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JLO Beauty Reviews 

159
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their effectiveness, noting significant improvements in skin hydration, glow, and the reduction of fine lines. Many users appreciate the high quality of the skincare, with some mentioning it works well even for sensitive skin, leaving it feeling younger and healthier. The pleasant packaging and overall user experience also contribute to strong satisfaction. However, some customers noted concerns regarding customer service, citing communication gaps, unhelpful representatives, and difficulties with return labels. A few also mentioned issues with the subscription service, such as unwanted auto-enrollment or problems managing shipments and the membership portal. A small portion of people also felt product quality was inconsistent or caused skin reactions.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the effectiveness and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the products for their immediate... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the helpfulness, kindness,... See more

Subscription

Users describe ambiguous interactions with subscription services, with some appreciating the ease of changing... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing satisfaction with the products... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I definitely feel like the products had an immediate impact on my skins glow and hydration. Looking forward to seeing how these work long term.

Company replied

Rated 5 out of 5 stars

It always is GREAT i just wish that sometimes give us clients a 25% off and not have to have a subscription to have more delivered after the first order with in 90 days, some of us it last longer than... See more

Company replied

Rated 5 out of 5 stars

One product that I’ve tried and I adore is their face wash,”That Hit Single”. I have lost count on how many I have purchased, for myself and to gift the family and friends. But what I so appreciat... See more

Company replied

Rated 5 out of 5 stars

I absolutely loved the JLo kit I originally received it as a gift and have purchased my next kit. It has dramatically changed the fine lines and wrinkles across my forehead and eyes ! Also I have very... See more


4.1

Great

TrustScore 4 out of 5

159 reviews

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4.1

All reviews

(159)

155 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jlo beauty quality is incredibly Beautiful

All agents are extremely helpful and pro active, feel blessed , being a member of Jlo beauty .

27 June 2026
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Reply from JLO Beauty

Thank you for recognizing our Customer Care team — we're always happy to support our customers. Thank you for choosing JLO Beauty to be part of your skincare journey!

Rated 5 out of 5 stars

Buy it it’s worthy.

Love all Jlo beauty products they are amazing and I’ve have a great improvement in my face and body. love love love all her products. ❤️

27 June 2026
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Reply from JLO Beauty

Thank you for taking a moment to share your experience with JLO Beauty, Ana! It’s wonderful to hear how beautifully the products have worked for you and how much confidence they’ve added to your routine. We truly appreciate your kind words. Thank you for choosing JLO Beauty.

Rated 5 out of 5 stars

Love the products

Love the products!

27 June 2026
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Reply from JLO Beauty

We love hearing this! Thank you for the wonderful feedback, Julie! We’re thrilled to know you’re enjoying our products and that it’s been such a great fit for your routine. We truly appreciate you choosing JLO Beauty to be part of your skincare journey!

Rated 5 out of 5 stars

Since I’ve been using the face cream my…

Since I’ve been using the face cream my skin doesn’t only feel tighter but it looks youthful. I’m 60 years and get several compliments about my skin. Highly recommend it

7 January 2026
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Reply from JLO Beauty

We’re truly grateful to hear how well the JLO Beauty Hydrating cream has been working for you, Marisol! It’s nice to know you’re seeing such a youthful glow and receiving kind recognition along the way. Thank you for sharing your experience and for recommending JLO Beauty—we’re honored to be part of your skincare routine.

Rated 1 out of 5 stars

The product itself it's great

The product itself it's great, but your website needs A LOT of help. I can't remove unwanted products. It allows me to add but not enter "0" amd/or cancel. Very inconvenient, since I have to push back days instead of just adding when needed. Also, at one point, I had multiple accounts open due to not recognizing same email. Hope it's been fixed, but the website needs lots of work.

2 May 2026
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Reply from JLO Beauty

Thank you for sharing your feedback, Charitza! We’re happy to hear you’re loving your JLO Beauty products and apologize for the challenges you experienced while managing your account online. We appreciate your feedback as we continue working to improve your experience.

Our Customer Care team is happy to assist with your account. Please call us at 1-800-704-7551 so we can help you directly.

Rated 5 out of 5 stars

Love Jlo's products they really work…

I've been using jlo's products consistently in the morning and at night for a couple of years now and they truly work. The cleanser, serum and moisturizer keeps my face hydrated and glowing! I also apply the sun screen product before applying makeup and the lip balm. I recently started using and love the body serum and it has made a noticeable healthier difference on how my skin feels. I highly recommend these products! Consistency makes a difference!

27 June 2026
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Reply from JLO Beauty

Thank you for sharing your experience with JLO Beauty product, Millie! We’re delighted to hear how beautifully the regimen has supported your skin over the years and how much you’re enjoying the full routine, from face care to body care. Your dedication truly shows that consistency makes a meaningful difference. We appreciate your support and are grateful to be part of your daily skincare ritual.

Rated 5 out of 5 stars

Great product!

27 June 2026
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Reply from JLO Beauty

Thank you for your kind words, Robin! We're so happy to know you're enjoying your JLO Beauty experience. We appreciate your support and are honored to be part of your skincare journey!

Rated 5 out of 5 stars

Great products!

27 June 2026
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Reply from JLO Beauty

We’re delighted to hear your JLO Beauty products are working well for you, Sharon! Your kind words mean the world to us. Thank you for your thoughtful feedback and for being part of JLO Beauty family.

Rated 5 out of 5 stars

Love your product

27 June 2026
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Reply from JLO Beauty

Thank you for sharing your experience with JLO Beauty, Allison! We’re thrilled to know the product has been bringing joy to your routine. Your support means so much to us, and we love having you as part of the JLO Beauty family.

Rated 5 out of 5 stars

I don’t remember when I called costumer…

I don’t remember when I called costumer services but the guy was so freaking knowledgeable and kind. He was able to help me out.

26 June 2026
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Reply from JLO Beauty

Thank you for your review of JLO Beauty, Rickie! We’re happy to hear that the support you received was both helpful and reassuring. Your experience is important to us, and we truly appreciate your kind words. Thank you for choosing JLO Beauty.

Rated 5 out of 5 stars

Great product!

Great product, easy to order, modify or change last minute too! Little pricey, but not compared to other brands. Its the only facial product I use!

26 June 2026
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Reply from JLO Beauty

Thank you for sharing your experience, Kindra! We’re thrilled that managing your orders has been easy and that JLO Beauty has become a trusted part of your skincare routine. We truly appreciate your support and are honored to be part of your daily routine!

Rated 5 out of 5 stars

Excellent Creams

The product is really good and the fact that payments are allowed instead of paying everything in a single statement is great. I had to call customer service once and they were fast in fulfilling my request right away.
The texture of the products is awesome!

26 June 2026
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Reply from JLO Beauty

We’re truly delighted to hear you’re enjoying both the products and your overall experience, Katia! It means so much to know everything has been smooth and satisfying for you. We sincerely appreciate your support and look forward to continuing to be part of your skincare journey. Thank you for choosing JLo Beauty!

Rated 5 out of 5 stars

The person that I spoke with was vary…

The person that I spoke with was vary nice and helpful,,,

8 April 2026
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Reply from JLO Beauty

We truly appreciate your kind words about your experience with JLO Beauty, Juanita! It's wonderful to hear how much you're enjoying the products and that our team has been able to support you well with your concerns. Thank you for being valued part of JLO Beauty family!

Rated 5 out of 5 stars

Customer service listen and quick to…

Customer service listen and quick to take action.

7 June 2026
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Reply from JLO Beauty

Thank you for sharing your experience with JLO Beauty, Leah! We’re glad to know our team was able to support you promptly and provide the care you needed. Your feedback means a lot to us. Thank you for choosing JLO Beauty.

Rated 5 out of 5 stars

My Go-To Skincare for Beautiful, Healthy Skin!

I've been using JLo Beauty for a few years now, and I absolutely love it! The products feel light and luxurious without being overly expensive, and they leave my skin feeling hydrated and refreshed. I receive compliments on my skin all the time, and I truly believe this skincare routine has played a big part in that.

I've also had a great experience with their customer service—they've always been responsive, friendly, and helpful whenever I've had a question.

If you're looking for quality skincare that feels like a luxury without the luxury price tag, I highly recommend giving JLo Beauty a try!

1 July 2025
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Reply from JLO Beauty

We’re absolutely thrilled and so grateful for your continued trust in JLo Beauty! Hearing your experience truly inspires us, and we’re beyond excited to keep supporting your glow and skincare journey every step of the way. Thank you for being part of the JLo Beauty family!

Rated 2 out of 5 stars

Package always Llost

Package always Lost I always got to call, told one thing and still never comes on time . but quick to tap my acct .

Disappointing

10 June 2026
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Reply from JLO Beauty

Thank you for sharing your feedback, Cheryl. We’re truly sorry to hear about your delivery experience and understand how frustrating it can be when an order doesn’t arrive as expected. We appreciate your patience and would love the opportunity to help make things right. Please contact our Customer Care team at 1-800-704-7551 so we can review your order and provide assistance.

Rated 1 out of 5 stars
JLO Beauty logo

Reply from JLO Beauty

We understand your concern and sincerely apologize for the inconvenience this has caused, Holly. For your convenience, you may manage your account directly online at https://www.jlobeauty.com. If you require further assistance, our Customer Service team is available at 1-800-704-7551, and we will be happy to assist you with your request.

Rated 5 out of 5 stars

I love these products

I love these Espanol products. I love how they make my skin feels and the flexibility of payment that they do with customers every time I call the Spanish customer service team, they do nothing but the best to help me with any situation. I really appreciate the stuff!

26 June 2026
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Reply from JLO Beauty

We truly appreciate your kind words about your experience with JLO Beauty, Veira. It’s wonderful to hear how much you’re enjoying the products and that our team has been able to support you well with your concerns. Thank you for sharing your feedback—we’re honored to be part of your skincare journey.

Rated 5 out of 5 stars
JLO Beauty logo

Reply from JLO Beauty

Thank you for your lovely feedback about JLo Beauty, HL! We’re so happy to hear you’re enjoying the results, and we truly appreciate your support. Thank you for choosing JLo Beauty!

Rated 5 out of 5 stars

Fast service great product

Fast service great product. It would br great to get samples with the order

5 June 2026
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Reply from JLO Beauty

It’s wonderful to know you were pleased with your JLO Beauty product, Kathleen! We truly appreciate your feedback about including samples—insights like yours help us continue improving the experience for our customers. Thank you for your support and for choosing JLO Beauty as your beauty partner.

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