Jim Lawrence Lighting & Home Reviews

2,971

•

4.9

Lighting Store

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, noting beautiful craftsmanship, durability, and stylish designs. Many people highlight exceptional customer service, describing staff as helpful, knowledgeable, and efficient. Reviewers also appreciate prompt and efficient delivery, with items arriving well-packaged and often earlier than expected. Consumers frequently mention the longevity of items, with many having used them for years and finding them still looking fantastic. The wide range of stylish, well-made products, including lighting and curtain poles, is highly valued. People appreciate the attention to detail, such as quality packaging and the option to speak directly with knowledgeable team members.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers consistently praising the high... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items like window furniture,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the super quick and efficient... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and professionalism.... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the excellent and... See more

Reviews shaping this summary

Excellent customer service. I had a Jim Lawrence curtain pole that I’d had for years but it that lacked some of the brackets etc. After sending an email, they replied within 24hrs with suggestions... See more

Company replied

Window furniture wonderful quality. Reassuringly weighty. Not attached to window yet as it's currently being made, but have no concerns. My only qualm was the advice I requested was not reassuring.... See more

Company replied

We are customers from the US! The lights arrived in pristine condition as they were extremely well packaged. Even with shipping and custom fees, the lights we received from Jim Lawrence are worth ever... See more

Company replied

We first bought light fittings for our new home from JL in 1999 and they still look fantastic. We came back this year to update with brass shades which are just gorgeous. Really helpful staff, promp... See more

Company replied

Company details

Lighting Store

About Jim Lawrence Lighting & Home

Written by the company

About us

We are a British manufacturer designing and manufacturing luxury lighting and homeware in the English countryside. Visit our showrooms in Bath and Suffolk.

Gorgeous lights and accessories are the lifeblood of our business and understanding how they can change the mood of your interior lies at the heart of what we do. Beautiful, well-made lighting and fittings are truly transformative and we are passionate about sharing our products and ideas with you.

We are great believers in British manufacturing and are proud of our heritage in engineering and ironwork. Anything we don't make ourselves, we source from British manufacturers wherever possible because we believe in supporting UK companies and it makes good business sense. By selling directly to our customers and prioritising UK industry, we can ensure our products meet our exacting quality control standards and keep control over the supply and demand.

To this end, all our products are designed, assembled and hand finished in-house, using traditional techniques that have been passed down through the generations. In our workshops we employ a wide array of processes - laser cutting, spinning, welding, blacksmithing, antiquing, beeswaxing, polishing and painting, as well as making shades, curtains and blinds.

Thanks to our recent acquisition of artisan glassmakers - Suffolk Glass - we can also now include glass blowing and pressing to our list of skills.

From farming roots

Over the past 20 years Jim Lawrence has worked very hard to build up a reputation for making classic, high quality products using traditional, handcrafted techniques.

The story of Jim Lawrence began in 1994 at his Suffolk farm. Jim was busy rearing pigs and cows but it was clear that stock farming on such a small scale was not going to be profitable and Jim needed to find something else to do.

He decided to set up a forge in one of the farm buildings and experimented by making specialist pieces for friends and neighbours. From this modest beginning, Jim began producing a small range of candlesticks and chandeliers and selling them at fairs and markets.

He then moved on to gates, railings and curtain poles and from the reaction of his customers' he realised there was a demand for stylish, designer quality fixtures and fittings for the home, made with natural materials.

Following the company's first substantial order making park fencing for a local farmer, Jim was able to expand, refurbishing the farm buildings and employing more people in order to start selling by mail order. When a customer asked if his candlesticks could be made electric, the lighting side of the business began and now accounts for 60-70% of the company's sales.

Today we employ a skilled team of 150 engineers, welders, painters, seamstresses, designers, lampshade makers and technicians, alongside a full cohort of support staff. We have come a long way since our farm days, and you may no longer have to bump down a country track to find us, but our ethos remains the same: to provide beautiful, individually hand finished products, and deliver the highest possible level of customer service.

LIAQA assured

Jim Lawrence is proud to be a member of the Lighting Industry Association Quality Assurance Scheme (LIAQA), meaning that we have achieved recognition by the UK’s leading lighting trade association that both we as a company – and our lighting products - conform to the highest standards in quality and safety.

Contact info

The Ironworks, IP7 6BQ, Ipswich, United Kingdom
01473 826685
sales@jim-lawrence.co.uk
jim-lawrence.co.uk

4.9

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Speedy packing and dispatch/ delivery

18 May 2026

Reply from Jim Lawrence Lighting & Home

Jun 2, 2026

Dear L. A D'Arcy,

Thank you for sharing you five star review. We are delighted that your order arrived with you in good time and arrived safely.

Warm Regards,
The Jim Lawrence Team

Jun 1, 2026

Fantastic Product Quality

Fantastic, quality products, supplied wwith great service at reasonable prices.

18 May 2026

Reply from Jim Lawrence Lighting & Home

Jun 2, 2026

Dear Mr Monks,

Thank you for taking the time to share your five star review with us. We are delighted that you are pleased with the quality of your order and the service provided.

Warm Regards,
The Jim Lawrence Team

Jun 1, 2026

Top notch company and products .

We have had Jim Lawrence items for over 20 years.The quality of all the products are exceptional. We visited the Suffolk showroom and purchased several items. The staff are so helpful.Everything is perfect we highly recommend the company

18 May 2026

Reply from Jim Lawrence Lighting & Home

Jun 2, 2026

Dear Angela,

Thank you for taking the time to share your five star review with us. We are thrilled you are pleased with the quality of your Jim Lawrence products and you enjoyed your visit to our Suffolk showroom.

Warm Regards,
The Jim Lawrence Team

Jun 1, 2026

Always a prompt service and an excellent product.

13 May 2026

Reply from Jim Lawrence Lighting & Home

May 27, 2026

Dear William Clarke,

Thank you for taking the time to share your five star review with us. We are thrilled you are pleased with the service you recieved from us and the quality of the products in your order. We hope to welcome you back again soon.

Warm Regards,
The Jim Lawrence Team

May 27, 2026

Beautiful and timeless

Again, always a pleasure to buy from Jim Lawrence. Beautiful and timeless pieces. Love this company.

12 May 2026

Reply from Jim Lawrence Lighting & Home

May 27, 2026

Dear Akemeh Isaiah Eqwi,

Thank you for taking the time to share your five star review. We are thrilled you are pleased with your order and we hope to welcome you back again soon.

Warm Regards,
The Jim Lawrence Team

May 27, 2026

Great products

Great products - elegant and good quality.

12 May 2026

Reply from Jim Lawrence Lighting & Home

May 27, 2026

Dear Ania,

Thank you for sharing your five star review with us. We're thrilled you are pleased with the quality of your order and we will be sure to share this with the rest of the team here at JL.

Warm Regards,
The Jim Lawrence Team

May 26, 2026

Great supplier

High quality fittings delivered with speed. Excellent company. Wouldn’t hesitate to order from them again.

12 May 2026

Reply from Jim Lawrence Lighting & Home

May 27, 2026

Dear Ms Martindale,

Thank you for sharing your five star review with us. We are delighted that you're pleased with your fittings you ordered from us and we hope to welcome you back again soon.

Warm Regards,
The Jim Lawrence Team

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