re GU22 7RS Hillmount Woking. I recently learnt Clive Winton retired from managing the blocks of flats in Woking. This is a thousand pities because he always made sure to follow through any email I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Re Hilmount Woking. Giving 4 stars because there is always room for improvement. Our new Manager Emma-Jayne is being very pro-active with regards to improving the management of Hillmount. She dilig... See more
Company replied
JFM have been managing the Parr Court Estate for the last 4 months. Without hesitation I can state they are a vast improvement on the last company we used. Our JFM Property Manager is Jake Marshall... See more
Company replied
Adrian was fantastic—punctual, polite, and clearly knew what he was doing. He made what I thought would be a boring inspection surprisingly reassuring. Everything was explained in plain English, no ja... See more
Company replied
Company details
- Property Management Company
- Business Management Consultant
- Real Estate Agency
- Real Estate Agents
- Real Estate Developer
Written by the company
Striving for Perfection in the Most Fundamental Elements of Block Management | Highly Experienced & Qualified Managers
Contact info
Middlesex House , 130College Road , HA1 1BQ, Harrow, United Kingdom
- 02038657789
- info@jfm-management.co.uk
- jfm-management.co.uk
4.3
Excellent
260 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 26% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fire door check
Adrian was a very friendly and professional person, did the job quickly and efficiently. Would recommend!
23 February 2026
Unprompted review
Reply from JFM Block & Estate Management
Thank you, Kiya, for your feedback. We’re pleased to hear Adrian was friendly and professional, and that the fire door check was completed quickly and efficiently. We appreciate the recommendation and will be sure to pass your comments on.
Arrived on time as expected
Arrived on time as expected. And the checks were explained and done proficiently.
19 February 2026
Unprompted review
Reply from JFM Block & Estate Management
Thank you for your feedback. We’re pleased to hear the visit was on time and that the checks were explained clearly and completed efficiently. We appreciate you taking the time to share your experience.
Positive experience with Adrian
Adrian was very friendly and accommodating. He returned to my flat within a few minutes after I missed the appointment time and was very pleasant during the visit.
6 February 2026
Unprompted review
Reply from JFM Block & Estate Management
Thank you, Caroline, for your feedback. We’re pleased to hear that Adrian was friendly, accommodating, and able to return promptly after the missed appointment. We appreciate you taking the time to share your positive experience.
Excellent service
We took JFM on 4 months ago and are happy with the decision. Jake, our Property Manager is excellent.
4 February 2026
Unprompted review
Reply from JFM Block & Estate Management
Thank you, Rufus, for your positive feedback. We’re delighted to hear you’ve been happy with your decision to appoint JFM, and that Jake has been providing excellent support as your Property Manager. We really appreciate you taking the time to share your experience.
JFM / Parr Court
JFM have been managing the Parr Court Estate for the last 4 months. Without hesitation I can state they are a vast improvement on the last company we used. Our JFM Property Manager is Jake Marshall and he has been a godsend. Jake is 100% committed to getting the job done, and to getting it done right. He is proactive and diligent and I am very impressed with his work thus far. Appointing JFM/Jake Marshall to manage our estate was a wise decision.
3 February 2026
Unprompted review
Reply from JFM Block & Estate Management
Thank you, Susan, for taking the time to share such detailed feedback. We’re truly delighted to hear that JFM has been a significant improvement for Parr Court and that Jake has made such a positive impact in the first few months.
Jake’s commitment, proactive approach, and diligence are exactly what we aim to deliver, and we’re pleased this has been reflected in your experience. We’ll make sure your kind comments are shared with Jake and the wider team. Thank you again for your support and trust in JFM.
Is very helpful and understanding what…
Is very helpful and understanding what is needed very good customer service
29 January 2026
Unprompted review
Reply from JFM Block & Estate Management
Thank you, Michel, for your feedback. We’re pleased to hear you found our service helpful and that your needs were well understood. We appreciate you taking the time to share this.
Exvellent, efficient & Professional!
It’s always a pleasure to deal with Humaira. Excellent efficient service and the comfort of knowing that there is a professional to talk to!
27 January 2026
Unprompted review
Reply from JFM Block & Estate Management
Thank you, J M MacLennan, for your feedback. We’re pleased to hear that Humaira consistently provides excellent, efficient and professional service, and that you feel supported when speaking with her.
We’ll be sure to share your kind comments with Humaira.
Reply from JFM Block & Estate Management
Thank you, Iona, for your feedback. We’re pleased to hear you received great service from Adrian, and we’ll be sure to pass your comments on to him.
Thank you, Desere for excellence!
Thank you, Desere, for always being so helpful and kind, and for providing all the information required and for always responding so swiftly. It’s always a pleasure liaising with you. Much appreciated! You’re an asset to JFM :-) Best regards
20 January 2026
Unprompted review
Reply from JFM Block & Estate Management
Thank you for your feedback. We’re pleased to hear that Desere has been helpful, responsive, and thorough in providing the information required.
We will ensure your comments are shared with her, and we appreciate you taking the time to acknowledge her service.
I would like to say thank you very much…
I would like to say thank you very much and sorting out my management pack so quickly and very efficiently you kept to your word thank you so much.
21 January 2026
Unprompted review
Reply from JFM Block & Estate Management
Thank you, Askin, for your kind feedback. We’re pleased to hear you received your management pack quickly and efficiently, and that we were able to meet the timeframe promised.
Leasehold matters
I have lived where I live for the past three years and in that period Nathaniel has been a great help. He has grown into his role over that period and his experience goes beyond just practicalities and extends to knowledge of various broad leasehold matters.
8 January 2026
Unprompted review
Reply from JFM Block & Estate Management
Thank you for your feedback. We’re really pleased to hear you’ve enjoyed living in your home over the past three years, and that Nathaniel has been such a great support throughout. He’s worked hard to develop in his role, and we’re glad his help both on day-to-day practicalities and wider leasehold matters has made a positive difference. If there’s ever anything else we can assist with, please don’t hesitate to get in touch.
A Heartfelt Thank You for creating Joyful Christmas Memories for Wandsworth Deaf Children
For the past two years, JFM Management has gone above and beyond by organising a collection to deliver Christmas presents to the children in Wandsworth Primary Deaf & Hearing support Centre.
Karim’s and Jamesie’s kindness and effort, which are at the heart of this initiative, have made such a meaningful difference to our pupils — the children were absolutely delighted.
As Teachers of the Deaf, we felt incredibly lucky to have been chosen and truly touched that JFM Management wanted to give something back to local communities in Wandsworth in such a thoughtful and inclusive way. It genuinely brought a lot of joy and excitement at a very special time of year.
Thank you to JFM Management and the Battersea Reach Residents for your generosity and for helping to create such wonderful Christmas memories for Wandsworth Deaf Children.
Sabrina
18 December 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you so much for this wonderful message and for taking the time to share such kind feedback.
We’re truly honoured to have been able to support the children at the Wandsworth Primary Deaf & Hearing Support Centre for the past two years. Karim and Jamesie will be especially touched to hear how much joy the gifts brought to the pupils - that’s exactly what this initiative is all about.
At JFM Management, giving back to our local communities in meaningful and inclusive ways is very important to us, and we’re grateful to the Battersea Reach Residents for their generosity and support in making this possible.
Thank you again for everything you do for the children and families. We’re delighted to have played a small part in creating such special Christmas memories, and we look forward to continuing this tradition.
Wandsworth Sensory Support would like…
Wandsworth Sensory Support would like to extend to Carlene, Karim and Jamesie for facilitating a generous donation of Christmas gifts for the Wandsworth children with hearing and vision needs who are supported by our team.
The fantastic gifts and care and attention given to wrapping them is much appreciated.
This has made a big difference for families in need and those who have received gifts have expressed enormous gratitude.
Thank you and Happy New Year!
Tim Meaden
Team Leader - Deaf and Hearing Support (Peripatetic Team)
18 December 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you so much, Tim, for your kind words.
We are truly grateful for the opportunity to support the Wandsworth children and families assisted by your team. It was a pleasure for Carlene, Karim and Jamesie to be involved, and we’re so happy to hear the gifts made a meaningful difference.
Wishing you and the team a wonderful New Year and thank you again for the important work you do.
Company Profit Prioritised Over Leaseholder Interests
I am very disappointed with my experience of this property management company.
As a leaseholder, I have found the overall approach to be lacking in transparency, with limited clarity around decision-making and key information. Communication has often been poor, with queries taking a long time to be addressed and responses frequently feeling dismissive rather than constructive.
I also feel that interactions are conducted in a way that suggests a sense of superiority over leaseholders, rather than a collaborative or service-oriented relationship. This has made it difficult to raise concerns openly or feel that my views are genuinely considered.
Most importantly, I do not feel that the company represents my best interests as a leaseholder. There appears to be little effort to balance the needs and concerns of residents with the company’s own position, which has resulted in a lack of trust.
I share this feedback in the hope that it will be taken constructively and lead to improvements in transparency, communication, and a more respectful and resident-focused approach.
22 December 2025
Unprompted review
JFM may have gone into liquidation!
JFM may have gone into liquidation so be careful before paying for a management pack or giving them any money for service charge etc. I am selling my property and they have not responded to any questions for 2 weeks. I phone every day but get nowhere and today their phones cut off after a long time on hold which is a new and worrying problem so they are uncontactable! I have several hundred thousand pounds at risk so am having sleepless nights
11 December 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve been unhappy with your experience, as this is not the level of service we aim to provide.
We would really appreciate the opportunity to understand your concerns in more detail and see how we can help resolve them. Please contact our Complaints Team at complaints@jfm-management.co.uk
with any relevant information, and a member of the team will be happy to assist.
Kind regards,
JFM Block & Estate Management
I am a resident in Battersea Reach
I am a resident in Battersea Reach. I’ve had nothing but issues with them. Extortionate service charge, Very poor management and servide. Would absolutely not recommend
10 December 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you for your feedback. We’re sorry to hear that your experience has been disappointing, as we always aim to provide a high standard of service.
We’d welcome the chance to look into this properly and understand your concerns. Please contact our Complaints Team at complaints@jfm-management.co.uk
, including any relevant details, so we can assist further.
Kind regards,
JFM Block & Estate Management
If negative number could be given
If negative number could be given, 1 - star is already too much for JFM! The worst ever management company I dealt with - messy and unjustified service charge budget rocketly rise, always threatening letters/emails to lease holders, late replies if not purposely avoid answering, bad solving any issues raised.
10 December 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you for sharing your comments. We’re sorry to hear that things haven’t gone as expected and understand how frustrating this can be.
We’d really like the opportunity to discuss this further and see how we can help. Please contact our Complaints Team at complaints@jfm-management.co.uk with some more details.
Kind regards,
JFM Block & Estate Management
Adrian was very polite and diligent
Door inspection, Adrian was very polite and diligent
5 December 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you, Rosie, for your kind review! We're pleased to hear that Adrian was polite and diligent during your door inspection. We appreciate you taking the time to share your feedback.
Reply from JFM Block & Estate Management
Thank you, Aline, for your review! We're glad to hear the service was good - Adrian does like to keep those door inspections smooth and drama-free. We appreciate you taking the time to share your feedback!
Declining
Talked a good talk and started out well, but the service is declining and they no longer appear interested in engaging with leaseholders. Need a change of approach if they wish to improve their rating. In particular, they need to act in the way promised when they were selected. Some staff need moving on.
3 December 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you Simon, for taking the time to share your feedback. We’re sorry to hear that your recent experience has not met expectations, and we appreciate you bringing these concerns to our attention.
We take engagement with leaseholders very seriously, and your comments highlight areas where we clearly need to improve. We would welcome the opportunity to look into the issues you’ve raised in more detail and understand what has caused the decline you’ve experienced.
If you’re happy to do so, please contact us directly so we can review your concerns thoroughly and work towards a resolution. Your feedback is important to us, and we are committed to ensuring our service meets the standards we aim for.
Thank you again for sharing your perspective.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.