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JLO Beauty Reviews 

164
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their effectiveness, noting significant improvements in skin hydration, glow, and the reduction of fine lines. Many users appreciate the high quality of the skincare, with some mentioning it works well even for sensitive skin, leaving it feeling younger and healthier. The pleasant packaging and overall user experience also contribute to strong satisfaction. However, some customers noted concerns regarding customer service, citing communication gaps, unhelpful representatives, and difficulties with return labels. A few also mentioned issues with the subscription service, such as unwanted auto-enrollment or problems managing shipments and the membership portal. A small portion of people also felt product quality was inconsistent or caused skin reactions.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the effectiveness and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the products for their immediate... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the helpfulness, kindness,... See more

Subscription

Users describe ambiguous interactions with subscription services, with some appreciating the ease of changing... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing satisfaction with the products... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I definitely feel like the products had an immediate impact on my skins glow and hydration. Looking forward to seeing how these work long term.

Company replied

Rated 5 out of 5 stars

It always is GREAT i just wish that sometimes give us clients a 25% off and not have to have a subscription to have more delivered after the first order with in 90 days, some of us it last longer than... See more

Company replied

Rated 5 out of 5 stars

One product that I’ve tried and I adore is their face wash,”That Hit Single”. I have lost count on how many I have purchased, for myself and to gift the family and friends. But what I so appreciat... See more

Company replied

Rated 5 out of 5 stars

I absolutely loved the JLo kit I originally received it as a gift and have purchased my next kit. It has dramatically changed the fine lines and wrinkles across my forehead and eyes ! Also I have very... See more


4.1

Great

TrustScore 4 out of 5

164 reviews

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4.1

All reviews

(164)

155 reviews in the last 12 months

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Rated 1 out of 5 stars
JLO Beauty logo

Reply from JLO Beauty

We understand your concern and sincerely apologize for the inconvenience this has caused, Holly. For your convenience, you may manage your account directly online at https://www.jlobeauty.com. If you require further assistance, our Customer Service team is available at 1-800-704-7551, and we will be happy to assist you with your request.

Rated 5 out of 5 stars

I love these products

I love these Espanol products. I love how they make my skin feels and the flexibility of payment that they do with customers every time I call the Spanish customer service team, they do nothing but the best to help me with any situation. I really appreciate the stuff!

26 June 2026
JLO Beauty logo

Reply from JLO Beauty

We truly appreciate your kind words about your experience with JLO Beauty, Veira. It’s wonderful to hear how much you’re enjoying the products and that our team has been able to support you well with your concerns. Thank you for sharing your feedback—we’re honored to be part of your skincare journey.

Rated 5 out of 5 stars
JLO Beauty logo

Reply from JLO Beauty

Thank you for your lovely feedback about JLo Beauty, HL! We’re so happy to hear you’re enjoying the results, and we truly appreciate your support. Thank you for choosing JLo Beauty!

Rated 5 out of 5 stars

Fast service great product

Fast service great product. It would br great to get samples with the order

5 June 2026
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Reply from JLO Beauty

It’s wonderful to know you were pleased with your JLO Beauty product, Kathleen! We truly appreciate your feedback about including samples—insights like yours help us continue improving the experience for our customers. Thank you for your support and for choosing JLO Beauty as your beauty partner.

Rated 4 out of 5 stars

I love Jlo beauty

I love Jlo beauty. The products are absolutely amazing. I have been using Jlo beauty for the past 2 years and I refuse to go back to using anything else.
As beautiful as the packaging is for the products I wish I could return the empty’s for credit I feel bad throwing them away.

26 June 2026
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Reply from JLO Beauty

Thank you for your thoughtful feedback, Kayla. We’re truly grateful to know JLo Beauty has been part of your routine for so long, and we appreciate your care and insight regarding your experience. Your loyalty means a lot to us, and your input helps us continue improving.

Rated 5 out of 5 stars

Nice people

Nice people. Good product!

26 June 2026
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Reply from JLO Beauty

Thank you for taking the time to share your experience with us, Shelli! We're so happy to hear you're enjoying our products. We truly appreciate you choosing JLO Beauty to be part of your skincare journey!

Rated 5 out of 5 stars

JLO Beauty is one of the best skin care…

JLO Beauty is one of the best skin care regimens! My Wife Cristina Loves it!!!

26 June 2026
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Reply from JLO Beauty

Thank you for your thoughtful feedback on JLO Beauty, David! We’re delighted to know your wife Cristina enjoys her skincare routine and that it’s been such a great match for her skin. Yor support truly means so much to us.

Rated 5 out of 5 stars

I love the product

I love the product! It looks and feels great!

26 June 2026
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Reply from JLO Beauty

Thank you for letting us know how much you’re enjoying JLO Beauty, Laurie! We’re thrilled to hear the product is giving your skin such a beautiful boost. Your support truly means a lot, and we’re so happy to have you in the JLO Beauty family.

Rated 5 out of 5 stars

Smooth

The product is smooth and skin soaks it in

26 June 2026
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Reply from JLO Beauty

What an awesome feedback you shared, Ruth! We’re so glad to know that JLO Beauty product has been working well with your routine and that it absorbs beautifully into your skin. Your feedback means a lot, and we truly appreciate you being part of the JLO Beauty family.

Rated 5 out of 5 stars

I love JLo products

I love J. LO products. Her skin line is wonderful.

26 June 2026
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Reply from JLO Beauty

Thank you for sharing your experience with JLO Beauty, Darlene! We’re thrilled to know the product has been such a great fit for your routine and that you’re enjoying the results. Your support means so much to us, and we’re grateful to have you as part of the JLO Beauty family. Thank you for your support.

Rated 5 out of 5 stars

I use That Hit Single Gel Cream…

I use That Hit Single Gel Cream Cleanser &
That J Lo Glow
Love these products and that's all I use on my face.

26 June 2026
JLO Beauty logo

Reply from JLO Beauty

Thank you for sharing your experience, Terese! We’re delighted these products have become part of your daily routine. We truly appreciate your support and are honored to be part of your skincare journey!

Rated 4 out of 5 stars

It works

It works! Keep sending updates.

26 June 2026
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Reply from JLO Beauty

Thank you for your feedback! We’re so glad to have you as part of the JLo Beauty family. We’ll continue sharing updates, and you can also visit our website https://jlobeauty.com/ anytime to stay up to date on the latest offers, and promotions. Thank you for your continued support!

Rated 5 out of 5 stars

Shipments always come at the right…

Shipments always come at the right time. They seem to know exactly when products will be finished. My skin has really improved. Wrinkles have diminished and skin very soft.

1 May 2026
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Reply from JLO Beauty

Thank you so much for your amazing feedback, Sara —it truly makes our day! We’re so excited and grateful to be part of your skincare journey, and knowing you trust and enjoy JLo Beauty inspires us to keep delivering our very best. We can’t wait to continue supporting you and your glow every step of the way. Thank you for choosing JLo Beauty!

Rated 5 out of 5 stars

The website is very easy to operate

The website is very easy to operate, and I love the products.

26 June 2026
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Reply from JLO Beauty

Thank you so much for your kind words, Sylvia! It means so much to know you're having a great experience with us. We truly appreciate your support and look forward to continuing to be part of your skincare journey. Thank you for choosing JLo Beauty!

Rated 5 out of 5 stars

Helpful

Helpful, kind, communicative, informative.

25 June 2026
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Reply from JLO Beauty

Thank you for your thoughtful feedback! It’s incredibly rewarding to know that your experience left you feeling well supported and cared for. We’re grateful for the opportunity to assist you and look forward to continuing to provide the service you deserve. Thank you for choosing JLo Beauty!

Rated 5 out of 5 stars

I love the J Lo products

I love the J Lo products! Everyone is always complementing me on my skin and being 47 years old it is very important to me to have a good skin care routine. I highly recommend their skin care products!

1 June 2026
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Reply from JLO Beauty

Thank you for sharing your wonderful experience, Angie! Knowing that JLo Beauty has become a meaningful part of your skincare routine truly means a lot to us. We’re honored to be part of your journey and grateful for your heartfelt recommendation. Thank you for trusting JLo Beauty to help you look and feel your best!

Rated 5 out of 5 stars

Overall

Overall , I love all the products I get monthly with my subscription, always on time . Wouldn't change it for anything else.

26 June 2026
JLO Beauty logo

Reply from JLO Beauty

Thank you for your kind words, Gaby! We’re delighted to have you as part of the JLo Beauty family, and it means so much to know we’ve earned your continued trust. Your support inspires us to keep delivering the quality and experience you deserve. Thank you for choosing JLo Beauty!

Rated 5 out of 5 stars

I’ve been using these products since…

I’ve been using these products since they came out; I cannot explain how this is!! 💯 % recommended

26 June 2026
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Reply from JLO Beauty

Thank you for sharing your feedback with JLO Beauty, Ana! It’s wonderful to hear you’ve been enjoying the JLO Beauty product since its launch and that it continues to deliver results you feel confident recommending. Your long‑time support means so much to us, and we’re truly grateful to have you as part of the JLO Beauty family.

Rated 5 out of 5 stars

I love all the products

I love all the products, and they are not heavily perfumed, making them safe for everyone, even those with allergies or sensitive skin. I am 64 and have been using the products for years and constantly get compliments on my skin. I know Jennifer is very conscious about her skincare routine and her complexion remains vibrant, smooth and youthful. Her living proof is what brought me to the products, and the way my skin looks and feels has kept me there.

26 June 2026
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Reply from JLO Beauty

Thank you for sharing your beautiful experience with us, Tami! It’s inspiring to hear how well our fragrance‑free formulas fit your routine and how confidently you’ve enjoyed them over the years.

Consistency truly makes a difference. With steady use of your JLO Beauty favorites, the formulas can help reveal even more noticeable smoothness, clarity, and long‑lasting radiance over time. We’re honored to be part of your glow journey and grateful for your continued trust.

Rated 5 out of 5 stars

Love the product and always on time

Love the product and always on time

22 June 2026
JLO Beauty logo

Reply from JLO Beauty

Thank you for your lovely feedback, Michelle! We’re so glad to hear you’re enjoying your JLO Beauty essentials and that your orders arrive right when you expect them — your trust truly means a lot.

Consistency really makes a difference. With steady use of your JLO Beauty routine, the formulas can deliver even more noticeable radiance and long‑term improvements that build over time. We’re grateful to be part of your glow journey.

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