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John Doe Carpets and Furniture Ltd Reviews 

2,106
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 801 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and knowledgeable, often going above and beyond to assist. The service, from in-store guidance to efficient delivery, is frequently highlighted as exceptional. People appreciate the careful and professional delivery teams who assemble items, remove packaging, and communicate arrival times effectively. Reviewers are also impressed by the quality and variety of products available, finding furniture and flooring that meets their needs. However, some customers also noted issues with delivery timings, experiencing longer waits than initially quoted for items like mattresses and sofas.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the professionalism, helpfulness, and... See more

Product

Consumers find product quality to be positive, with many expressing satisfaction with the variety and... See more

Quality

Customers generally express high satisfaction with the quality of products and services, often highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many thanks to Simon & Scott who delivered my sofa back to me today. They are a great team, friendly & helpful & made sure sofa was assembled correctly & working properly. Also thank you to Dom, Servi... See more

Rated 5 out of 5 stars

Thanks to Stewart and his team our faulty mattress was dealt with quickly and professionally Always kept us updated and no quibble when we reported our issue Delivery men err carful and also prof... See more

Rated 5 out of 5 stars

A genuinely excellent store; friendly, helpful and knowledgeable staff who are never overbearing. Lots of options across the range of their products and a great clearance department with some brillian... See more

Rated 5 out of 5 stars

I wouldn’t go anywhere else. My husband and I are blown away by the quality and variety of product at John Doe, but also the exceptional team. Stewart has helped up with beds, mattresses and even a di... See more


Company details

  1. Furniture Store
  2. Bed Shop
  3. Carpet Installer
  4. Carpet Store
  5. Flooring Store
  6. Sofa Store

Written by the company

Founded by John Doe in 1983, we are a third generation flooring and furniture retailer. At John Doe of Diss, we strive to offer all our customers a unique shopping experience that cannot be imitated or found elsewhere. Our offerings include the finest carpets and flooring, quality furniture and handpicked sofas and beds, plus so much more for your home. Sourced only from exceptional manufacturers across the globe. At John Doe of Diss, we understand the importance of purchases for your home. As a result, we employ over 50 skilled staff, all of whom are dedicated to providing personal, no pressure assistance and expert advice in helping you find the right item for you and your home. Our 45,000 square foot showroom, partnered with our family heritage and expert team accumulates to create the premium John Doe service that we’re known for. Located on our first floor, Angela's Coffee Lounge offers a diverse selection of speciality coffee, freshly baked pastries, homemade cakes and delicious lunches prepared with premium, local ingredients.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(2,106)

790 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent all around!

From first visiting the shop to the finished installation, we were extremely satisfied with John Doe’s service and especially with the floor. Ali, Jason, Kev, Jay and Jack were all punctual, pleasant, professional, and competent. Highly recommended!

17 April 2026
Unprompted review
John Doe Carpets and Furniture Ltd logo

Reply from John Doe Carpets and Furniture Ltd

Thank you for the review Diana, it's greatly appreciated. So glad to hear that you're happy with the service you received from our team and we hope to see you again soon!

Rated 5 out of 5 stars

Great Service

We received a call from Simon and Scott half an hour before delivery so we were able to prepare the space. The delivery was on time and both Simon and Scott were polite, friendly and helpful and are a credit to John Doe.

20 April 2026
Unprompted review
John Doe Carpets and Furniture Ltd logo

Reply from John Doe Carpets and Furniture Ltd

Thank you so much for your review, we really do appreciate it. Delighted to hear that you're pleased with the service you received from our team and we hope to see you again soon!

Rated 5 out of 5 stars

Excellent service by knowledgeable…

Excellent service by knowledgeable staff and a really nice coffee shop too!

23 March 2026
John Doe Carpets and Furniture Ltd logo

Reply from John Doe Carpets and Furniture Ltd

Thanks for your review Cheryl, it's greatly appreciated. So happy to hear that you enjoyed your visit to our store and we hope to welcome you back again soon!

Rated 5 out of 5 stars

Very pleased with my new carpet,carpet…

Very pleased with my new carpet,carpet fitters were excellent ,Simon E and Prez very pleasant and polite.

15 April 2026
Unprompted review
John Doe Carpets and Furniture Ltd logo

Reply from John Doe Carpets and Furniture Ltd

Thanks for taking the time to leave your review Sue, we really appreciate it.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service.
Delivery team Simon and Scott were great. Polite and professional, put the sofa together and demonstrated all the features. Made sure I was pleased with it and the placement in the room.
Highly recommended

17 April 2026
Unprompted review
John Doe Carpets and Furniture Ltd logo

Reply from John Doe Carpets and Furniture Ltd

Thank you for the review Mark, we appreciate it. So happy to hear that you're pleased with the service you received from our team and we hope to see you again soon!

Rated 5 out of 5 stars

Great service from Stuart at Diss

Great service from Stuart at Diss , but today the delivery guys Simon and Andrew were the best guys ever .
Nothing too much tidy and courteous, rang before .
Plus happy with furniture, draws little stiff though.
They are a credit to your company.

16 April 2026
Unprompted review
John Doe Carpets and Furniture Ltd logo

Reply from John Doe Carpets and Furniture Ltd

Thank you so much for your review Mervyn, we really do appreciate it. Delighted to hear that you're pleased with the service you received from our team and we hope to see you again soon!

Rated 5 out of 5 stars

First-time customers of John Doe

First-time customers of John Doe. Very happy with the service and the quality of the products. Nice people, too! Simon and George arrived on time and installed our new carpet with absolute professionalism. Will definitely use them again!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Carpets fitted

Mark & Lewis fitted our carpets this morning- very impressive service and really helpful guys. All the service we have received from Doe's has been excellent.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Simon & Scott were brilliant when …

Simon & Scott were brilliant when delivering our extremely heavy new Dining table & chairs. Great care was taken in carrying/assembling it & the 8 chairs before inspecting it & demonstrating the folding mechanism.
They were friendly, polite & courteous.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Jack

Jack ! What can we say !
It has been an absolute pleasure having Jack at our cottage doing our oak flooring !
His work ethic was extremely professional. Considering there is not a true straight wall in the cottage his craftsmanship was second to none !
It’s been a joy having such a talented happy young man in our cottage.
And the oak flooring was a great choice and product from a excellent store
Many thanks again Jack

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Delivery guys telephoned 20 mins ahead…

Delivery guys telephoned 20 mins ahead of their arrival . They were friendly and professional ( shoes left at the door before entering ). They asked where we would like the 2 Sofa's positioned before they got them off the van .Sofa's well packaged which they removed and took away , cushions were put in place we didn't have to do anything . They made everything easy for us we now just have to sit back and enjoy the Sofa's. Thank you Simon and Scott and the furniture dept staff at John Doe .

15 April 2026
Unprompted review
Rated 5 out of 5 stars

A very smooth delivery process

A very smooth delivery process. I got a call prior to their arrival to let me know they were on the way. Scott and Simon were very courteous and professional and were mindful of our fixtures and fittings whilst getting our new mattress up the stairs.
Sadly the wrong mattress was delivered but that was swiftly resolved by Ben in the store.
Would thoroughly recommend John Doe

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Delivery

Simon and Scott Delivered our order, they were lovely guys, chatty. They put the bed together and made sure I was happy with it before they left.

They rang me before delivery but as it happened to be on school run time, they said no problem and came after school run!

Thank you guys!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Simon and Scott

Simon and Scott came to adjust some furniture, which had been bought recently. Excellent service from them both, no fuss, very polite and quick to sort the minor problem.
Always a delight.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Superb sales assistant

We were buying a riser-recliner chair for my elderly disabled mother. Sales assistant Taylor could not have been more helpful. She picked up that my mother was left handed and suggested moving the controls to the left-hand side of the chair. She made the whole experience enjoyable for my mother who had previously been reticent to have a chair.

27 February 2026
Rated 5 out of 5 stars

Simon and Scott Delivery Team. John Doe. Diss

Simon and Scott returned today with replacement doors for a wardrobe purchased late last year after finding they weren't a good fit. Did everything they could to rectify the fault, coming up with their own solution and fixing the fault. Always respectful of our newly decorated bedroom and removing shoes when stepping into the house.
Thank you

10 April 2026
Unprompted review

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