There are three positive areas of my experience I would like to mention: (a) My Order arrived quickly; (b) Both Inner and Outer Packaging were in excellent condition; and (c) It was left in my Safe Pl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My order was great, , but delivery was not good,it was very quick,but the delivery man was not nice at all, I asked him if he could pick it up for me as it was very heavy, he did not looked pleased& j... See more
Company replied
JL Brooks is hands down the best place to stock up on crisps and snacks! The range they offer is fantastic—whether I’m after my classic favourites or trying something new, they always have plent... See more
Company replied
I'd put collection on the order, a lovely person from JL Brooks emailed to ask if this was correct and, because I'm an idiot, I said yes. I then realised that they weren't where I thought they were a... See more
Company replied
Company details
- Catering Food and Drink Supplier
- Beverage Distributor
- Cash and Carry Wholesaler
- Confectionery
- Confectionery Wholesaler
Written by the company
J L Brooks are a trusted Yorkshire wholesaler that have been supplying crisps, snacks, soft drinks, confectionery, bar supplies, cleaning products and wine for over 100 years. With over 1000 products listed online from big brands including Walkers, Coca-Cola, Britvic and Cadbury, you're sure to find something you'll love at a price you won't believe! Unlike other wholesalers, J L Brooks ships to businesses and the general public, so anyone can take advantage of bulk buy discounts, delivered straight to their door. Try J L Brooks for yourself and see how much you could save!
Discover the J L Brooks Difference
Written by the company
- Quality Wholesale Since 1920
- At J L Brooks, we're more than just a wholesaler, we're a company committed to raising the standards across the industry, and making wholesale offers available to all, whether your a business or not. We pride ourselves in providing excellent customer service and competitive, fair pricing across our range. Try us for yourself and experience a better wholesale experience.
Contact info
Unit 1 Low Hall Business Park, LS18 4EG, Leeds, United Kingdom
- 0113 2795787
- sales@jlbrooks.co.uk
- jlbrooks.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from JL Brooks
Hi,
Thank you for your feedback. We’re glad to hear you are happy with the product and our service. We are in the process of changing courier companies due to disappointing service, so we hope your future deliveries will be much improved.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Fast delivery good price for purches
13 February 2026
Reply from JL Brooks
Hi Ena,
Thank you for your fantastic 5-star review!
We’re delighted to hear you were pleased with the fast delivery and great price. Your feedback really means a lot to us, and we truly appreciate your support. We look forward to serving you again soon.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Three positive things!
There are three positive areas of my experience I would like to mention: (a) My Order arrived quickly; (b) Both Inner and Outer Packaging were in excellent condition; and (c) It was left in my Safe Place (behind Black Wheelie Bin) as requested. So, Thank You So Much! Martin C. Norrish.
9 February 2026
Reply from JL Brooks
Thank you so much for your wonderful review, Martin.
We’re delighted to hear that your order arrived quickly, was well packaged, and was delivered exactly as requested to your safe place. It’s always great to know when everything comes together smoothly, and your feedback means a lot to our team.
We truly appreciate you taking the time to share your experience and hope to see you order again soon.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
Reply from JL Brooks
Hi Deniel,
Thank you for your review! We’re so pleased to hear your order arrived quicker than expected, it’s great to know our delivery met your expectations.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
Quick delivery plus deliverd on time…
Quick delivery plus deliverd on time only down fall if you wanted to order few boxes you have to pay delivery on each order
8 February 2026
Reply from JL Brooks
Hi Jane,
Thank you for your review and for highlighting our quick and timely delivery, we really appreciate your feedback 😊
We’re glad you were happy with the service overall, and we do understand your point regarding delivery charges on multiple orders. We’re always reviewing our processes and pricing to make things as convenient and cost-effective as possible for our customers, so your comments are very helpful to us.
Thank you again for your support, and we hope to serve you again soon.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Prompt service
Order arrived promptly and in good condition - great service, thank you.
30 January 2026
Reply from JL Brooks
Hi Natalie,
Thank you for your lovely 5-star review ⭐⭐⭐⭐⭐
We’re really pleased to hear your order arrived promptly and in good condition. It’s great to know you were happy with the service, your feedback truly means a lot to us.
We appreciate your custom and look forward to serving you again soon.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Satisfied customer
Initially there were some problems with the delivery which were, in my opinion, entirely the drivers fault - however the sales team were exemplary in resolving the issues to my satisfaction.
Thank you J L Brooks, I am happy with the products I purchased and absolutely love the assorted tarts all my favourites - Treacle, Cherry Bakewell, Lemon and Toffee tarts - difficult to know which to have first. Just one nice problem with the tarts - they are so large you can't eat a whole one - well I can't so me and my husband are sharing them - the toffee one is scrumptious x
10 February 2026
Reply from JL Brooks
Hi Linda,
Thank you so much for your lovely review ⭐⭐⭐⭐⭐
We’re sorry to hear there were some initial delivery issues, but we’re really pleased our sales team were able to resolve everything to your satisfaction.
Your kind words truly mean a lot to us, and I’ll be sure to share your feedback with the team.
It’s great to hear you’re happy with your products — and the assorted tarts sound like a delicious dilemma! Treacle, Cherry Bakewell, Lemon, or Toffee… it’s definitely a tough choice 😊
Thank you again for your support and for taking the time to share your experience.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
It was the first time we ordered from…
It was the first time we ordered from JL Brook, and to a certain extent even a bit worried what to expect. I have been very pleased with all aspects of our purchase, from pricing, being informed about what stage our order was at, and the delivery. This will certainly not going to be our last purchase.
29 January 2026
Reply from JL Brooks
Hi Arash,
Thank you so much for taking the time to leave us such a fantastic review ⭐⭐⭐⭐⭐
We completely understand that first orders can feel a little uncertain, so it’s great to hear that we were able to put your mind at ease. We’re really pleased you were happy with the pricing, order updates, and delivery. Keeping our customers informed every step of the way is something we really care about.
We truly appreciate your support and look forward to looking after you again on your next order.
Enjoy your Dalstons 😊
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi Hollie,
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
We’re really pleased to hear you were happy with our pricing and super fast delivery. Your support means a lot to us, and we hope to look after you again very soon.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Products we require are always in stock…
Products we require are always in stock at a reasonable price, service and delivery is first class
26 January 2026
Reply from JL Brooks
Hi Graham,
Thank you very much for your fantastic 5-star review.
We’re delighted to hear that you consistently find the products you need in stock, at reasonable prices, and that our service and delivery meet your expectations. Your continued support really does mean a lot to us.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi,
Thank you so much for your kind review! We’re delighted to hear you’re happy with the product and the speedy delivery. Your support really means a lot to us.
Thanks again for choosing JL Brooks, we look forward to sseing you again soon!
Kind regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi Aaron,
Thank you so much for your kind words!
We’re thrilled to hear your order arrived on time. We really appreciate your support and hope to serve you again soon.
Kind regards,
Selina
JL Brooks Customer Service Team Member
Excellent Company!
Like so many other customers have iterated, the service and efficiency from this company is top notch, my order was shipped out quickly and very sturdily packaged, contents perfect. Found some great bargains too! Thank you! :)
25 January 2026
Reply from JL Brooks
Hi Duncan,
Thank you so much for taking the time to leave such a lovely 5-star review 🌟
We’re really pleased to hear you were happy with the service, speedy dispatch, and packaging. Even better that you found some great bargains along the way!
Your kind words mean a lot to the whole team and truly make our day.
Thanks again for choosing JL Brooks, we hope to look after you again very soon 😊
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi David,
Thank you very much for your 5-star review and for taking the time to share your feedback.
We’re really pleased to hear you were happy with both the pricing and the quick delivery. Your support is greatly appreciated, and we hope to welcome you back again soon.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi,
Thank you very much for your 5 star review.
We’re really pleased to hear that you found the ordering process easy and the pricing competitive. Your feedback means a lot to us, and we truly appreciate you choosing JL Brooks.
We look forward completing your next order in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Loads of emails saying my order…
Loads of emails saying my order acknowledged,being packed and would be on its way.
The next day I got an email saying "Oops sorry we haven't got those products right now"
They did offer an immediate refund or I could wait for the stock to come back in.
16 January 2026
Reply from JL Brooks
Hi Judith,
I’m really sorry that the service you received fell very short of the standard we aim to deliver.
I’ve looked into the case and can see, as you mentioned, that the automated communications were sent out initially. Unfortunately, the office was then informed that the Pipers Jalapeño crisps were affected by a manufacturing issue, which meant stock levels unexpectedly dropped to zero while your order was still able to complete.
I truly apologise for the disappointment and confusion this caused. While we did offer an immediate refund or the option to wait for stock to return, I completely understand how frustrating this experience must have been.
Thank you for taking the time to share your feedback, it’s genuinely appreciated and helps us improve our processes.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
The only problem is that after all…
The only problem is that after all these years you have deleted me as a customer. Well, to be fair JLB has responded at once and resolved the problem which was probably down to computer error
14 January 2026
Reply from JL Brooks
Hi Paul,
Thank you for your feedback. I’ve taken a look at your account and can see that you’ve set up a new account under a different email. I’ve now added this new email address to your existing account, so the next time you log in, you’ll be able to view your full order history.
Once again, thank you for your repeat custom, it truly is appreciated, and we’re delighted to continue supporting you as a valued customer.
Kind regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi Mark,
Thank you so much for your review! We’re delighted to hear you found what you needed at a great price.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Always a great service
Always a great service, Fantastic communication in updating order status and delivery date via email. Delivery driver's ring before delivering, always friendly and polite.
12 January 2026
Reply from JL Brooks
Hi Grace,
Thank you so much for your kind words!
We’re thrilled to hear you’re happy with our service and communication. We’ll also pass on your compliments to our friendly delivery team, they’ll be smiling all day! 😄
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Very good to order from and delivery…
Very good to order from and delivery done in fair time the only thing I can say is the emails do my head in that’s why I don’t order too much from them but otherwise I would highly recommend them
7 January 2026
Unprompted review
Reply from JL Brooks
Hi Paul,
Thank you for your feedback!
We’re glad to hear you’re happy with our service and delivery times. We completely understand that too many emails can be a bit much, maybe we need to work on our “email diet”! 😉
We really appreciate your recommendation and your support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.