Jetparks Reviews 

Wow, stay away from this outfit. I paid for late cover, still had to pay when leaving. Try to claim back and they want a receipt, no receipt given when exiting car park. Why pay for late cover if you have to pay on exit. They make life so hard to claim back, stay away in your droves use official parking only at an airport these people are cowboys and bank on the fact you don’t claim back as it’s to hard to do so.

No instructions on what to do when we arrived at the car park for Stansted airport, so we pressed the button for a ticket so we could access parking areas, later on an online chat we discovered we could now be charged twice for parking, have been told to hit the intercom when we return and give our booking ref so this doesn’t happen but am not holding my breath. Nobody to make enquiries with and the phone number given is for stansted airport!
The bus that stopped near us wouldn’t let us on said it was for drop offs despite the bus being empty, the driver told us to go to bust stop 22. So we did, two elderly people with luggage in he rain, and lo and behold the same bus drove up, the driver saying he could now take us to the airport.
Not a good start to our holiday will not book again.

Certainly didn’t realise we would be left hunting for a parking spot whilst under pressure to catch a flight, driving on what amounted to a car park covered in rubble. Almost wrote our suitcases off dragging them across the the bus stop. Can’t fault the courtesy bus service but the car park was atrocious. Only scoring it 1 because of the bus! Will never use again and definitely won’t recommend to anyone.

no problems booking in getting there i just followed instructions again no problems either way 5 stars Brilliant

I can't complain about the service from Ringway to the airport, but on my return, myself and other passengers were waiting over 45 minutes for a return bus. Eventually the driver of the Jetparks 1 bus realised how many times he'd driven passed us, showed some initiative and rescheduled his bus to take us to Ringway.
On route to Ringway, I didn't see one Ringway bus on its way to the airport, and there were no busses going round the carpark either. Many thanks to Jason the bus driver who stepped in and took myself and other waiting passengers back to Ringway.

Almost missed our flight! Buses are supposed to be every 15 minutes, we waited 40 minutes, couldn't fit on the first bus, second bus 5 minutes later same again but I managed to flag a 3rd bus down to say we're not all going to fit on and we'd been waiting 45 minutes. Unable to contact Jetparks by telephone at 4am. Such a stressful experience having to rush through the airport and had to run to the gate as it was the final call for our flight. I would NEVER use this car park again, nor would I recommend to my worst enemy. Dreadful service.

Badly signed entrance buses come when they like Rubish service

Arrived into Manchester airport on the red eye from the USA after little sleep and got on the wrong bus (JetParks Ringway not JetParks 3). When I realised I may have made a mistake and asked the driver if he was going to JetParks 3 he told me no but flagged down another employee in a van (John) and asked if he would drop me off there, which he very kindly did.
Much appreciated. A great team, very helpful. Many thanks

Dropped my school age son at Manchester T2 at 3am.
We used the free drop off point at jetpark 1 which allows 1 hour free parking within the terms and conditions .
We caught the free shuttle bus and the female driver was absolutely welcoming and helpful.
I dropped my son with his scout group leader and subsequently returned to my car with the same bus and female driver who was still helpful and cheerful.
Probably a 45 minute turnaround time but parked safely and stress free so I could ensure my son met his group leaders safely .
I would highly recommend this 👌

Landed at Manchester Terminal 1 today at 13.30. Long wait for a bus to turn up at bus stop 1 to take us to JetParks 3, in total it took 50 minutes from getting to the bus stop to getting back to our car. When the bus did turn up the driver got off and had a cigarette, and he wasn’t very helpful at all. By the time he had arrived the queue for the bus was that big that not all passengers could get in the bus and had to wait for the next one. During our wait a Drop and Go bus came to the next stop 3 times to collect passengers.

Avoid jetparks
Long wait for bus
Unhelpful driver on arrival on 22nd june (said "drop.off only" = tea break ?)
One bus stop on return/arrival for all car parks causing long delays
Total lack of organisation from Manchester airport

Absolute effing shambles.
Hands down the worst car park I have ever used.
I would rather walk in bare feet from Leeds in torrential rain at 3am then park here again.
In fact I would rather walk in bare feet from Leeds at 3am in the rain down the wrong side of the motorway - there is a better survival rate than getting on one the buses.
You will turn up, nobody will greet you. There will be nobody to direct you where to park or what to do.
The car park is just gravel and mud in some parts.
You will then wait for a bus that is supposed to turn up every 15minutes.
Don’t worry it won’t.
It will turn up after 30-45mins and then the driver will tell you it’s fully booked and you’ll have to wait for the next one.
You’ll then wait for the next one which will be another 30-45mins.
Don’t be disappointed, you’ll get the same treatment on the way back as well.
Massive car park. No buses. Long waits.
Caused a lot of arguments and altercations with others passengers as some understandably pushed on and jumped queues given the long waits.
Judging by the other reviews this is just a “normal experience” and not something jetparks have bothered to address.
So spend the extra money and honestly avoid at all costs.

Firstly 15 minute transfer claim. Not a claim they honour. Even at 4am, this was closer to an hour. Be very careful and allow plenty of extra time for transferring from the car park to the airport. That's the good bit too...

Coming home is an absolute disgrace. There are so many bus stops at each and every terminal. Booking confirmation simply says "Jet parks". They have jet parks 1, 2, 3 at least... so if your confirmation doesn't say how are you supposed to know?? So ask the driver and TWICE the driver said yes, get on this bus. And TWICE we were taken to the wrong car park. Each time the driver offered to take us back to the terminal as if that was supposed to be good enough.
It took almost 2.5 hours to get from the terminal to the second wrong car park before we abandoned the bus. Our family then had to carry 4 cases and bags a mile to the correct car park or spend another huge amount of time getting back to where we started. This after travelling 12 hours to get back to the UK. Absolutely shocking arrangement with drivers not having a clue or caring, just filling buses.
DO NOT USE OR AT LEAST ARRANGE A TAXI BETWEEN CAR PARK AND TERMINAL. I will never use this arrangement again. A disgrace to Manchester airport.

No excuse to be rude at 3 am. Used Jet Parks 3 regularly but never again.

The staff were very helpful. I could hear them whilst on the bus radioing each other to try and help a passenger who had gone to the wrong terminal.

However, the car park is chaotic . We drove round and round looking for a space, and were not the only ones. Several others stopped and asked if we had seen any spaces. Cars were squashed into a number of unmarked spaces, and I was left wondering whether the site was overbooked.

There were also no instructions where to board the bus. We could see buses at a distance on the site, but not where to catch them. Eventually someone pointed out a bus shelter in the distance.

List of issues to note;

1. I spent 1hr15mins waiting outside in the rain for a “15 minute” service
2. 3 buses went past me at the bus stop without stopping - no explanation
3. 18 of us eventually abandoned said bus stop and ran across a car park to a different bus stop in hopes of being allowed onto next bus
4. Next bus marked as “drop off only” arrived to which we asked when the next pick up would be as we’d already waited over an hour - driver said he didn’t know.
5. Driver said he was indeed drop off only but had been instructed to collect passengers from last bus stop only (where 18 of us had just abandoned to find other bus stops!)
5. After another waiting passenger intervened and pointed out I had been waiting over an hour and my gate was closing in 30 minutes i was reluctantly let onto this bus.
6. I had to very last minute book a fast track security ticket.
7. I had to ask other queuing passengers in front of me at both baggage drop off and security if they minded me going in front as my gate only had 15 minutes left open at this point.
8. I had to run the length of terminal 1 to make it in time for my flight boarding.
9. I only just made my flight as the last passenger to board.

All this after arriving 2hrs30mins prior to my flight.

The most stressful airport experience I have ever encountered!

Expensive at £14 per day for long stay. Bus stop sign says X bus stop for return.
Bus took 25 minutes to arrive not 15 as promised. Options for Long stay was LONG STAY or JETPARKS. When we arrived home signage says LONGSTAY and JETPARKS this way. A bus with LONGSTAY arrived and half of waiting passengers got on. JETPARK passengers waited thinking this was the wrong bus.
After 35 minutes another LONGSTAY bus arrived asked the driver and ha says this is for both. He couldn’t understand why everyone didn’t get on the first bus. Then he starts quoting numbers for bus stops. I asked him for bus stop X and he talks to me as though I’m stupid because it’s 25
It was 4am and he says numbers of the alphabet correspond to the letter. Sorry but if that was so then X is 24. Every time I used Jetparks before and waited for 40 minutes to get a bus from terminal to car.

Bus didn’t turn up for 45mins by the time we finally arrived at the airport it was an hour and a half later. To make matters worse two busses turned up at once.
Should’ve been here two hours before take off but ended up just making it
Do yourself a favour and pay extra and go somewhere else.

So pleased for the help we were given yesterday evening when we returned from holiday at Manchester airport & found our car battery was flat. The Jet Parks 3 bus driver immediately arranged for someone with a jump pack to help us & we were on our way in half an hour. Brilliant customer service!

Absolutely horrendous. They claim buses come every 15 mins more like every 45 mins then they are packed and take forever. Trust me pay that extra tenor and be closer to the airport. This will add on at least another hour both ways