Joannesjournals Reviews 

528
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 514 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning product quality, beautiful binding designs, and the wonderful ability to easily customize planners to perfectly fit personal daily needs. Furthermore, consumers consistently highlight the exceptionally fast delivery service, lovely packaging, and the incredible responsiveness and helpfulness of the customer support team. Some reviewers were not happy with minor issues, mentioning that getting started felt a bit complicated, some inserts had slight quality flaws, or small order mix-ups occurred. Despite these occasional hurdles, loyal buyers remain exceptionally pleased with their purchases and continue placing repeat orders.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the stunning design and... See more

Quality

Clients share positive opinions on quality, frequently praising the outstanding craftsmanship, beautiful... See more

Customer service

People report positive experiences with customer service, noting that support agents are extremely helpful,... See more

Order

Reviewers mention positive feedback about order experiences, frequently highlighting exceptionally fast... See more

Delivery service

Consumers find delivery service to be extremely satisfying, expressing widespread appreciation for the very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely LOVE My new planner. Got it in the colour burgundy kiss and honestly it’s a beauty. Not forgetting the very fast delivery.. I ordered on Friday and my planner arrived on Sunday! Also, I a... See more

Rated 5 out of 5 stars

A fantastic Green Edit and some chosen inserts arrived yesterday. I am so very happy with the quality of my goodies and the amazing inserts. I’m pleased I bought the bundle that I can build from, t... See more

Rated 5 out of 5 stars

I ordered two journals and the subscription box. However I hadn’t realised that my journals would not arrive until September because I’d ordered the subscription box . I got in touch with them and Emm... See more

Rated 5 out of 5 stars

Points! So yesterday I placed an order and I paid using points that had accumulated from previous purchases. Guess what it ls arriving today. So not only am I receiving another perfect binder I am alw... See more


Company details

  1. Stationery Store

Written by the company

Welcome to Joannes Journals, a UK-based luxury stationery and wellness brand designed to help people feel more organised, motivated, and positive every day. At Joanne’s Journals, we create beautifully designed planners, journals, wellness tools, stickers, and stationery products that support productivity, self-care, mental wellbeing, and daily routines for both adults and children. Our mission is simple: to make planning feel inspiring, enjoyable, and life-changing. Founded by Joanne, a busy mum of four, the brand was built from a passion for helping others manage everyday life with less stress and more confidence. Every product is thoughtfully designed with a focus on quality, functionality, and beautiful aesthetics, combining luxury stationery with practical wellbeing support. We are proud to have built a supportive and growing community of customers who use our products for organisation, ADHD support, goal setting, mindfulness, school planning, business planning, and personal growth. Customer happiness is at the heart of everything we do, and we are committed to delivering high-quality products, excellent service, and a positive experience with every order. Thank you for supporting Joanne’s Journals, where planning meets wellness.


Contact info

4.9

Excellent

TrustScore 5 out of 5

528 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(528)

523 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

More to come

I have ordered 4 binders, 2 folios, loads of inserts. Advent calendar, Christmas journal, signed up to bi monthly subscription, also purchased the cleaning journal. All are superb quality great customer satusfaction. And next day delivery.,Emma has answered queries quick and been very helpful. Jay is a great asset to your company and has a great selling technique in the lives. This experience is helped me with changing my lifestyle and my journals are special there my time and my space. Thank you so very much

13 August 2026
Unprompted review
Rated 5 out of 5 stars

When i recieved my productive 2026/2027…

When i recieved my productive 2026/2027 journal. I was blown away by the quality. I have since organised it to my liking . Added stickers .added birthday lists , appointment etc. .
I didn't realise how much i needed joanne's journal in my life. So looking forward to the rest of the year. Thank you for this beautiful format.x

3 August 2026
Unprompted review
Rated 5 out of 5 stars

I really liked Joanne’s journals…

I really liked Joanne’s journals inserts for my Filofax. They have quick shipping or high-quality and the customer service is great. I’ve ordered several times and it always comes neatly packs and with a nice little message. Will definitely be ordering again soon.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

A company you just keep going back to

A company you just keep going back to! The journals are such a good quality and Joanne really thinks about the little details to ensure there are inserts for all your needs.
Not only this but they're customer service is fab and they really listen to what customers want and try to bring this to them.
I can't wait for my Christmas binder to arrive now!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Top Quality Products

I order a lot from here as the quality of their products are top draw, They are always bringing out new original products , the Christmas range is amazing , the owners Joanne and Jordan and the team behind them go above and beyond to give great customer service as well. Just a brilliant company thank you LJ ❤️

5 August 2026
Unprompted review
Rated 5 out of 5 stars

I have placed many orders with this…

I have placed many orders with this company and the quality is always 10stars! Just received my planner inserts for 2027! Again something that feels better than other companies provide, whilst fitting my life and needs perfectly.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Incredible service

Fast shipping, amazing customer service both live on tiktok shop and via the email. And wow the journal is beautiful the paper for the inserts feel so premium! They personally engraved my journal and I still received my order next day! Beyond amazing service!!

8 August 2026
Unprompted review
Rated 4 out of 5 stars

I’ve ordered a few times now and am…

I’ve ordered a few times now and am generally very impressed.
The products are really lovely, and very good quality.
I’ve given 4 stars instead of 5 because I ordered the mystery box number five and was very disappointed with it- it didn’t feel like the same high quality as the other products I had ordered.
To be fair, they did allow me to return it for store credit, although the process was very confusing as they got me mixed up with someone else and assumed I had returned the box when I hadn’t, and it took a few emails to sort that out.
I would definitely order more, but wouldn’t order another mystery box

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Fabulous buying experience from start to finish! Nothing is too much trouble, they will go above and beyond to help and answer any questions! Super quick delivery and top quality products.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Love this company so much

Love this company so much. The customer service team are amazing. I had a slight issue with my latest order and it was all sorted within a few minutes. Fabulous service. Would highly recommend Joanne’s Journals.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Love it

I love the journal because I can put in it what I want so it is unique to me and nobody else. I have already ordered another journal as I want to separate out my health inserts to my academic inserts. I also can’t wait to get my Christmas planner although I may be stashing that to start using next year as I’ve already done a lot of my Christmas shopping! The quality is great they dispatch everything super quick.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Love love love this company

Love love love this company and their products. Ordered a Luxe journal and a whole load of inserts and accessories at about 9pm on a Friday night, they arrived on the Sunday, incredibly quick, beautifully packaged and a real treat to open. The journal cover is gorgeous, really high quality and the inserts are all great. High quality paper and card, lovely stickers and other accessories. Yes, it's expensive but it feels it and looks it and is absolutely worth it. I can see myself using this for many years to come.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

What a fantastic company!

What a fantastic company!
I placed my 3rd order on Satirday and unfortunately a few items were missing so I emailed to let them know. Within a minute I had received a reply and an apology along with confirmation that the items would be sent to me. Thay arrived the next morning.
You see how great a company is by the way they handle any issues and I have to say Joannes Journals are amazing. Fabulous customer service! Keep up the great work ❤️

5 August 2026
Unprompted review
Rated 5 out of 5 stars

This was my first order with JJ

This was my first order with JJ, I am delighted with the product, ..they are easy to use, and I can record so much information for myself , brilliant. I will definitely be keeping up to date daily and weekly,..and I will be happy to buy more as I need it….keep them coming JJ,xx

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing products

Amazing products, well made, lovely colours to choose from anf can totally personalise your planner with all the different options available, plus fast shipping

5 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look