JF Automotive Kent Reviews 

1,080
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and incredibly knowledgeable staff who make the booking process completely seamless and provide truly exceptional service from start to finish. Many people highlight the high quality of the automotive work, noting significant improvements in vehicle performance, smoother gear changes, and overall much better driving experiences. However, some reviewers were not happy with unexpected scheduling delays, extended waiting times at the busy workshop, and communication issues regarding appointments. A few other people also felt that certain specialized tuning results were somewhat disappointing, sluggish, or required unexpected return visits for adjustments.

What people talk about most

Service

People report overwhelmingly positive experiences with the professional service provided. Customers highlight... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as polite, welcoming,... See more

Product

Consumers find product to be positive, highlighting significant improvements in vehicle performance and... See more

Quality

Customers report great satisfaction regarding the overall quality of work and performance enhancements.... See more

Booking process

Clients share positive opinions on booking_process, describing the procedure as simple, prompt, and seamless.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Heard good things about JF especially their mapping side so decided to get my 3 series diesel down to them for an EGR delete and coding out.. They supplied and fitted a Darkside Developments EGR delet... See more

Company replied

Rated 5 out of 5 stars

I recently had my Audi B8.5 - 1.8TFSI Avant stage 1 tuned by JF Automotive , the process of booking was very easy and the staff were extremely helpful with recommending the correct tune Tuning took... See more

Rated 5 out of 5 stars

I have a Shogun that has an air conditioner problem. Several garages nearer me have been unhelpful and dismissive, telling me what they think the problem is and how to solve it but unable or unwilling... See more

Rated 5 out of 5 stars

Great customer service, recently brought my Skoda fabia here and when faced with an issue they didn’t hesitate to call me and let me know my options with going ahead with the ecu remap. Technician a... See more


Company details

  1. Auto Tune Up Service
  2. Auto Machine Shop
  3. Auto Repair Shop
  4. Car Accessories Store
  5. Car Repair and Maintenance
  6. Tuning Automobile

Written by the company

JF Automotive has become one of Europe's leading engine & gearbox software development companies. Delivering software to its own internal dealer network and to the public. Purpose built research and development centre including dyno facilities backed by the great JFA Team.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.8

All reviews

(1,080)

175 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service and perfect tune

Fantastic service and perfect tune. Would highly recommend.

11 June 2026
Unprompted review
JF Automotive Kent logo

Reply from JF Automotive Kent

Thanks Lewis - pleased the tune came out spot on. Enjoy it.

Best Regards, John Ford - Director

Rated 1 out of 5 stars

This company claims to be knowledgeable…

This company claims to be knowledgeable about f type jags. I took f type for remap, they removed it a few days later as car was un drivable in sport mode, the pops and bangs was wiped out. Owen claimed he might of used the machine 10,000 times but unfortunately he might of got it wrong this time with wrong files !!!!! I was promised a full refund but I’ve had to do charge back on C/C to recover money paid. IMO unreliable and dishonest. Never again will I visit this place!!!!

29 May 2026
Unprompted review
JF Automotive Kent logo

Reply from JF Automotive Kent

Hi Rob,

We are sorry you feel this way, but we do need to clarify a few points as this does not fairly reflect the full situation.

Your vehicle came to us already modified/tuned elsewhere and already had an engine management fault relating to the vehicle speed signal before we carried out any work. This fault remained present with the previous software, with our calibration, and even when the vehicle was written back to stock.

JF Automotive has been tuning vehicles for over 15 years and we have tuned more than 45,000 vehicles. As shown by our reviews and long-standing reputation, we are always honest with customers and we take any issue seriously.

After further investigation, including trying a different tuning tool and stock file source, we were able to identify that the issue appeared to relate to the virtual stock file/software source previously used on the vehicle, rather than our calibration itself. Once the vehicle was written using an alternative tool/source, the fault was resolved.

This was an extremely rare and unfortunate situation, made much harder to diagnose because the vehicle arrived with the same fault already present and already had non-original software on it. We did continue investigating and ultimately found a solution.

We always try to explain things clearly and professionally, but unfortunately when we tried to discuss the findings with you in person, the conversation was ended and we were asked to leave it there.

We are disappointed to see the review, but we stand by the work carried out, the investigation completed, and the fact that we acted honestly throughout.

Regards - JF Automotive

Rated 5 out of 5 stars

I delt with lucy who was very friendly…

I delt with lucy who was very friendly and professional and helped me with all infomation i asked the staff there was vey friendly
Would use again and recommend them to others

28 May 2026
Unprompted review
JF Automotive Kent logo

Reply from JF Automotive Kent

Thanks Alan - I'll pass that on to Lucy, she'll be pleased. See you next time.

Best Regards, John Ford - Director

Rated 5 out of 5 stars

100% recommended

Very polite and helpful for booking and getting to the issue. Great service once dropped off. Car is back running as should be and has a nice new power pick up. 100% recommend to anyone looking for the service they offer

2 June 2026
Rated 5 out of 5 stars

Vauxhall Zafira 1.4t engine remap plus gearbox remap

Absolutely blown away by the work JF Automotive have done on my Vauxhall Zafira 1.4 Turbo.

I took the car in for a Stage 1 remap and gearbox mapping, and the transformation has been unbelievable. The car now pulls much harder throughout the rev range, throttle response is sharper, and the gearbox feels so much smoother and more responsive. It honestly feels like a completely different vehicle.

What impressed me most was the knowledge and professionalism from the team. They clearly know their stuff and took the time to explain everything before carrying out the work. You can tell they genuinely care about getting the best results for their customers.

I’ve had various cars worked on over the years, and I can honestly say this is one of the best mapping experiences I’ve had. The improvement in drivability is fantastic, and the car is now an absolute pleasure to drive every day.

I wouldn’t trust anyone else with my car now. Any future remapping or tuning work will be going straight to JF Automotive without hesitation.

Top-quality service, top-quality workmanship, and incredible results. Highly recommended to anyone looking to get the most out of their vehicle.

Thanks guys

Dean

27 May 2026
Unprompted review
Rated 5 out of 5 stars

I have a Shogun that has an air…

I have a Shogun that has an air conditioner problem. Several garages nearer me have been unhelpful and dismissive, telling me what they think the problem is and how to solve it but unable or unwilling to do so. I phoned JF Automotive, booked in for a diagnostic test for set fee. They told me exactly what is wrong (rear AC pipes leaking) and I am now waiting for an estimate from them to resolve the problem. All staff were friendly and helpful.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

It’s been a bit of a journey (3 years…

It’s been a bit of a journey (3 years to be exact) in 2023 I had a Quicksilver exhaust system a remap and a reduced top pulley fitted to my 5.0SC L405 Range Rover, last week I finally got around to getting it on the dyno, it’s smoothed out the already awesome power delivery I’m more than happy with the results staff are friendly and helpful

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Good place for tuning

Friendly staff, good service, although long if u plan to wait around they did fit me in earlier than I booked

21 May 2026
Unprompted review
Rated 5 out of 5 stars

2nd car I mapped with these guys

2nd car I mapped with these guys. First was a golf r and now an Audi A4 tfsi. The golf r became a menace after the map so this time I requested a linear OEM feeling map and they delivered, the car feels completely OEM just with slightly more power. Initially I wasn't sure but after driving it a few days I quite love it.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Remapped without issues

Remapped without issues. Quick and efficient service from friendly , well presented staff. Tidy workshop and competitive pricing makes it easy for me to recommend.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Amazing difference on my VW Touareg after having the Gearbox Mapping done, to compliment the engine Map i had done.
These guys are always efficient and know their stuff!.
Highly recommended!

11 May 2026
Unprompted review
Rated 4 out of 5 stars

Great service

Great service, resolved engine management light with minimal issues

11 May 2026
JF Automotive Kent logo

Reply from JF Automotive Kent

Hi Michael,
Thank you, pleased we got the engine management light sorted with minimal fuss. If you need anything else, 01622 321500 or sales@jfautomotive.co.uk.

Best Regards, John Ford - Director

Rated 5 out of 5 stars

Excellent customer service with…

Excellent customer service with friendly staff and they answered any questions I had prior to the car being worked on i would definitely recommend these to repair your car and will be using them again in the future

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company, very professional and a great service. Can’t believe how much of a difference it has made to my car getting the engine tuned feels like a different car

4 May 2026
Unprompted review
Rated 2 out of 5 stars

I really do hope that this review can…

I really do hope that this review can be reversed firstly the person i spoke to on the phone was very nice!
Sadly when I got to JF Automotive you don't really get much interaction with the tuners I believe my car was rushed i was in and out within 45mins I wasn't asked about anything to do with my fuel I wasn't asked if I've got up to date spark plugs wasn't asked anything to do with my air filter I fit standard or if it's K&N I did find this very disappointing as I've had a car before and I was asked these kind of questions.
The tune seems quite sluggish is the only way I can describe it and i have a noise which i didn't have before so going so far for this I'm not happy! If it wasn't for the person I spoke to initially on the phone I would have given one star.

5 May 2026
JF Automotive Kent logo

Reply from JF Automotive Kent

Hi Wayne, sorry you left unhappy.

Regardless of whether you use 95 or 99 octane, or whether the spark plugs have been changed, that won’t change how we carry out the remapping. We still take a fresh read of your ECU and we data log the vehicle with the tune on to make sure it’s running as it should.

If you feel it’s not as good as you hoped, please contact the office on 01622 321500 or email us back to sales@jfautomotive.co.uk so we can book you in for a free check and run through everything with you. (We have already emailed you)

Some days we’re shorter staffed and the tuners won’t have time to chat, but if you’d asked, one of our back office team would have certainly taken the time. That’s what we’re here for. Not all customers want to chat in depth and some want to know everything. Either way, we’re here to help.

Best Regards, John Ford - Director

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