There are three positive areas of my experience I would like to mention: (a) My Order arrived quickly; (b) Both Inner and Outer Packaging were in excellent condition; and (c) It was left in my Safe Pl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My order was great, , but delivery was not good,it was very quick,but the delivery man was not nice at all, I asked him if he could pick it up for me as it was very heavy, he did not looked pleased& j... See more
Company replied
JL Brooks is hands down the best place to stock up on crisps and snacks! The range they offer is fantastic—whether I’m after my classic favourites or trying something new, they always have plent... See more
Company replied
I'd put collection on the order, a lovely person from JL Brooks emailed to ask if this was correct and, because I'm an idiot, I said yes. I then realised that they weren't where I thought they were a... See more
Company replied
Company details
- Catering Food and Drink Supplier
- Beverage Distributor
- Cash and Carry Wholesaler
- Confectionery
- Confectionery Wholesaler
Written by the company
J L Brooks are a trusted Yorkshire wholesaler that have been supplying crisps, snacks, soft drinks, confectionery, bar supplies, cleaning products and wine for over 100 years. With over 1000 products listed online from big brands including Walkers, Coca-Cola, Britvic and Cadbury, you're sure to find something you'll love at a price you won't believe! Unlike other wholesalers, J L Brooks ships to businesses and the general public, so anyone can take advantage of bulk buy discounts, delivered straight to their door. Try J L Brooks for yourself and see how much you could save!
Discover the J L Brooks Difference
Written by the company
- Quality Wholesale Since 1920
- At J L Brooks, we're more than just a wholesaler, we're a company committed to raising the standards across the industry, and making wholesale offers available to all, whether your a business or not. We pride ourselves in providing excellent customer service and competitive, fair pricing across our range. Try us for yourself and experience a better wholesale experience.
Contact info
Unit 1 Low Hall Business Park, LS18 4EG, Leeds, United Kingdom
- 0113 2795787
- sales@jlbrooks.co.uk
- jlbrooks.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and Jonathan was very…
Excellent service and Jonathan was very helpful.
14 November 2025
Reply from JL Brooks
Hi Margaret,
Thank you for your kind words! We’re delighted to hear that Jonathan was able to help and that you enjoyed our service.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Prompt delivery and great corresponence.
13 November 2025
Reply from JL Brooks
HI Jane,
Thank you for your kind words! We’re delighted to hear you were happy with our service and prompt delivery.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Fast delivery
Fast delivery, got what I ordered exactly, was very cheap.
If its what you want, JL Brooks do it as well as anyone. Highly recommended.
1 October 2025
Reply from JL Brooks
Hi Andrew,
Thank you for the fantastic feedback!
We're delighted to hear everything arrived quickly, exactly as expected, and at a great price. It means a lot that you’d highly recommend us, we really appreciate your support.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
Fast delivery and regular updates on…
Fast delivery and regular updates on progress of the order.
10 November 2025
Reply from JL Brooks
Hi Geoff,
Thank you so much for your kind words!
We’re delighted to hear you appreciated the fast delivery and updates. Your feedback means a lot to us.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Received quickly from JL Brooks and…
Received quickly from JL Brooks and would definitely order from them again
10 November 2025
Reply from JL Brooks
Hi Marcia,
Thank you for your wonderful feedback!
We’re thrilled to hear your order arrived quickly and that you’d choose to order from us again. We look forward to serving you in the future!
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Fine…
Always great products,I just wish when they are delivered when noone is around that they wouldn't leave them in full view
6 November 2025
Reply from JL Brooks
Hi Graham,
Thank you so much for your review and for sharing this feedback, it really does help us improve. I’m glad to hear you’re happy with the products, but I’m sorry the delivery was left somewhere too visible. That’s not ideal, and I completely understand why you’d prefer parcels to be placed somewhere more discreet.
We’ll pass this on to the driver to help prevent it happening again, and if you ever have a preferred safe place for future deliveries, just let us know and we’ll make sure it’s added to your notes.
Thanks again for choosing JL Brooks.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
Excellent service from start to finish
7 November 2025
Reply from JL Brooks
Hi Steve,
Thank you so much for the wonderful review!
We're really glad to hear you had an excellent experience from start to finish. It means a lot to us that you took the time to share your feedback, and we're delighted everything went smoothly for you.
Thanks again for choosing JL Brooks, we truly appreciate it.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
Reply from JL Brooks
Hi David,
Thank you for taking the time to leave such a lovely review!
We're really pleased to hear you found our service fast, efficient, and great value. It’s exactly what we aim for, so your feedback is genuinely appreciated.
Thanks again for choosing JL Brooks!
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
Reply from JL Brooks
Hi Bob,
Thank you so much for your feedback!
We're delighted to hear you’ve received excellent service, it means a lot to us. We really appreciate you choosing JL Brooks.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
Great service and goods arrive quickly.
5 November 2025
Reply from JL Brooks
Hi Leisa,
Thank you so much for the lovely 5-star review!
We're delighted to hear you’re happy with our service and that your goods arrived quickly. We'll look forward to your next order soon.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
Positive Action on Customer Service
The sell by date was just 2 weeks out...! They responded the next day to the review and gave a full refund, talk about turning a bad experience around! Well done guys!
5 November 2025
Reply from JL Brooks
Hi Darrel,
Thank you so much for your order, and I’m truly sorry that the date on the Spicy Stiggles was far from suitable for a full-price item. As mentioned in my previous email, it is not standard practice for full-price stock to be sent with only two weeks’ shelf life.
The warehouse team has been informed, and it appears this was an isolated case. The cost of the Spicy Stiggles has been credited back to your account, so you can enjoy the stock for free.
Thank you again for choosing JL Brooks, and I hope you’re happy with this resolution. Please don’t hesitate to reach out if there’s anything further we can assist with.
Take care, and thanks again,
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Excellent customer service sorted my…
Excellent customer service sorted my mistake without any issues
3 November 2025
Reply from JL Brooks
Hi Michael,
Thank you so much for your lovely review! 😊
We’re really glad we could sort everything out smoothly for you, mistakes happen to the best of us!
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
Value for money
Could not get r whites rasberry only from jl brooks
Ordering was easy and straightforward payment was also easy and straightforward
Delivered in 2 day and charge was not expensive
Will definitely be Ordering more thing from jl brooks
5 November 2025
Reply from JL Brooks
Hi Christine,
Thank you so much for your kind words! 😊
We’re glad the ordering process was smooth and that your delivery arrived quickly. We look forward to helping you with more of your favourites next time!
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
The cans of pop were dented and…
The cans of pop were dented and damaged. Needs better packaging
30 September 2025
Reply from JL Brooks
Hi Liz,
Thank you so much for taking the time to leave a review, your feedback really helps us improve future orders. I can see that you received a refund as compensation for the dented cans, and I completely understand how disappointing it is when a consignment isn’t treated with the same care as it was sent out.
We really appreciate your patience and hope that you’ll be happy to order from us again in the future.
Kind regards,
Selina
Customer Service Team Member
Reply from JL Brooks
Thank you so much for the lovely review! 🌟
Hi,
We’re really pleased to hear you found everything easy to order and received your delivery nice and quickly — that’s exactly what we aim for!
Thanks again for choosing JL Brooks, and we hope to see you back soon.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi Carole,
Thank you so much for your kind words! 🌟
We’re delighted to hear you’re happy with both our products and delivery service, it’s always great to know we’re getting it right.
Thanks again for choosing JL Brooks, and we look forward to serving you again soon!
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi Ashley,
Thank you so much for your fantastic review! 🌟 We really appreciate you taking the time to share your experience, it means a lot to the whole team.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi Andrew,
Thank you so much for your review! 🌟
We’re really glad you’re happy with the product. Just to give a little context, your order was placed on the 3rd and arrived with you on the 5th, we hope it got to you in plenty of time!
We’re always looking for ways to make delivery even quicker and smoother, so your feedback is really appreciated.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
The very best cream soda
Ben Shaw’s Cream Soda is the real authentic cream soda I remember as a child, on holiday in Alderney having ice cream sodas every day in a seaside cafe.
I have loved it ever since, and now introducing it to my grandsons
Easy to order, and a quick and safe delivery, thank you for great service.
31 October 2025
Reply from JL Brooks
Hi Joanna,
Thank you so much for sharing this lovely memory! 🌟 It’s brilliant to hear that Ben Shaw’s Cream Soda can bring back those happy childhood seaside moments, and now creating new memories with your grandsons too.
We’re thrilled that ordering was easy and the delivery seamless.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
They are very good with their delivery…
They are very good with their delivery times, they let you know when your package will be delivered.
Also I had a money off voucher that would'nt work online emailed them and they refunded the money, all in all a great company with good prices.
1 November 2025
Reply from JL Brooks
Hi Maureen,
Thank you so much for your kind words! 🌟 We’re thrilled to hear that our delivery updates and quick voucher refund helped make your experience smooth.
We really appreciate you taking the time to leave this review, and we’ll keep striving to keep our prices and service just as good!
Kind Regards,
Selina
JL Brooks Customer Service Team Member
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.