Jhoots Pharmacy Reviews 

505
•
TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I tried to call on phone for 30 minutes waiting for it to be answered to have it picked up and put down on me second time I was on the phone for 25 minutes and still no answer while still on phone i... See more

Rated 1 out of 5 stars

Prescription sent to pharmacy via doctors surgery. Go to collect prescription a few days later to find random note on door saying CLOSED even though opening times state the chemist should be open. H... See more

Rated 1 out of 5 stars

Disgraceful company. Closes their branch pharmacy often without even a sign displayed to notify customers why. Zero stock whatsoever of even basic drugs such as statins. Unable to give those with pend... See more

Rated 1 out of 5 stars

Terrible service from Jhoots , Cheltenham branch at Wait Rose. Prescription locked to their system while telling us to go to other Pharmacies, we had to travel from one to another to get the problem s... See more

Company details

  1. Pharmacy

Information provided by various external sources

Jhoots Pharmacy is a local independent pharmacy with 40+ branches across the country, each one has its local community embedded into our core values.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

505 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(505)

16 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ignored

This is convenient as it is near Waitrose and I go there but that's as far as it goes I went there tonight before 6PM queued up for 5 minutes then she serves someone who just came in to the shop ignoring me So I ignored her and I won't be back it's not the first time that this place has let me down or been rude they don't give you any notice that your medicine is ready and often it is not ready when it should be so I'm going somewhere else yippie, better later than never!

3 February 2025
Unprompted review
Rated 1 out of 5 stars

Unprofessional pharmacy

Popped in to the Cheltenham branch inside waitrose today to get a routine blood pressure check ready for my telephone appointment with my doctor next week, I was basically told I had dangerously high blood pressure & to contact my GP urgently for an emergency blood test, I was shocked as my blood pressure is always normal, I questioned it & was told they have called an ambulance for people before now with that reading! I was so panicked & stressed I immediately went to my GP & got an emergency appointment, when he took my blood pressure it was fine!!!! It was a little higher than normal as I was so anxious as thought something was seriously wrong with me! He said I should not of been made to worry like that & that she clearly needs more training on how to conduct herself with patients. I was basically made to worry for no reason at all. Maybe they have a faulty monitor or something? Either way I'm fuming that I was made to worry in that way for about 4hrs whilst waiting for my emergency appointment & then clearly wasting my GPS time. I will never use that pharmacy ever again & reading all the other 1* reviews it seems to be a very common issue where people are unhappy with them for one reason or another! Awful Awful pharmacy, AVOID AT ALL COSTS!

30 January 2025
Unprompted review
Rated 1 out of 5 stars

I would rate this as zero stars but the…

I would rate this as zero stars but the option is not available. I have visited jhoots pharmacy on Pershore Road, Selly Park on three occasions and the pharmacist has always been extremely rude, condescending and unhelpful. The last two times I have visited I have had to ask for my prescription because of her attitude and taken my business elsewhere. I will not be going there again.!!!

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Jhoots Newbridge pharmacy appalling…

Jhoots Newbridge pharmacy appalling service, rude member of staff and not professional in the least. This was up until couple of weeks ago when Lisa joined, I have seen a massive difference and she actually goes out if her way so therefore I have decided to stay and collect my repeats from there

24 January 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely disgraceful company

Absolutely disgraceful company, treat there staff like dirt , don’t pay wages correctly , or on time , don’t pay the employee pension correctly, or take tax correctly,,, employees cannot talk to hR email only , disgusting company, avoid

16 January 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling service

Absolutely appalling service (BrockworthGloucester). Tried calling everyday for 5 days never answer the phone. Told me they cannot get hrt in stock and haven't for months yet I got some last month from them.cannot get my sons adhd medication was told cannot get it any more.they had my prescription for nearly 2 weeks. I questioned why they lying and staff became rude . They are always rude. Empty shelves. Not using them anymore. Changed chemists.

16 January 2025
Unprompted review
Rated 1 out of 5 stars

Just moved my monthly prescription

Just moved my monthly prescription to another pharmacy from jhoots(hull),got sick of a.my medication isn’t ready come back tomorrow,b there is no pharmacist come back next week,c we can’t order all of your prescription or d,we are closed on weekends and between 1pm to 2 pm,a complete joke and need sorting out

3 January 2025
Unprompted review
Rated 1 out of 5 stars

Appalling service

Having recently taken over from Boots at a pharmacy I’ve used for 30 years. JHoots are a disaster.
Bare shelves and rude staff. Person apparently in charge complained about lack of staff and suggested peopl waiting should take their prescription and go to another pharmacy. Despite notice advertising lunch closure at 13.00 he ordered the door closing at 12.45 - turning people away.
I actually took his advice and now use a Boots pharmacy nearby. My wife has done the same!

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent pharmacist at Ventnor Jhoots.

Excellent pharmacist at Ventnor Jhoots.
Knowledgeable and caring. He is probably the best pharmacist I’ve met.

At the moment, we can see that he has no help, and is running the jhoots pharmacy on his own.

Please can you give him some assistance, we can’t afford to loose him

7 January 2025
Unprompted review
Rated 1 out of 5 stars

Waste of time.

JHOOTS in Lockleaze is such a waste of time. They rarely have what you need in this pharmacy, each time I’ve had a prescription they say they don’t have it in stock and I need to go elsewhere.

I won’t bother with this pharmacy again, I’ll save some time and go elsewhere to start with. The Lockleaze branch is like an empty shop with minimal products on the shelf behind the counter.

6 January 2025
Unprompted review
Rated 1 out of 5 stars

-100 stars

-100 stars

WOW!!!!!!

The last time I saw a bunch of clowns like this, was at the circus.

Dreadful service from a condascending pharmasist, who spoke over me, read out my prescription items in front of a shop full of people, and addressed me by my christian name, then admitted he had sent my precription request to the wrong doctors surgery, as he 'hadn't checked it'.

No phone calls answered, not returning calls as stated on the answering service. Just awful service.

I was told i needed to go and sort the problem out myself, which as a registered disabled person, isn't the easiest thing to do for me.

Just awful, don't use Ryde Isle of Wight, unless you need some additional stress in your life. Not able to give no stars, or I would have.

31 December 2024
Unprompted review
Rated 1 out of 5 stars

Poor Service, Never open, No Communication.

Multiple times I have left work early to get to them before their closing time, only to find they have closed early.

Latest issue, 2 days before Christmas my urgent prescription was delivered to them. I called at 2:50pm only to be informed the Pharmacist is leaving early today so I needed to get there in 5 minutes or it would be day after boxing day before it is ready - They close at 6pm apparently........

Poorly stocked, never have what you need.

Kingswood is ever growing and this Pharmacy is not fit for Purpose. If you need a prescription. DONT use Jhoots Kingswood.

23 December 2024
Unprompted review
Rated 2 out of 5 stars

3rd time closed to my collecting my…

3rd time closed to my collecting my Cancer medication...verging,surely, on
refusing me access to Prescribed medication and possibly endangering
me ?

Can it be that this branch attached to Surgery is relied on by thousands of Patients ?

Also suspicious in my mind of this being a financially viable business...hopefully to be proved wrong...by my attempt tomorrow Xmas eve to collect medication.

If continually denied access I will take Advice...fobbed off with being told to phone 111 following Surgery cannot be considered Care !

Maud

23 December 2024
Unprompted review
Rated 2 out of 5 stars

The Sheringham Pharmacy has now been…

The Sheringham Pharmacy has now been closed for three days and no indication as to when customers will be able to collect their pre ordered regular medication before Christmas.
They had begun to improve and staff very pleasant but this is appalling.

22 December 2024
Unprompted review
Rated 1 out of 5 stars

Why are they aloud to operate!

Never open when they say!! When I go to get my prescriptions they either sometimes haven’t got them or can’t get them, I’ve tried ringing them and the answer machine says they will ring me back but don’t! When it was Lloyds pharmacy they opened 7am-11pm and I never had any problems.

21 December 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look