The set arrived and looked nice. But when I put on the top, the side wasn't stitched. Looking at the top, I felt the workmanship was poor and was disappointed. The jacket and pants look and fit nicely... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The package arrived after about a week and a half and everything was packed neatly. No damaged corners, no loose threads, nothing to complain about really. The whole experience felt reliable.
Company replied
Ordered the trousers mostly for work, but I’ve ended up wearing them on casual days too. They don’t squeeze at the waist and the fabric falls nicely. I also liked that they didn’t come out wrinkled fr... See more
Company replied
The dress I ordered was stunning! I love it so much. Unfortunately it was a little too small and I am working with customer service to exchange for a bigger size. They are wonderful! They respond almo... See more
Company replied
Company details
Written by the company
At Jennifer & John Charleston, we believe clothing is more than fabric — it’s an extension of who you are. Every piece you wear tells a story, and our goal is to help you tell yours with authenticity, confidence, and ease. Founded on the idea that fashion should never feel forced, Jennifer & John Charleston curates collections that celebrate individuality and timeless beauty. From everyday staples to statement pieces, our clothing is designed to move with you — through city streets, quiet mornings, barefoot sunsets, and unforgettable evenings. We don’t chase fleeting trends; instead, we focus on creating garments that feel as good as they look, season after season.
Contact info
United States
- jenniferjohn-charleston.com
3.4
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What stood out most was how hassle free…
What stood out most was how hassle free everything felt. The tracking updates were clear and I never had to chase customer support for information.
29 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful review! We're delighted to hear that your shopping experience was smooth and hassle-free. It's great to know that the tracking updates kept you informed and that everything went seamlessly without needing to contact customer support. We truly appreciate your support and look forward to serving you again!
Kind regards,
The Jennifer-John Team
The shirt fabric feels better than I…
The shirt fabric feels better than I expected for the price point. Not overly thin and not heavy either. Just a solid everyday option.
25 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful review! We're delighted to hear that the shirt exceeded your expectations and that you were pleased with the quality of the fabric. It's great to know you found it to be comfortable, well-balanced, and a reliable everyday option. We truly appreciate your support and hope you continue to enjoy wearing it!
Kind regards,
The Jennifer-John Team
Classic Elegance at Affordable Prices
I found Jennifer and John when searching for an occasion dress on Google. Very nice selection of dresses - feminine,
elegant and classic styles at affordable prices. I am looking forward to wearing my special occasion Jennifer and John dress to an upcoming wedding.
6 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful review! We're delighted to hear that you found us while searching for the perfect occasion dress and that you enjoyed our selection of feminine, elegant, and classic styles. We hope your Jennifer & John Charleston dress makes you feel confident and beautiful at the upcoming wedding. We truly appreciate your support and wish you a wonderful time celebrating!
Kind regards,
The Jennifer-John Team
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your kind review! We're delighted to hear that placing your first order was quick and easy. We truly appreciate you choosing Jennifer-John Charleston, and we hope your order arrives soon and exceeds your expectations. Thank you for your support!
Kind regards,
The Jennifer-John Team
Easy to order but haven't recieved the…
Easy to order but haven't recieved the items yet so can't speak to the quality .
5 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you for your review! We're glad to hear that you found the ordering process easy and straightforward. We hope your order arrives soon, and we look forward to hearing what you think once you've had the chance to receive and enjoy your items. Thank you for choosing Jennifer-John Charleston!
Kind regards,
The Jennifer-John Team
5 stars for deception!
Takes 3 weeks to get product another three to return and you only have 30.days to return. Returns and shipments are to Asia. The dress that I received was not cut right, so after about 30 emails I have surrender to the fact that Jennifer and john Charleston has a fancy name and a fantastic web site, but they get 5 stars for deception, I fell for it, my loss, and I gave up and they will refund 15% or 8 dollars back. Let's see if they will do that? Live and learn.
6 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear about your experience and sincerely apologize for the frustration you've encountered. We understand how disappointing it is when a product does not meet your expectations and when the return process feels difficult. We appreciate you taking the time to share your feedback, and your comments will be taken seriously.
Please email us at info@jenniferjohn-charleston.com with your order number and reference your previous correspondence. Our team will review your case carefully and work toward a fair resolution.
Kind regards,
The Jennifer-John Team
Love your merchandise and I’m very…
Love your merchandise and I’m very excited to get my new purchase. And very easy to make payment.Barbara Green
4 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi Barbara,
Thank you so much for your wonderful review! We're thrilled to hear that you love our merchandise and are excited to receive your new purchase. It's also great to know that you found the payment process quick and easy. We truly appreciate your support and hope you love your order when it arrives!
Kind regards,
The Jennifer-John Team
Timeless Fashion
The quality and variety of clothing is exceptional and I like the concept of timeless fashion over current fads. They seem to be very helpful with any concerns and have a good return policy.
5 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful review! We're delighted to hear that you appreciate the quality and variety of our clothing, as well as our focus on timeless fashion that can be enjoyed for years to come. It's also great to know that our customer support has given you confidence should you ever need assistance. We truly appreciate your kind words and support, and we look forward to serving you again!
Kind regards,
The Jennifer-John Team
Product looks very cute.
Good information about the product. I couldn’t read any of the reviews, which I use to help figure out what size I should order. The product looks cute from the front but I would have liked to have seen what it looks like from the side and back.
5 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you for your valuable feedback! We're glad to hear that you found the product information helpful. We also appreciate your suggestions regarding the customer reviews and additional product photos. We understand how important reviews and multiple viewing angles are when choosing the right size and style, and we'll share your feedback with our team as we continue working to improve the shopping experience.
Thank you for your support, and we hope you love your purchase!
Kind regards,
The Jennifer-John Team
I thought I was scammed!!!
hi I ordered a pair of orthopedic mya gym shoes and when i received them they were defected. yes it took a while to get them. I emailed the company and sent pictures and they corrected the issue...I am very happy becuz i thought it was a scam. my shoes are very nice and comfortable.
1 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for taking the time to share your experience! We're sorry that the first pair of your orthopedic Mya gym shoes arrived with a defect, but we're delighted to hear that our customer service team was able to resolve the issue for you. It's wonderful to know you're now enjoying your new shoes and finding them comfortable. We truly appreciate your patience, your trust, and your kind words. Thank you for giving us the opportunity to make things right!
Kind regards,
The Jennifer-John Team
I finally found a blue sandal that…
I finally found a blue sandal that looks great and wares well. This company has a lot of different styles that would be a fit for everyone's taste. Great deals!
1 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful review! We're thrilled to hear that you finally found the perfect blue sandals and that you're happy with both their style and comfort. It's also great to know you enjoyed our wide selection and found styles that appeal to different tastes. We truly appreciate your kind words and support, and we look forward to serving you again!
Kind regards,
The Jennifer-John Team
This is the WORST COMPANY
This is the WORST COMPANY, HOW DO I BEGIN. I NOTIFIED THEM THAT I NEEDED TO RETURN 3 ITEMS. THE WEBSITE STATES: FREE RETURNS. NO, ITS A SCAM. THE BUYER RECEIVES THE PACKAGE FROM FL. BUT YOU HAVE TO RETURN IT TO CHINA & THEM PAY A RESTOCKING FEE. I WILL NEVER ORDER ANY MERCH. FROM THEM. BEWARE, PRIOR TO RECEIVING YOUR PACKAGE, THE CO. WANTS YOU TO GIVE THEM A GOOD REVIEW. I DID NOT READ THE REVIEWS BEFORE ORDERING. PLEASE TELL YOUR FAMILY & FRIENDS- DON'T ORDER FROM THIS COMPANY- THEY ARE SCAMMERS.-BEWARE OF THEM!
4 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear about your experience and sincerely apologize for the frustration and disappointment you've described. We understand your concerns regarding the return process and appreciate you taking the time to share your feedback. Your comments are important to us, and we'd like the opportunity to review your case.
Please email us at info@jenniferjohn-charleston.com with your order number, and our team will carefully investigate your concerns and work toward a fair resolution.
Kind regards,
The Jennifer-John Team
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your kind review! We're delighted to hear that you found the ordering process simple and that our product photos were helpful. We truly appreciate your support and hope you enjoy your purchase when it arrives!
Kind regards,
The Jennifer-John Team
Very easy website and cute shoes
4 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your lovely review! We're delighted to hear that you found our website easy to use and enjoyed our selection of cute shoes. We truly appreciate your support and hope you love your new pair when they arrive!
Kind regards,
The Jennifer-John Team
Super easy and can’t wait for my shoes!
The order process was super easy and i can’t wait to get my new shoes.
3 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your kind review! We're delighted to hear that you found the ordering process super easy. We hope your new shoes arrive soon and that you love wearing them as much as we loved helping you choose them. We truly appreciate your support!
Kind regards,
The Jennifer-John Team
It’s took longer than expected
It’s took longer than expected. It is smaller than expected and the return is not an easy process. I like the style of the shoes but would not order again.
3 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear that your experience did not meet your expectations. We apologize for the longer delivery time, the sizing issue, and the difficulties you encountered with the return process. While we're glad to hear you liked the style of the shoes, we understand your disappointment and appreciate you taking the time to share your honest feedback.
Please email us at info@jenniferjohn-charleston.com with your order number, and our team will be happy to review your case and work toward a fair resolution.
Kind regards,
The Jennifer-John Team
SCAM / REPORT
Not an “Easy return” as promised on the website. The problem with the items sent were not just sizing issues, I was extremely disappointed with the quality of the items and they did not seem to be the same clothes I saw on the website, similar but the website the fabrics seemed much nicer than the cheap threads that arrived. I wanted to keep my response simple and kept that out of initial answer for more details as to why I was returning. Shoes are not the “orthopedic” sandals I thought I was getting, they are cheaply made plastic soles with no arch support what so ever.
I had no idea I was dealing with a direct warehouse in China situation. Everything on the website indicated this was a US based company, with not only name indicating a US city as the location of the boutique but the address is US and the website specifies shipping US only. So I was very surprised and disappointed to see that the return instructions are direct to China. I feel that the website was designed to showcase a brand, a boutique, a business that does not exist.
When I went to the post office to return my items to the address you provided I was quoted $77 for shipping.
So, this business presents as a US based business that offers high quality beautiful clothing, and sends garments that would not meet the standard and probably cost pennies to produce. When the customer tries to return items, they are faced with not only a 15% restocking fee (laughable because there are no tags) but a shipping price that is more than half of what the purchase was. So I either keep or donate garbage for a $155 purchase or send everything back to cost me $100?
Based on these calculations I am also left with the concern that I will not receive the refund at all, I mean how can I trust anything from this company?
There were other suspicions immediately after I ordered, being prompted for reviews for further discounts before I even received my items- or to leave a positive review for a chance at a 100% refund? I realize this was all a ploy to solicit positive reviews in order to keep up the scam. I am not alone in this dreadful experience. This company promises freebees for positive reviews to squash the negative ones.
Furthermore, after investigation the shipping address provided in Ningbo Chinamy suspicions were confirmed.
This address is a known return center or warehouse linked to numerous online shopping scams and dropshipping storefronts. [1, 2]
What this address is associated with:
Bait-and-Switch Scams: The address appears as a return location for hundreds of fake "boutiques" and online stores often advertised on social media platforms like Instagram and Facebook. [1, 2, 3]
Deceptive Practices: These stores frequently use glossy, stolen photos to advertise high-quality or boutique items, but ship cheap, low-quality, or completely different products to buyers. [1, 2]
Return Hoops: When victims attempt to return the items, customer support will often provide this address in Ningbo, China. Returning the item usually requires paying high out-of-pocket shipping costs, and many victims report the company claims the package was never received, thus avoiding refunds.[1, 2, 3]
Consumers who have dealt with these storefronts consistently advise against sending items back and recommend disputing the charges directly with a credit card company or PayPal.
So I am now disputing the charges and requesting a US address to return items too.
2 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are truly sorry to hear about your experience and sincerely apologize that your order did not meet your expectations. We understand your frustration regarding the product quality, sizing, return process, and the concerns you've raised about your overall shopping experience. We appreciate you taking the time to provide such detailed feedback.
We would like the opportunity to review your case thoroughly. Please email us at info@jenniferjohn-charleston.com with your order number and reference your previous correspondence so our team can investigate your concerns and work toward a fair resolution. If you have already done so, we appreciate your patience while your case is being reviewed.
Kind regards,
The Jennifer-John Team
I responded to your response to my…
I responded to your response to my review with the order item numbers on June 26 but haven't heard anything from the email I sent. You asked me to send order numbers to your email address. LOL no response.
3 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear that you have not received a response after emailing us with your order information. We sincerely apologize for the delay and understand how frustrating this must be, especially after you followed our instructions.
Please resend your email to info@jenniferjohn-charleston.com with your order number and mention that you previously contacted us on June 26. Our team will prioritize reviewing your case and work toward a fair resolution as quickly as possible.
Kind regards,
The Jennifer-John Team
This company boasts alot of things on…
This company boasts alot of things on their website but it is all a rip off. Save your money and buy elsewhere. The clothing is nothing like the AI pictures, very cheaply made. The worst part is trying to return something. You have to return to China at your own expense. I did - the product got hung up in the system somehow and I am out $175 total (product plus shipping costs). Like I said, save your money and buy elsewhere.
26 March 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear that your experience did not meet your expectations. We sincerely apologize for the disappointment you've experienced with the product quality and the difficulties you encountered during the return process. We understand how frustrating this situation must be, and we truly appreciate you taking the time to share your feedback.
Please email us at info@jenniferjohn-charleston.com with your order number and any available return tracking information. Our team will carefully review your case and work toward a fair resolution.
Kind regards,
The Jennifer-John Team
Ordering my suit from Jennifer and John…
Ordering my suit from Jennifer and John Charleston was a knockout experience. I was in a bind for my wedding suit, and their easy to use site and affordable selection was exactly what I needed when I needed it. I will 100% be using this site for all my future clothing needs!
3 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your fantastic review! We're honored that you chose Jennifer & John Charleston for such an important occasion. It's wonderful to hear that our easy-to-use website, affordable selection, and smooth ordering experience helped you find the perfect suit for your wedding. Your kind words and future support mean the world to us. We wish you all the best on your special day and look forward to serving you again for many more occasions!
Kind regards,
The Jennifer-John Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.