clothing Store

Written by the company

John Henric - Välkommen till vår värld av accessoarer och kläder för män.


Contact info

2.9

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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2.9

All reviews

(1,378)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

Seamless purchasing experience

Seamless purchasing experience and the cashmere scarf made in Italy is a good quality. I will shop here again and not waste time with bricks and mortar retailers' online shops or sites like ebay.

29 December 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish.

Ordered a couple of knitted blazers and I'm really happy with them. Exceptional quality and I'm looking forward to getting some more in the future.

Had some questions for their customer service team. Their response was prompt professional.

Would certainly recommend.

13 December 2020
Unprompted review
Rated 1 out of 5 stars

Works fine within Sweden only....

Works fine within Sweden only, but getting stuff into Norway is a nightmare!!! JH are using UPS that is not doing its job .... package that was supposed to be delivered 13th of October is still at UPS warehouse in Norway 2,5 weeks later !! .... called three thime UPS they do not see where the problem is .... exchanged with JH customer service they are totaly blind!!! cancelled my purchase...

26 October 2020
Unprompted review
Rated 5 out of 5 stars

The best service and products

I bought a bowtie and a jacket pocket scarf. I received both within a couple of days from the order date. They were exactky as i emagined and even a bit better :) Unfortunately there was a tiny flaw in the fabric of the bowtie, leaving a small white spot. I wrote John Henric and they answered shortly after and appologized for the mistake, and they sent me a new bowtie right away (which I received the day after) without asking further questions.
In addition, I received a promotion code upon signing in, which I forgot to enter at the purchase. Again John Henric just transferred the amount that I had payed to much without asking any questions.
Of all the purchases I have made online, this is by far the best experience I have ever had. Everyone can make mistakes, but John Henric are very understanding and open about it, and deliver a perfect service.
Thanks for the very good experience! :)

9 September 2020
Unprompted review
Rated 3 out of 5 stars

Nice products but your currency is way…

Nice products but your currency is way off!??
The exact same shirt is priced 899 Swedish kr.

In Danish kr. the Price is 799...
899 Swedish kr. is closer to 650 danish kr.

It makes absolute no sense and is a real shame for the webshop. Also you guys have some serious website issues. To often the site doesnt display right item when you switch between countries from mobile. Constructive customer feedback as I do think you have some quality products.

7 September 2020
Unprompted review
Rated 5 out of 5 stars

Amazing Company

Amazing Company!
Product came really quickly and was packaged really nicely with a thank you card

Defo recommend

Thank you

14 July 2020
Unprompted review
Rated 5 out of 5 stars

Genuinely impressed!

Never heard of this company before, I ordered a relatively inexpensive cashmere comb from the site with a 20% discount code from Google. My item arrived today in perfect condition. It was beautifully packaged with care, accompanied by handwritten note as well as a little chocolate. The shopping experience exceeded my expectation and I am genuinely impressed. I will definitely be shopping from John Hendric again for gifts and other goods.

23 June 2020
Unprompted review
Rated 1 out of 5 stars

I purchased a wool polo and a silk…

I purchased a wool polo and a silk scarf. The polo shirt is of fairly good quality. The silk scarf I very low quality, it is the thinnest scarf I have ever seen and the silk is of the worst quality I have ever seen.

I believe the products shown in the website images have been visually edited to look better than the actual product

20 May 2020
Unprompted review
Rated 3 out of 5 stars

Stick with shirts and ties but definitely not the beige double breasted blazer

I have ordered several products now, including 2 shirts, three ties (one ascot), one pair of sunglasses, and a beige double-breasted blazer, which arrived today. The shirts are well made and I like the patterns. The ties are also great.
The sunglasses didn't fit my head at all, so I sent them back (Btw you have to pay for the return costs yourself) but the product itself was good quality. It was just made for very very thin heads I guess ...
The same cannot be said of the beige double-breasted blazer. I don't enjoy it at all, because the product was advertised way differently, as for the color, quality, and fit. It looks cheap and the value is far off, and I paid "only" € 200 since it was on sale.
Conclusion: to be fair, the shirts and the ties/ascots are very nice, but the blazer is a disappointment.

5 May 2020
Unprompted review
John Henric logo

Reply from John Henric

Dear Sir, thank you for your review. And thank you for your feedback, we are very glad to hear that you enjoy our shirts, ties and ascot. We feel sorry that you feel that way about our blazer which is made in one of the finest wools, merino wool, and is one of our best sellers. But we are grateful for hearing your thoughts and will of course forward this to our design team. Have a lovely day Sir. Best regards, John Henric

Rated 1 out of 5 stars

Unprofessional, WORST experience

First ,i received a defected item , and they said they're gonna send a new one and also will pay the consumer amount as well. So as it was promised, in order to get the package I did the payment for consumer amount and i have send them the receipt, but they never paid me back... so disappointed and Unprofessional

28 January 2020
Unprompted review
John Henric logo

Reply from John Henric

Dear Shima, thank you for your comment. We deeply apologize for this inconvenience. I have sent you and email and refund covering up for the additional costs. Once again we apologize and hope that you can give us a new chance sometime in the future. Best regards, John Henricd

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