We cannot thank J Edwards Funeral Directors enough for the care and compassion they showed us when arranging my mum’s funeral. From the very beginning, Cara looked after my brother and me with... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I can’t fault anything about JEwards and Sons . They warm, friendly, polite and nothing was too much trouble for them . Right from the beginning meeting the lovely lady who talk me though the funeral... See more
Company replied
Cannot thank Cara and the funeral team on the day enough. They demonstrated kindness, care and compassion throughout the whole process, gifting me and my family our time to grieve, without the adde... See more
Company replied
Absolutely impecible service from start to finish. From the very first phone call, we were dealt with the utmost respect, sympathy & dignity while dealing with our requests. Due to events outsde... See more
Company replied
Company details
Written by the company
We promise to give you the best end of life care, support and experience with a compassionate and ethical approach. Whether you’re arranging a funeral now or planning for the future, we’ll give you the time, understanding and respect to ensure a fitting tribute. J Edwards Funeral Directors are based in Waterlooville and are available 24 hours a day, 7 days a week.
Contact info
13 St Georges Walk, PO7 7TU, Waterlooville, United Kingdom
- 02392 262194
- waterlooville@jedwardsfuneraldirectors.co.uk
- jedwardsfuneraldirectors.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
J Ewards arranged everything extremely…
J Ewards arranged everything extremely well and we have absolutely no complaints about anything they have done.
Our only negative is the CO-OP had an advertising sticker in the hearse which was very disappointing to see when they turned up Also who wants to give a review after the loss of a loved one! I’ve done it because I keep getting sent don’t forget to leave your review just to get them to stop.
I agree with everyone else Cara is outstanding and all the other staff were excellent on the day .

Reply from J Edwards & Son Funeral Directors
Cara was brilliant from start to…
Cara was brilliant from start to finish. Nothing was to much trouble for her. The day ran very smoothly with no problems at all and the rest of the staff on the day were great

Reply from J Edwards & Son Funeral Directors
The care and compassion at all times
The care and compassion provided was personal and very kind. Kept us informed throughout the process of arranging the funeral.

Reply from J Edwards & Son Funeral Directors
Excellent and professional services
Excellent and professional services.
Kind and understanding staff.
I would recommend this company in your time of need.

Reply from J Edwards & Son Funeral Directors
How caring and understanding this Company is at such a distressing time.
Cara is what made the difference at such a distressing time for myself and my family. She is so caring and thoughtful. Always welcoming and ready to assist in any way she could. Suggesting things that we had forgotten at such a traumatic time.
To us Cara is J. Edwards.

Reply from J Edwards & Son Funeral Directors
I wounded full send send offcan’t fault anything about JEwards…
I can’t fault anything about JEwards and Sons . They warm, friendly, polite and nothing was too much trouble for them . Right from the beginning meeting the lovely lady who talk me though the funeral so plesent and friendly . The funeral worked out Pat and all the funeral went so well . I would recommend this firm to anyone my husband could not have a better send off ❤️❤️❤️

Reply from J Edwards & Son Funeral Directors
The help compassion and professional
The help compassion and professionalism that I received throughout the very sad arrangements of my brothers funeral… a big thank you to Cara and her team …

Reply from J Edwards & Son Funeral Directors
Excellent and compassionate service
Cara the funeral coordinator was very easy to talk to and provided excellent service in arranging my Mum’s funeral service.
The staff on the day were very well presented and the attention to detail was superb.

Reply from J Edwards & Son Funeral Directors
Caring
Caring, attentive, considerate and sympathetic staff during a difficult and emotional time.
Expectations managed carefully and we were kept advised of progress throughout.
Options explained and time taken to discuss and review these.
Made an uncomfortable and unexpected event that much easier to deal with.

Reply from J Edwards & Son Funeral Directors
I recently lost a distant relative
I recently lost a distant relative, I live in Essex she lived in Hampshire I had to sort out everything by phone, I was pleased how everything was handled and in a sympathetic way. I was kept up to date with everything by phone mostly which I found being elderly was better for me.

Reply from J Edwards & Son Funeral Directors
Cara was so lovely and thoughtful with…
Cara was so lovely and thoughtful with everything that we needed and spoke about nothing was too much trouble at anytime

Reply from J Edwards & Son Funeral Directors
Great service
Cara Jenny and all the staff have Been amazing and made a dreadful time much more bearable. Providing a seemless and professional service but at a very personal level.

Reply from J Edwards & Son Funeral Directors
Wrong measurements
We had planned a burial at the Natural Burial Site first, to be followed immediately by a Thanksgiving/Memorial Service at the church. On arrival at the site it was discovered that the funeral directors had given the burial site incorrect measurements and the hole was too small for the coffin - 5 inches too short and 3 inches too narrow!! I consider this to be inexcusable, especially as the burial site had actually queried the measurements as they seemed a bit small! This meant that the family were unable to have a burial and we had to leave the coffin on the surface when we left for the church. The site were very upset, and began digging as soon as we left. They have assured us that my husband had a dignified burial. Our driver had also received incorrect instructions concerning the flower arrangements, but that was fairly insignificant when compared to the burial.

Reply from J Edwards & Son Funeral Directors
Thank you, Cara!
Can't thank Cara enough for her help throughout this tough time. Cara went above and beyond to make sure we had the best experience with J Edwards. Being so kind and compassionate at a sad time for my family really made a difference. She is a very kind lady. Thank you to everyone at J Edwards.
Cant recommend them enough.

Reply from J Edwards & Son Funeral Directors
Cara - just amazing!
Cannot thank Cara and the funeral team on the day enough. They demonstrated kindness, care and compassion throughout the whole process, gifting me and my family our time to grieve, without the added stress of arranging the funeral - Cara took all that away from us and provided us with the perfect send off we'd wanted for our Mum/Wife.
Would highly recommend Cara & J Edwards - you are a shining star! Thank you doesn't seem enough.

Reply from J Edwards & Son Funeral Directors
An extremely proffesional team
I was very impressed by the very professional manner in the way that every aspect of the funeral arrangements were conducted
This made a very sad and stressful time so much easier for his elderly almost housebound wife. I would like to have my thanks passed on all concerned for the way they expertly and sympathetically arranged the funeral.

Reply from J Edwards & Son Funeral Directors
Brilliant Service
Brilliant Service. Couldn't fault anything. Cara kept us up to date. Telephoning and checking we were happy with all the funeral arrangements and emailing appropriate paperwork etc.

Reply from J Edwards & Son Funeral Directors
Such a lovely considerate team
I recently had the unfortunate task of making arrangements for my beloved mother's funeral, and I cannot express enough gratitude and appreciation for the exceptional service provided by J Edwards & Son Funeral Directors during this difficult time. From the moment we walked through their doors, their compassionate and professional staff went above and beyond to ensure that every detail was handled with utmost care and respect.
First and foremost, I was struck by the warm and welcoming atmosphere of J Edwards. Despite the nature of their work, the staff exuded empathy, understanding, and a genuine desire to support Me, my brother and sister in our time of grief.
Cara was an absolute pillar of strength throughout the entire process. Her knowledge, expertise, were evident from our initial consultation. She patiently listened to our wishes, offering guidance and suggestions without ever imposing her own preferences. Her exceptional organizational skills ensured that everything ran smoothly, relieving us of unnecessary stress during an already emotionally charged period.
The funeral home itself was Well maintained, Clean and tidy
J Edwards attention to detail was remarkable. The presentation of my mother's remains was handled with great care and respect. Although i never expirienced it but my sister did. The embalming and preparation were carried out with the utmost professionalism, ensuring that my mother looked peaceful and as though she were merely asleep.
Throughout the entire process, Cara displayed a level of compassion and empathy that went above and beyond their professional duties. She was always available to answer our questions and address our concerns,
In conclusion, I cannot recommend J Edwards & Son Funeral Directors enough. Their unwavering dedication to providing exceptional funeral services, combined with their compassionate and empathetic staff, truly sets them apart. During one of the most challenging times in our lives, they provided solace, comfort, and professionalism beyond compare. I will forever be grateful to them for their care and support.

Reply from J Edwards & Son Funeral Directors
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







