Jobyco shipping ltd Reviews 397

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the excellent customer service and helpful staff, highlighting their professionalism and dedication. Reviewers often praise specific individuals for their outstanding support and clear communication, making the process stress-free. The company is often described as reliable, with items arriving safely and on time, leading many to express their intent to continue using and recommending the service. However, some people were dissatisfied with the service, reporting significant issues with delivery times, with many shipments taking much longer than promised or not arriving at all. There are also concerns about poor communication, lack of transparency, and items being damaged or missing upon arrival, suggesting a decline in service quality and professionalism. Customers also noted instances of disorganization, with different answers from customer service and a lack of coordination between centers.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with many expressing significant dissatisfaction due to... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many expressing deep disappointment due to... See more

Staff

People report positive experiences with staff, highlighting specific individuals for their exceptional... See more

Customer service

Clients share positive opinions on customer service, with many praising individual agents for their... See more

Product

Customers consistently note ambiguous experiences with product, with many reporting significant delays,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I used Jobyco shipping for my goods coming from UK and I must say . My experience was good . Thank you Phylis for helping me throughout my service Journey.

Rated 5 out of 5 stars

Wonderful and superb customer service. What a good asset to Jobyco. She was too professional; I least expected this from her. Very calm, composed and helpful in answering my queries. She needs a pat... See more

Rated 5 out of 5 stars

I have been using Jobyco for over 12 years, and my experience has been mostly positive. Most of my shipments are delivered within 4 to 6 weeks. Though there are occasional delays, I understand th... See more


Company details

  1. Freight Forwarding Service

Written by the company

We are driven by the passion to ensure the smooth and safely pick up of your items here in the UK and there in Ghana. In fact this is our main purpose, our commitment. We strive everyday to make sure our customers are satisfied with our services and we go the extra mile to put a smile on their faces. We ship boxes, drums and appliances. Have a question? Feel free to ask us.


Contact info

3.4

Average

TrustScore 3.5 out of 5

397 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

Pick up experience was good

Experience was good. Driver Kwame kept me up to date on his progress to pick up. Could do with a company list price. 28/1/23 😀

Experience from 21/1/23 Poor 😡 driver didn’t turn up with no phone call to say couldn’t pick up. No call from the company either. Spent the whole day waiting.

28 January 2023
Unprompted review
Rated 5 out of 5 stars

Best Workers Ever

Samuel has being picking up my stuff over 6 years or more. Samuel and his mate Kofi are so lovely to work with. Humble, polite and respectful. They are goo representers of Jobyco

27 January 2023
Unprompted review
Rated 5 out of 5 stars

Kofi called in the morning to re…

Kofi called in the morning to re confirm that he will picking my package and sent a link to know my slot number . I was able to track him and when he was closer he called again. Professional and helpful. Always use this service and it has been fantastic

23 January 2023
Unprompted review
Rated 4 out of 5 stars

The best shipping company so far.

The driver was good and respectful but my concern is the van that came to pick up my palette was too small, so I will suggest that next time when they are pick up 2 meters palette they should come with a big van that can contain the goods. Thanks

26 January 2023
Unprompted review
Rated 5 out of 5 stars

The experience was great

The experience was great. Francio, the driver called prior to pick up to let me know he was coming to pick up and gave me an estimated time of arrival. When he set off to my place he called again. He was polite and pleasant to talk to. He did the pick up cheerfully and I was pleased with his Conduct. He has a good personality.

24 January 2023
Unprompted review

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