John Henric Reviews 

1,378
•
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the stylish apparel, noting the great fit and attractive aesthetic of items like shirts and trousers. Many people also find the materials comfortable and praise the prompt delivery when ordering from the online store. However, some customers also noted significant challenges regarding missing order updates and delayed shipments. Others experienced severe difficulties when trying to return unsuitable merchandise or communicate with the support team. Additionally, several people reported unexpected quality defects, such as fabric shrinking or holes developing shortly after washing. These recurring problems left multiple shoppers feeling disappointed with their overall purchasing journey.

What people talk about most

Product

Consumers find product quality to be deeply divisive, with reviewers expressing starkly contrasting opinions.... See more

Quality

Customers consistently note ambiguous experiences with quality, as some reviewers are thrilled with the... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some consumers praising helpful agents, quick... See more

Order

People report ambiguous experiences with order, as some customers praise fast international shipping and... See more

Price

Clients share ambiguous opinions on price, with some reviewers praising the brand as one of the best for... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Purchased the Brown Bandana. Lovely product, well made however the image on the website is nothing like the actual product. On the website its a lighter brown with bright blue hues. The actual bandana... See more

Company replied

Rated 3 out of 5 stars

It is nice clothing and i ordered multiple items from them. But I do have to say that the clothing is very fragile, two polos already show holes after maybe 6-7 washes. Pants still hold up great.

Company replied

Rated 1 out of 5 stars

First, they canceled my order without any notification. Then they sent me a defective product. I returned it and bought a new one, but they sent me the same defective product again. Customer service i... See more

Company replied

Rated 1 out of 5 stars

Absolutely appalling customer service I ordered a cashmere scarf for my husband for Christmas it allowed the payment to go through I paid for express shipping and it was due to be delivered today... See more

Company replied


Company details

  1. Men's Clothing Store

Written by the company

John Henric - Välkommen till vår värld av accessoarer och kläder för män.


Contact info

2.9

Average

TrustScore 3 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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2.9

All reviews

(1,378)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

John Henric makes my favourite Oxford…

John Henric makes my favourite Oxford shirts, and complimentary delivery with UPS means delivery is quite speedy and very dependable. There was an issue with my recent order, but customer service resolved it quickly. Can recommend!

17 February 2022
Unprompted review
Rated 5 out of 5 stars

First time order, 100% impressed!

First time order. Amazing customer service throughout. Speedy service, high quality products, including the sleek packaging! So impressed, will be my first port of call from now on! Thank you JH.

2 February 2022
Unprompted review
Rated 1 out of 5 stars

Ordered jackets in the wrong size

Ordered jackets in the wrong size, and despite advertising an 'easy returns process', it has taken me over a month, many emails and calls, to try and get the products returned. Poor

30 January 2022
Unprompted review
Rated 5 out of 5 stars

Very happy with the jacket

Very happy with the communication, arrived within a couple of days, best of all jacket is first class, very well made, comfortable and stylish. Will definitely be back to shop again soon!

13 January 2022
Unprompted review
Rated 1 out of 5 stars

I ordered a cashmere scarf

I ordered a cashmere scarf. The quality is not what I expected. Very thin. Trying to return it to Sweden has been impossible. There is no postal code given in any site or return info site. It was shipped UPS but the return quote to return to Sweden is over $200.00
Order local and be safe.

12 December 2021
Unprompted review
Rated 1 out of 5 stars

No Customer Service

I didn't receive an order I placed in November and whose delivery was extimated last week (it was a present).
On its website, the company does not diplay any Customer Care Phone Number, so I have tried to get in touch via mail several time, without success.
I am trying to solve the issue, and being refunded, contacting PayPal Help Centre.

6 December 2021
Unprompted review
Rated 1 out of 5 stars

No Customer Service

Ordered the wrong color item, but didn't realize this is just a drop shipping site. I contacted them immediately to remedy the issue, they just respond that the order is already placed and they cannot change it even though it has not yet shipped. I would avoid at all cost unless you like to gamble.

19 October 2021
Unprompted review
Rated 5 out of 5 stars

Ordered cufflinks

Ordered cufflinks, paid for express delivery. Easily tracked and arrived in 2 days. Cufflinks were high quality, excellent product and delivery of service.

20 September 2021
Unprompted review
Rated 5 out of 5 stars

I have purchased numerous items from…

I have purchased numerous items from John Henric. Their clothing is good quality, stylish, and very well-priced. Shipment from Sweden to the US is swift. Each package has included a hand-written note of thanks—little touches like that mean a lot. I am preparing another order now for some items I will need on a long voyage. I highly recommend John Henric.

1 September 2021
Unprompted review
Rated 1 out of 5 stars

Ordered chinos by using the size guide…

Ordered chinos by using the size guide on their website and comparing to my best fitting dress pants. Size 34 shows it should have a 17.7” waist and 13” thigh. Waist is actually just barely 17” and the thigh 11”. I fit in them like a sausage. Contacted customer care a week ago and again 24hrs ago and still zero response. I’ve purchased a merino wool blazer and cotton blazer from them previously but will never order from them again.

24 June 2021
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Ordered 4 shirts, swimming trunks and a jumper. Three of the shirts were the wrong shirts! The swimming trunks were damaged. I sent these items back, which you have to do at your own cost as no return shipping is provided. I sent the items back recorded delivery from the U.K. . Four weeks later the company has not even emailed me acknowledging receipt of the items, let alone given a refund. I’ve never written a review before but this is hands down the worst customer service I’ve ever received. Avoid at all costs.

16 June 2021
Unprompted review
Rated 5 out of 5 stars

This is my second reviews

This is my second reviews , its done voluntarily cos i was so impressed with john henric . First of all i have myself to blame for ordering 2 suspender belts from them - but realized i've already got one. So i quickly emailed them to change , they acknowledged that - but somehow the message must have not gone through as i received the same one . Feeling pretty disappointed i told them about the wrong order. They promptly informed me to keep that one ( which i gave to a friend ) and they will send me the right one .What a great service team, i didn't really wanted to impose on them but they did it voluntarily as i'm loathe to send things back by mail. Thank you for the excellent service and i'm very happy with the service team at John Henric from turning my disappointment to praise for their fantastic service.
Well done JH, its awesome to have such a fabulous place to shop with such confidence that if theres any hiccups , i'm taken care of .

21 May 2021
Unprompted review
Rated 5 out of 5 stars

Best experience

Definently one of the best sites I have bought from! The shirts were amazing quality, and when I faced some problems, the customer support was quick and effective. Definently coming back!

16 January 2021
Unprompted review

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