Jellis CraigReviews 

5,031
TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

The literal worst rental agency I’ve ever had the misfortune to deal with and do not believe the realestate.com reviews go to product review for the real story. 3 trips to RDRV with these guys refusin... See more

Rated 1 out of 5 stars

I put a price in before auction they told me I was there first offer and a great offer, meant to tell me 11am next morning but said still negotiating until 1pm I waited and when they rang me they said... See more

Rated 1 out of 5 stars

Probably one of the worst property management teams (Northcote) I've ever had to deal with. We've been without air conditioning or heating in our house for over a month now due to the mismanagement an... See more

Company replied

Rated 5 out of 5 stars

We are deeply touched by our recent experience with Andrew Panagopoulos We can't thank him enough for his incredible help. He brought us good fortune on Saturday the 23rd of August 2025, and we... See more

Company details

  1. Real Estate Agency
  2. Real Estate Agents
  3. Real Estate Appraiser

About Jellis Craig

Information provided by various external sources

Established in 1991, the Jellis Craig network is a business based on ethics, integrity and personal service. With a commitment to progressive thinking, Jellis Craig has continually evolved and grown to become one of Melbourne’s leading real estate groups. Jellis Craig’s network of strategically located offices are positioned across Melbourne’s most sought-after suburbs and reach into local, interstate and international markets. Click here for a property appraisal

Contact info

2.3

Poor

TrustScore 2.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.3

All reviews

(5,031)

19 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Would not recommend Julian

We bought a property from Julian Campagna, and from start to finish it was an unpleasant experience. From my first meeting him, he didn’t even have the decency to turn around when introduced. His unprofessional and casual behaviour was memorable. For example: Settlement day, exciting day, when we collected the keys from him in his track pants, I asked what the key fob was for, he then tapped his AirPods to pause whatever he was listening to and asked me to repeat the question because he didn’t hear it. It’s very easy to be a bad salesman in a sellers market, it was clear at every interaction that Julian knew he did not have to work for his commission. And it is due to our experience with Julian, that we chose a different real estate agent to manage our investment property, despite being being informed that we would “be taken care of” if we went with Jellis Craig. I have explained our disappointing experience to the manager at Northcote, and advised him that this review would be posted. Would not recommend Julian.

12 December 2021
Rated 5 out of 5 stars

Claire Smith is amazing!

Claire Smith took over management of our rental property almost a year ago and we have never looked back. She leased our property in 5 days for the best price, and manages the property seamlessly. The tenants are excellent and Claire is always very responsive and attentive to any issues that are raised from either myself or the tenants. Our beach house is in the best hands! Thanks Claire.

24 November 2021
Unprompted review
Rated 1 out of 5 stars

My parents property was Auctioned on…

My parents property was Auctioned on Saturday and the end result was pathetic. Liam Carrington listed the property and was dealing with my former sister who was the executor of the Estate. The bidding was between two bidders and then out of the blue they take a bid from an alleged mentally unstable women whom they said was allegedly on drugs. She increased the bidding by $145,000 knocking out the two genuine bidders. When they spoke with her and asked her to come in to sign the Contract she did not have the 10% deposit and said she would pay it on Monday, however Liam and the other Jellis Craig agents said that she wanted someone at the Auction to lend her the deposit monies and that's when the penny dropped with Liam Carrington and the other Jellis Craig Agents. They went back to the last genuine bid and sold the property to them on a 120 day settlement when the property is vacant. I have requested an earlier settlement however Liam Carrington advised that the purchasers could not settle earlier. As we are paying their fees that should have advised my former sister better and not read out at the start of the Auction a 30/60/90/120 day settlement. Instead they should have said that settlement will be in 30- 60 days and negotiated after the Auction. I believe that they have cost me thousands of dollars by accepting that bid and should have started the Auction again. I only found out yesterday from my Lawyer that the property sold for $145000 less as it was advertised in the Auction Results. Liam Carrington has acted unprofessional towards me and should have advised me after the Auction on Saturday what had occurred. I would never recommend Liam Carrington or Jellis Craig Brunswick to anyone. There are much better Real Estate Agents in Brunswick. My former sister selected them which just shows what a poor decision that was.

4 November 2021
Unprompted review
Rated 1 out of 5 stars

Ashamed!

As his mother, Scafidi has worse grammar than that of a 5th grade child. In addition to this, his blatant racism. I am concerned and confused as to how he was even recruited in the first place. I will be cautious when seeking agents in future.

All the Australians who have never experienced racism can step down from their high horse please, trying to justify this man’s behaviour.

“Chinese products are indeed bad quality”
Well mate I hate to tell you this, but if buy something thats cheap and was imported at the lowest price, you should expect respectively from the quality. If you were willing to spend more on the product you can just as well expect higher quality. Please make usage of your brains, thank you.

14 October 2021
Unprompted review
Rated 1 out of 5 stars

Unfortunately we used jellis Craig 10 years ago…

We used jellis Craig 10 years ago exactly and found them not to be working in our interests ! They first wanted us to settle for an amount $200,000 less than we were hoping for , on auction day they were absolute bullies , the manager/auctioneer of the Ivanhoe branch at that time actually yelled and got quite abusive when we refused to sell to the bidder under a certain price . Luckily my husband is more determined than I am and we stood our ground on the day and refused to buckle ,we sold 45 minutes later over the $1,000,000 mark which is what we believed our house was worth . Had we sold when JC advised we would have $180,000 less .
Jellis Craig now in the news bullying an employee for supporting Australian products triggered my memory and I decided to write this review , better late than never . I will never use or recommend them again , clearly they prefer to kow tow to the overseas Chinese property investors and assist them in buying up Australian homes ahead of local home buyers . 😔😔

7 October 2021
Unprompted review
Rated 5 out of 5 stars

Matthew Scafidi is NOT a racist

Matthew Scafidi is NOT a racist. I have sold recently through Matthew @ Jellis Craig and will always support this man. Now that i know what Jellis Craig have done i will never use them again. What a shame as he is the best in the business

7 October 2021
Unprompted review
Rated 5 out of 5 stars

I have personally dealt with Matthew…

I have personally dealt with Matthew and he is definitely not a racist . I am a person of colour and can tell when some one is being racist. Asking if a product is made in China is not being a racist, it's merely being a discerning buyer. I also avoid products made in China if possible as they are of poor quality. Once again he and his team are the best in the business and this is some jilted competitor who is making a mountain of a mole hill.

6 October 2021
Unprompted review
Rated 1 out of 5 stars

Agree with the comment

Agree with the comment: the text he sent afterwards in response being asked to apologise is even worse than the original post. Get out of the area and get out of the industry!

6 October 2021
Unprompted review
Rated 1 out of 5 stars

Racist

Couldn’t believe it when I first saw it but turns out the director really made those racist comments.

5 October 2021
Unprompted review
Rated 1 out of 5 stars

I saw the racist comment posted by…

I saw the racist comment posted by Jellis Craig - Mitcham by some body call Matthew Scafidi, please correct me if I am wrong!
I am currently studying certificate II in security atm, and 1 of the things I learnt from the module was that Racial Discrimination is a CRIMINAL ACT.
Could someone please educate me whether this person of JELLIS CRAIG will face prosecution???

5 October 2021
Unprompted review
Rated 1 out of 5 stars

Doomed

Doomed
Where is Matthew Scafidi
Guess won’t see him anymore

5 October 2021
Unprompted review
Rated 1 out of 5 stars

Absolutely Poor Service

Absolutely disgusting
Rude , arrogant , negligent
They just not care about you at all if you not make these guys happy and show your great interest.

4 October 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look