The set arrived and looked nice. But when I put on the top, the side wasn't stitched. Looking at the top, I felt the workmanship was poor and was disappointed. The jacket and pants look and fit nicely... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The package arrived after about a week and a half and everything was packed neatly. No damaged corners, no loose threads, nothing to complain about really. The whole experience felt reliable.
Company replied
Ordered the trousers mostly for work, but I’ve ended up wearing them on casual days too. They don’t squeeze at the waist and the fabric falls nicely. I also liked that they didn’t come out wrinkled fr... See more
Company replied
The dress I ordered was stunning! I love it so much. Unfortunately it was a little too small and I am working with customer service to exchange for a bigger size. They are wonderful! They respond almo... See more
Company replied
Company details
Written by the company
At Jennifer & John Charleston, we believe clothing is more than fabric — it’s an extension of who you are. Every piece you wear tells a story, and our goal is to help you tell yours with authenticity, confidence, and ease. Founded on the idea that fashion should never feel forced, Jennifer & John Charleston curates collections that celebrate individuality and timeless beauty. From everyday staples to statement pieces, our clothing is designed to move with you — through city streets, quiet mornings, barefoot sunsets, and unforgettable evenings. We don’t chase fleeting trends; instead, we focus on creating garments that feel as good as they look, season after season.
Contact info
United States
- jenniferjohn-charleston.com
3.4
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got the floral cardigan because it…
I got the floral cardigan because it looked cute online, but it’s prettier in person. The print doesn’t look cheap and it layers well over plain outfits. I wore it to work and got asked where it was from. Packaging was simple but clean.
19 May 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful feedback. We’re delighted to hear that the floral cardigan exceeded your expectations and looked even prettier in person. It’s great to know that you’re happy with the quality of the print and that it pairs so well with your outfits.
We love hearing that you received compliments while wearing it at work! We’re also pleased that the packaging arrived in a simple and tidy condition.
Your support truly means a lot to us, and we really appreciate you taking the time to share your experience.
Kind regards,
The Jennifer-John Team
Buying products was easy and…
Buying products was easy and straightforward. Customer support was fast with their response and very helpful. I’ll buy again with you guys.
10 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful feedback. We’re delighted to hear that the purchasing process was easy and straightforward, and that our customer support team was able to assist you quickly and helpfully.
Knowing that you would choose to shop with us again means a great deal to us. We truly appreciate your support and thank you for taking the time to share your experience.
Kind regards,
The Jennifer-John Team
Smart design
Smart design, good quality, great price. I rely on their suiting for business.
10 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful feedback. We’re delighted to hear that you appreciate the smart design, quality, and value of our products. It’s especially rewarding to know that our suiting has become a reliable part of your business wardrobe.
Your support truly means a lot to us, and we sincerely appreciate you taking the time to share your experience.
Kind regards,
The Jennifer-John Team
Poor Quality
I ordered sandals advertised to provide orthopedic support. They were supposedly on sale for $45. The sandals look and feel like something for which I should have paid $15 at most, and the company is based in China.
4 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We’re truly sorry to hear that the sandals did not meet your expectations and understand your disappointment with the product quality and overall value.
We sincerely apologize that the item you received did not match the level of comfort and support you expected based on the product description. We understand how frustrating it can be when a purchase falls short of expectations, particularly when specific features are a key reason for buying.
Your feedback regarding product quality, value, and customer expectations is very important to us. We appreciate you taking the time to share your experience, and your comments will be shared with the relevant team for review.
Kind regards,
The Jennifer-John Team
The loafers felt lighter than expected
The loafers felt lighter than expected. I wore them out for most of the day and didn’t get that stiff new shoe feeling. They also look clean with both jeans and chinos. Pretty good purchase overall.
15 May 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful feedback. We’re delighted to hear that the loafers exceeded your expectations with their lightweight feel and all-day comfort. It’s especially great to know that you didn’t experience the typical stiffness of new shoes and that they pair well with both jeans and chinos.
We’re thrilled that they’ve been such a versatile and comfortable addition to your wardrobe. Thank you for taking the time to share your experience and for your support.
Kind regards,
The Jennifer-John Team
Excellent communication via email…
Excellent communication via email throughout the delivery process.
5 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your kind feedback. We’re delighted to hear that you appreciated the communication and updates provided throughout the delivery process. Keeping our customers informed every step of the way is very important to us, and it’s wonderful to know that this contributed to a positive experience.
We truly appreciate your support and thank you for taking the time to share your experience.
Kind regards,
The Jennifer-John Team
This was one of those random orders…
This was one of those random orders that actually worked out. The fit is relaxed but still looks neat. I’ve worn it with jeans and also with trousers, and both looked fine. No drama with shipping either..
19 May 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful feedback. We’re delighted to hear that your order worked out well and that you’re enjoying the relaxed yet neat fit. It’s great to know the piece is versatile enough to style with both jeans and trousers, and that your shipping experience was smooth as well.
Your support truly means a lot to us, and we really appreciate you taking the time to share your experience.
Kind regards,
The Jennifer-John Team
Great shopping!
Great styles with orthopedic selections at more than reasonable prices!
9 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful feedback. We’re delighted to hear that you’re happy with our styles and orthopedic selections, and that you find the pricing reasonable. Your support truly means a lot to us.
We really appreciate you taking the time to share your experience.
Kind regards,
The Jennifer-John Team
My experience was perfect
My experience was perfect. Easy and priceless. Beautiful experience.
9 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful feedback. We’re delighted to hear that your experience was perfect and that you found the process easy and enjoyable. Knowing that you had such a beautiful experience means a great deal to us.
Your support truly means a lot, and we sincerely appreciate you taking the time to share your kind words.
Kind regards,
The Jennifer-John Team
I liked that the fabric felt light but…
I liked that the fabric felt light but still had some structure. It didn’t lose shape after wearing it twice.
26 May 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your kind feedback. We’re delighted to hear that you were pleased with the fabric and that it offered a nice balance of being lightweight while still maintaining its structure. It’s especially great to know that the garment held its shape well after multiple wears.
Your support truly means a lot to us, and we really appreciate you taking the time to share your experience.
Kind regards,
The Jennifer-John Team
Worst clothing I have ever ordered
Worst clothing I have ever ordered. It’s taken months and months and I still haven’t received two orders and I don’t want them. I wish I read the reviews they look nothing like the pictures. This company is awful they say 12 to 13 business days that’s a lie. The clothes are disgusting they fit horrible they’re made out of cheap material. You are better off going thrift shopping save your money I wasted $500 the worst thing I’ve ever done it’s horrible !
8 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We’re truly sorry to hear about your experience and understand how frustrated and disappointed you must feel.
We sincerely apologize that your orders did not arrive within the expected timeframe and that the items you received did not meet your expectations in terms of appearance, fit, and quality. We understand how upsetting it is when a purchase falls so far short of what was anticipated, especially after a significant investment.
We also regret that you are still waiting on additional orders and that the overall experience has left you feeling dissatisfied. Your feedback regarding delivery times, product quality, sizing, and product representation is extremely important to us.
Thank you for taking the time to share your experience. Your comments will be shared with the relevant team for review as we continue working to improve our products and customer experience.
Kind regards,
The Jennifer-John Team
Quick turnaround time responding.
1 May 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your kind feedback. We’re delighted to hear that you were pleased with our quick response time. Providing prompt and helpful support is very important to us, and it’s wonderful to know that this contributed to a positive experience.
We truly appreciate your support and thank you for taking the time to share your experience.
Kind regards,
The Jennifer-John Team
I ordered the loafers without expecting…
I ordered the loafers without expecting much, but they’re genuinely easy to walk in. No rubbing, no weird stiffness, and they don’t look overly formal. Delivery took a little over a week but everything arrived fine. I’d probably get another pair.
22 May 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful feedback. We’re delighted to hear that the loafers exceeded your expectations and have been comfortable to wear. It’s great to know that they were easy to walk in, with no rubbing or stiffness, and that their style works well without feeling overly formal.
We appreciate your patience with the delivery time and are glad everything arrived safely. Hearing that you would consider purchasing another pair means a lot to us.
Thank you for taking the time to share your experience and for your support.
Kind regards,
The Jennifer-John Team
Very quick and efficient way of…
Very quick and efficient way of ordering quality products
5 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful feedback. We’re delighted to hear that you found the ordering process quick and efficient and that you’re pleased with the quality of our products.
Your support truly means a lot to us, and we really appreciate you taking the time to share your experience.
Kind regards,
The Jennifer-John Team
I found the cloths to be a classic…
I found the cloths to be a classic style and ordered for my wife.
9 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your kind feedback. We’re delighted to hear that you appreciated the classic style of our clothing and chose to order for your wife. We hope she loves the items as much as you enjoyed selecting them.
We truly appreciate your support and thank you for taking the time to share your experience.
Kind regards,
The Jennifer-John Team
Very easy to order and quick delivery
Very easy to order and quick delivery
8 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your kind feedback. We’re delighted to hear that you found the ordering process easy and that your delivery arrived quickly. Providing a smooth shopping experience from start to finish is very important to us.
We truly appreciate your support and thank you for taking the time to share your experience.
Kind regards,
The Jennifer-John Team
Extremely disappointing!
What I received in the mail was not what I ordered. The merchandise was very generic, very low quality, very oversized.
No tags, no packing slip, no way to return.
Very misleading, Jennifer and John masquerades itself as a US company.
EVERYTHING is made in China.
Extremely disappointed!
Teresa
Holly Ridge, NC
26 May 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi Teresa,
We’re truly sorry to hear about your experience and understand how disappointing and frustrating it must have been to receive merchandise that did not meet your expectations.
We sincerely apologize that the items you received differed from what you believed you had ordered and that you were dissatisfied with the quality, sizing, and presentation of the products. We also regret that the absence of return documentation added to your frustration.
We understand your concerns regarding product representation, quality, and the overall shopping experience. Your feedback is very important to us, and we appreciate you taking the time to share your experience.
Your comments will be shared with the relevant team for review as we continue working to improve our products and customer experience.
Kind regards,
The Jennifer-John Team
I couldn’t filter shoes by size
I couldn’t filter shoes by size. It made searching for the right pair difficult.
8 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear that you had difficulty finding the right pair of shoes due to the lack of a size filter.
We understand how important it is to be able to quickly narrow down options when shopping, and we appreciate you bringing this to our attention. Your feedback will be shared with the relevant team as we continue working to improve the website experience and make shopping more convenient for our customers.
Thank you again for your valuable input.
Kind regards,
The Jennifer-John Team
BEWARE shopping with this company…
BEWARE shopping with this company located in China! It’s deceiving because the name looks like the business is in Charleston in the US but that is not the case. I ordered 4 items including 2 pairs of sandals and what | thought was a linen pants and top set. I placed the order on 4/25/26 and I did not receive my package until 5/11/26. I did not like anything! The shoes looked very cheap, the linen fabric of the clothing turned out to be 100% polyester and NOT what was described on the website. Their returns/customer service can be reached ONLY by email so I sent a request on return instructions. I emailed requests several times for several days before getting a reply and return instructions on 6/1/26 and turns out their return center is in China and the buyer must pay the return postage! They also charge a 15% restocking fee so between paying for a package going to China and the restocking fee it’s really not worth sending back my order. I absolutely DO NOT recommend shopping at Jennifer & John Charleston!
25 April 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We’re truly sorry to hear about your experience and understand how disappointing and frustrating this situation has been for you.
We sincerely apologize that the products you received did not meet your expectations in terms of quality, materials, and overall appearance. We also regret that the delivery timeline, communication regarding returns, and the return process itself left you dissatisfied.
We understand your concerns regarding product descriptions, material composition, return shipping costs, and associated fees. We recognize how frustrating it can be when the available return options do not feel practical or economical.
Your feedback is very important to us, and we appreciate you taking the time to share the details of your experience. Your comments will be shared with the relevant team for review as we continue working to improve our products and customer experience.
Kind regards,
The Jennifer-John Team
Expecting my order any day now.
8 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you for your feedback. We’re excited to hear that your order should be arriving soon! We appreciate your patience and hope that your items meet your expectations when they arrive.
Thank you for choosing us, and we look forward to hearing about your experience with your purchase.
Kind regards,
The Jennifer-John Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.