Highly Recommended
I've recommend Flatemates.com.au to others. As I've used the service for many years. No issues creating rooms to offer flexible options.
Flatmates.com.au Reviews
5,397 • Excellent
4.5
I don't recommend
For one, i dont like the way the website is setup. I didn't find a new place to live. I dont recommend.
No reply seems the normal response
Messaged numerous people about their rooms to rent and very few had the decency to reply. Trying for 2 months and the few that do offer you an inspection or meet up never get back to you after the inspection. They all have too much choice with so many people looking for a room and hardly any rooms available. just basic good manners as to a yes or no would be good.
I have paid 4 weeks bond to John Chan
I have paid 4 weeks bond to John Chan, his property is at wattle st, Ultimo. He doesn't give me key and not allow me to move in as agreed time. He is a fraud
Reply from Flatmates.com.au
Hi Karo,
Thanks for leaving a review.
If you could please reach out to our team at support@flatmates.com.au with the full details we'll be happy to look into this for you.
Best regards,
Aaron - Flatmates Team
Thanks for leaving a review.
If you could please reach out to our team at support@flatmates.com.au with the full details we'll be happy to look into this for you.
Best regards,
Aaron - Flatmates Team
New search result page is a nightmare!
They just change the new search result page where only 1 is displayed at a time thus the picture takes up 1/2 of my screen. The old system is 1000x better where you could see a list of 3 at a time. It has made my searching a total nightmare and I can't use this site anymore. The person that made this insane change at FM, should be fired!
Reply from Flatmates.com.au
Hi Gary,
Thanks for your review.
Flatmates.com.au has introduced a new default search result called ‘Featured” which allows upgraded listings to be displayed first and will differentiate them from free members on our platform. We wanted to give upgraded members more value for their plan and to help them stand out on Flatmates.com.au.
Your screen may look different, as now upgraded members will appear as “premier listings” with enlarged listing tiles in search results on the first couple of pages, while free members will have their listings displayed slightly smaller and on later pages.
Users may filter or re-sort search results in which case listings that match that search query will rank first. Flatmates.com.au is always striving to improve and to ensure our marketplace remains the best place for share accommodation in Australia. We’re constantly listening to our members and asking for their input in such improvements. For a long time, our paid users have been asking for better value for their plans and we believe this strikes a balance between paid listings and free listings.
If you have more feedback, you're welcome to message us at support@flatmates.com.au.
All the best,
Flatmates team
Thanks for your review.
Flatmates.com.au has introduced a new default search result called ‘Featured” which allows upgraded listings to be displayed first and will differentiate them from free members on our platform. We wanted to give upgraded members more value for their plan and to help them stand out on Flatmates.com.au.
Your screen may look different, as now upgraded members will appear as “premier listings” with enlarged listing tiles in search results on the first couple of pages, while free members will have their listings displayed slightly smaller and on later pages.
Users may filter or re-sort search results in which case listings that match that search query will rank first. Flatmates.com.au is always striving to improve and to ensure our marketplace remains the best place for share accommodation in Australia. We’re constantly listening to our members and asking for their input in such improvements. For a long time, our paid users have been asking for better value for their plans and we believe this strikes a balance between paid listings and free listings.
If you have more feedback, you're welcome to message us at support@flatmates.com.au.
All the best,
Flatmates team
Share
I think good site!
Reply from Flatmates.com.au
Thanks so much!
Great customer service and always…
Great customer service and always responding to all my questions promptly.
Understanding clients enquiries and needs. I will Highly Recommend Flatemates.com.au and also the services you provide to property owners like myself. Keeping our information private , so we can find the suitable candidate to lease the room which gives us a piece of mind. I travel frequently due to work commitments away alot and my property is left alone so this is a great site to find a person to lease the room but realistically they have the entire home to themselves just my master bedroom is not available.
I have had such beautyful people so respectful , polite and looked after my house as if it was their own and I thank Flatmates Au for that!!!
Will be using your service again !!!
Thankyou
D ;)
Reply from Flatmates.com.au
Hi DS,
Thanks for the great review. We're so glad you enjoyed your time with us!
All the best,
Flatmates team
Thanks for the great review. We're so glad you enjoyed your time with us!
All the best,
Flatmates team
Flatemets.com.au Need take more control for SOMETHING YOU PAY FOR
Flatemets.com.au Need to make people more punctual on this dam website. 2nd time around its absolutely ridiculous and just like last time. No one responds OR they're away but their flatemates find someone. People need to have more responsibility on this site and Flatemates need to enforce it. Its common bloody courtesy. I hope there is not a 3rd time anytime soon.
Reply from Flatmates.com.au
HI Utareangara,
Thanks for your review. We're sorry you didn't enjoy your time with us and we can understand how frustrating it can be when members do not reply to messages. This is why we introduced our response rate which marks members out of 100%. The closer a member's rate to 100%, the more likely they are to reply.
We also deactivate accounts from our platform that have been inactivate for more than 7 days, so that members such as yourself, aren't messaging accounts with listings that have already been filled.
If you have any further feedback, please send it through to suport@flatmates.com.au
All the best,
Flatmates team
Thanks for your review. We're sorry you didn't enjoy your time with us and we can understand how frustrating it can be when members do not reply to messages. This is why we introduced our response rate which marks members out of 100%. The closer a member's rate to 100%, the more likely they are to reply.
We also deactivate accounts from our platform that have been inactivate for more than 7 days, so that members such as yourself, aren't messaging accounts with listings that have already been filled.
If you have any further feedback, please send it through to suport@flatmates.com.au
All the best,
Flatmates team
Only the latest review will count in the company's TrustScore
Highly Recommended
Claudia and all the staff in the Customer Service Team have always been super friendly and supportive. Great in depth advise that makes an overall easy to use experience both in finding a room as a Tenant and advertising as a Landlord. Highly recommended and a large pool of ads to work with to find the best match.
Reply from Flatmates.com.au
Thanks for the lovely review Daniella! We're so glad that you enjoyed your time with us.
All the best!
All the best!
Bad website
Bad website, kept crashing and I had to keep refilling details. After nearly an hour and half a dozen attempts, l gave up.
Reply from Flatmates.com.au
Hi Robert,
Thanks for getting in touch and we're sorry you're having trouble.
Have you tried using a different device or browser? We’d also recommend you try clearing your cache. The method will depend on your device and browser, so please Google search ‘how to clear cache in (browser)’ for instructions.
If you continue to experience difficulty with this issue, please let us know at support@flatmates.com.au
Kind regards,
Flatmates.com.au Team
Thanks for getting in touch and we're sorry you're having trouble.
Have you tried using a different device or browser? We’d also recommend you try clearing your cache. The method will depend on your device and browser, so please Google search ‘how to clear cache in (browser)’ for instructions.
If you continue to experience difficulty with this issue, please let us know at support@flatmates.com.au
Kind regards,
Flatmates.com.au Team
This platform is a joke
This platform is a joke. All the 4-5 star reviews are from Bob, Jane or someone%20 very interesting. Charge you to message people with no guarantee of a reply. When you message someone with a 100% response rate and they don’t reply their response rate stays at 100%. Filled with 3rd party ads. Hive property is a real estate renting to students they don’t own or live at the property. Female only option but no male only? Sexist? Compete scam
Reply from Flatmates.com.au
Hi Unit,
Thanks for taking the time to leave a review.
Flatmates.com.au is a free platform but we do have a number of paid upgrades members can choose from to help quicken up their search. On a free account you can contact any listing on the site that is Free to Message, you can also reply to all messages received. The majority of listings on our site are Free to Message, but there will be some Early Bird listings (free) that will require an upgrade to contact for the first 14 days.
The response rate is the percentage of conversations you have responded to over the past 30 days and new messages are given a grace period of 24hours before they are counted in your response rate. You can read more about that here https://flatmates.com.au/info/message-response-rate
We are a platform that caters to all so this means you will find some professional users on our site who run multiple share houses and use our platform to advertise their properties.
We have multiple filters on the site you can choose from regarding flatmate preferences. Properties can put filters on to only have "male" or "female" flatmates, "couples" or they can use the filter "anyone welcome."
Please feel free to reach out to us at support@flatmates.com.au if you'd like further information.
Flatmates.com.au Team
Thanks for taking the time to leave a review.
Flatmates.com.au is a free platform but we do have a number of paid upgrades members can choose from to help quicken up their search. On a free account you can contact any listing on the site that is Free to Message, you can also reply to all messages received. The majority of listings on our site are Free to Message, but there will be some Early Bird listings (free) that will require an upgrade to contact for the first 14 days.
The response rate is the percentage of conversations you have responded to over the past 30 days and new messages are given a grace period of 24hours before they are counted in your response rate. You can read more about that here https://flatmates.com.au/info/message-response-rate
We are a platform that caters to all so this means you will find some professional users on our site who run multiple share houses and use our platform to advertise their properties.
We have multiple filters on the site you can choose from regarding flatmate preferences. Properties can put filters on to only have "male" or "female" flatmates, "couples" or they can use the filter "anyone welcome."
Please feel free to reach out to us at support@flatmates.com.au if you'd like further information.
Flatmates.com.au Team
Just terrible I want to give it a half…
Just terrible I want to give it a half star don't waste your time or money.
Reply from Flatmates.com.au
Hi Sheridan,
Thanks for taking the time to leave a review and we're sorry you didn't enjoy your time with us.
We'd love to gather some more insight into your experience to see how we may better assist you in the future. Please feel free to reach out at support@flatmates.com.au.
All the best,
Flatmates.com.au Team
Thanks for taking the time to leave a review and we're sorry you didn't enjoy your time with us.
We'd love to gather some more insight into your experience to see how we may better assist you in the future. Please feel free to reach out at support@flatmates.com.au.
All the best,
Flatmates.com.au Team
You use to be able to update your ad…
You use to be able to update your ad and be able to go to the top of page 1 but not anymore. Even if you pay, your ad won't be on page 1 but near the last couple pages. I'm lucky to receive a couple messages within a week compare to in the past, I would receive more than a couple a day. I get 10x more messages on Gumtree and Flatmatefinder where I won't be using Flatmates ever again! The changes are a nightmare and makes Flatmates unusable for finding tenants. The people at Flatmates seriously don't care where this COVID-19 pandemic has been a nightmare for us landlords. These changes are PURE EVIL!!
Reply from Flatmates.com.au
Hi Steven,
Thanks for taking the time to leave a review.
The default search results page is "Featured", which is where paid listings will show above free listings. We recently updated our search algorithm to also include our standard plans as well as the previous Boost plan. Users can still filter or re-sort search results in which case listings that match that search query will rank first regardless of plan type.
Flatmates.com.au are always striving to improve and to ensure our marketplace remains the best place for share accommodation in Australia. We’re constantly listening to our members and asking for their input for such improvements. For a long time, our users have been asking for better value for their plans and we believe this strikes a balance between paid and free listings. We have a range of plans available to suit all budgets, which you can review on our upgrades page if you wish. If you can’t upgrade or do not wish to, we still offer our fantastic free service allowing you to list and reply to all enquiries.
We understand COVID-19 pandemic has been tough for listers, in 2020 we worked hard to support our members including: reducing plan prices, introducing the ability to pause plans, supporting video tours and making it simpler for those on the Full Plan to receive their guarantee.
We'd love to hear more from you about your experience and see how we may assist you with your search, please feel free to reach out to us support@flatmates.com.au.
Flatmates.com.au Team
Thanks for taking the time to leave a review.
The default search results page is "Featured", which is where paid listings will show above free listings. We recently updated our search algorithm to also include our standard plans as well as the previous Boost plan. Users can still filter or re-sort search results in which case listings that match that search query will rank first regardless of plan type.
Flatmates.com.au are always striving to improve and to ensure our marketplace remains the best place for share accommodation in Australia. We’re constantly listening to our members and asking for their input for such improvements. For a long time, our users have been asking for better value for their plans and we believe this strikes a balance between paid and free listings. We have a range of plans available to suit all budgets, which you can review on our upgrades page if you wish. If you can’t upgrade or do not wish to, we still offer our fantastic free service allowing you to list and reply to all enquiries.
We understand COVID-19 pandemic has been tough for listers, in 2020 we worked hard to support our members including: reducing plan prices, introducing the ability to pause plans, supporting video tours and making it simpler for those on the Full Plan to receive their guarantee.
We'd love to hear more from you about your experience and see how we may assist you with your search, please feel free to reach out to us support@flatmates.com.au.
Flatmates.com.au Team
I had no luck with this site that…
I had no luck with this site that chargers you when it's the landlord that should be charged. It's kind of pricey cause I'm a student. I had better luck on Gumtree.
Reply from Flatmates.com.au
Hi Gary,
Thanks for taking the time to leave a review.
Flatmates is a site that can be used for free, whether you're listing a property or looking for one.
Not everyone who uses our site are landlords, as many people are listing rooms in homes they're renting and need to share the cost. For this reason, we allow people to list for free and those who wish to pay to add certain benefits such as ranking and immediate contact can.
On a free account you can contact any listing on the site that is Free to Message, you can also reply to all messages received. The majority of listings on our site are Free to Message, but there will be some Early Bird listings (free) that will require an upgrade to contact for the first 14 days.
Please feel free to reach out to us if you'd like further information or for assistance with your search.
Flatmates.com.au Team
Thanks for taking the time to leave a review.
Flatmates is a site that can be used for free, whether you're listing a property or looking for one.
Not everyone who uses our site are landlords, as many people are listing rooms in homes they're renting and need to share the cost. For this reason, we allow people to list for free and those who wish to pay to add certain benefits such as ranking and immediate contact can.
On a free account you can contact any listing on the site that is Free to Message, you can also reply to all messages received. The majority of listings on our site are Free to Message, but there will be some Early Bird listings (free) that will require an upgrade to contact for the first 14 days.
Please feel free to reach out to us if you'd like further information or for assistance with your search.
Flatmates.com.au Team
Super frustrating interface, definitely not made for "Flatmates"
Pretty frustrating site. You can't save searches; you can't hide listings you've looked at previously. You can't filter for nearly enough things (this is an Australian site and you can't filter for Air Conditioning!). You can't really build a decent profile, you can't easily navigate their map design, and the design is bloated and takes up way too much screen space. FlatmateFinders is a way better design, but Flatmates.com has used their market position and money to market better and now has all the properties... and none of the useful interface. It's a damn shame I have to use this site as it's a huge pain in the rear.
Edit: Look at their reply- it's friendly enough boilerplate, but look at what it reveals. Flatmates.com thinks 'saving a search' means being able to enter the same search terms, but don't consider being able to favorite/hide places within a specific search criteria, or being able to add/edit filters within a search you've already conducted. Being able to filter for AC is a 'feature' that they need to send to their design team to consider - when it should be a *basic* search filter.
Honestly, the more I use this site the more garbage I find. Do they do ANY user testing at all?
Reply from Flatmates.com.au
Hi Will
Thanks for taking the time to leave a review, we're sorry you didn't enjoy the site.
You are able to save a search once you have actioned it. The Save Search button will appear at the top of the search results page you're viewing. We also show your three most recent searches under the search section (which sits under your saved search). You're also able to favourite places you like, which appear under your Shortlist. At this stage we don't have the ability to remove listings you don't like.
While we don't have a specific search filter for Air Conditioning yet, you can use the key word search under filters to find listings that include Air Conditioning. We've also sent your suggestion to have a specific filter to our design and product people.
With regards to our map design, we have a new one coming! Currently, the design is being rolled out incrementally through a beta and will feature a full page map that will make it easier to search. We hope this is live for everyone by the end of the month.
We'd love to hear any further feedback you have, please feel free to contact us support@flatmates.com.au.
All the best,
Flatmates.com.au Team
Thanks for taking the time to leave a review, we're sorry you didn't enjoy the site.
You are able to save a search once you have actioned it. The Save Search button will appear at the top of the search results page you're viewing. We also show your three most recent searches under the search section (which sits under your saved search). You're also able to favourite places you like, which appear under your Shortlist. At this stage we don't have the ability to remove listings you don't like.
While we don't have a specific search filter for Air Conditioning yet, you can use the key word search under filters to find listings that include Air Conditioning. We've also sent your suggestion to have a specific filter to our design and product people.
With regards to our map design, we have a new one coming! Currently, the design is being rolled out incrementally through a beta and will feature a full page map that will make it easier to search. We hope this is live for everyone by the end of the month.
We'd love to hear any further feedback you have, please feel free to contact us support@flatmates.com.au.
All the best,
Flatmates.com.au Team
Its a pretty hipster site designed for…
Its a pretty hipster site designed for the pretentious traveller
We love Your site and have met some…
We love Your site and have met some beautiful folk stating short and long term! Thank you
Reply from Flatmates.com.au
Thanks for the great review KJ! We're glad you love it.
I always have had a good experience…
I always have had a good experience with Flatmates.com, however, I wish for Early Bird there was a 10 days or a month free trial. But, apart from this, everything is very good.
Reply from Flatmates.com.au
Thanks for the feedback Sam!
no reply
no reply - no responses - paid the highest amount to market it. Waste of time and money