JD Gyms - Rugby Reviews 266

TrustScore 3.5 out of 5

3.7

90 Newbold Road, CV21 2YX Rugby, England, GB


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Rated 4 out of 5 stars

Affordably priced with a large space and cardio section. Lack of gym instructor to give exercise advise/plan which we can book like othee gym. No stream/sauna facility. Only one back extension

Company replied

Rated 5 out of 5 stars

Only used the gym twice so far but each time I’ve never had to wait to use any equipment. The machines look well looked after but for one, (the pec fly) the seat could not be put in different posit... See more

Company replied

Rated 5 out of 5 stars

Very clean with lots of different weight sets. Definitely will recommend. Worth money! 🔥

Company replied

Rated 1 out of 5 stars

The gym itself is great, Trying to end a membership, horrific. They make you send a request via their website which they don’t bother replying until after your next payment and if you cancel that... See more

Company replied


Company details

  1. Gym

About JD Gyms - Rugby

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • 90 Newbold Road, CV21 2YX, Rugby, England, United Kingdom

  • 1788228089

3.7

Average

TrustScore 3.5 out of 5

266 reviews

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Rated 5 out of 5 stars

Very clean with lots of different…

Very clean with lots of different weight sets.
Definitely will recommend.
Worth money! 🔥

16 May 2026
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Reply from JD Gyms - Rugby

Hi - Thanks for taking the time to leave this review, we’re delighted to see your positive feedback!

It’s great to hear you’re enjoying the cleanliness of the gym and the range of equipment available – and even better that you feel it’s worth the money 🔥

Thanks again for the recommendation, and keep up the great work 💪

The JD Gyms Team 💚

Rated 4 out of 5 stars

Priced well but lacks Steam/Sauna and gym instructor

Affordably priced with a large space and cardio section. Lack of gym instructor to give exercise advise/plan which we can book like othee gym. No stream/sauna facility. Only one back extension

12 May 2026
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Reply from JD Gyms - Rugby

Hi – Thank you for taking the time to leave this review, we really appreciate your feedback!

It’s great to hear you’re enjoying the spacious layout, cardio area and affordable pricing 👍

We also value the points you’ve raised. Feedback around access to gym instructors and structured support has been noted, as we know this can be really important when working towards your goals. Details of personal trainers are available in the gym, and they’ll be happy to talk through plans and guidance with you directly 🙌

We also appreciate your comments regarding facilities and equipment variety – we’re always looking at ways to improve, so it’s helpful to hear what members would like to see.

Thanks again for your feedback!

The JD Gyms Team 💚

Rated 5 out of 5 stars

Fun class

First time to dance fit. Really enjoyed it. Good fun and great instructor

30 March 2026
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Reply from JD Gyms - Rugby

Hi - Thanks for the 5star review! It's great to hear you’re enjoying the classes at our Rugby gym. Keep up the great work👍
The JD Gyms Team 💚

Rated 1 out of 5 stars

I do not need to use my phone to get in…

I do not need to use my phone to get in and out of the GYM. It should be a pin as all GYMs.
The bathroom has no hanger to put my cloth on. The electricity went off in the bathroom while the shampoo was on my head.

28 March 2026
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Reply from JD Gyms - Rugby

Hello – Thanks for taking the time to leave this review. We’re sorry to hear about the frustrations you experienced. If you experience any issues with access while you’re in the gym, please let a member of the team know so they can assist. Thank you for sharing your feedback.
The JD Gyms Team 💚

Rated 1 out of 5 stars

JD Gyms Cancellation Process Makes No Sense

I honestly don’t understand how cancelling a membership can be this difficult in 2026.

Signing up? That was quick, simple, and straightforward. No issues at all.

Cancelling? Completely different story (Probably on purpose).

I went through the official JD Gyms cancellation process on their website, filled in the form properly, and provided all the details they asked for. Straightforward, right? That’s what you would expect.

A few days later, I receive an email asking me… for the exact same information again.

Not even different details. The same things I had already submitted.

What makes it worse is that the email subject already includes cancellation and my gym location. So clearly, they have my details (From the form). They were able to identify me enough to open a case and send me an email — but somehow not enough to process the cancellation?

So what was the point of the form?

It feels like unnecessary friction added to a process that should be simple. Signing up is easy, but cancelling feels intentionally painful.

At best, it’s inefficient. At worst, it feels like a deliberate attempt to slow things down.

Not a great experience at all.

31 March 2026
Unprompted review
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Reply from JD Gyms - Rugby

Hi - Thanks for taking the time to leave this review. We’re really sorry to hear about your experience. As our memberships are non‑contract, members are free to cancel at any time, so we never want the process to feel difficult or frustrating. Further to your feedback, we’re reviewing our processes to ensure clearer and faster support in situations like yours.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Perfect

Spacious, good lighting, plenty of machines, amazing environment, perfect.

26 March 2026
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Reply from JD Gyms - Rugby

Hello - It's great to hear you find our gym spacious and well-equipped, with a great environment. Thank you for the feedback!
The JD Gyms Team 💚

Rated 5 out of 5 stars

Can I ask if the gym is busy between…

Can I ask if the gym is busy between 4.00am and 6:00 am? I'm considering joining however I need that info before as I don't have much time to train. Thank you :)

28 March 2026
Unprompted review
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Reply from JD Gyms - Rugby

Hello - Our gyms are very popular and can become busy especially at peak times, but this does fluctuate at different times of the day and night.
The JD Gyms Team 💚

Rated 5 out of 5 stars

The gym only has one pec fly machine

The gym only has one pec fly machine. It needs at least one more.

20 February 2026
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Reply from JD Gyms - Rugby

Hello – Thank you for taking the time to leave a review. We appreciate your feedback regarding the equipment you’d like to see more of in the gym.
The JD Gyms Team 💚

Rated 1 out of 5 stars

The machines are worn out

The machines are worn out, for example, the padding on the bicep machine is completely collapsed, so it feels like your elbow is resting on bare metal.
The disabled changing room/shower area is dirty.
There isn’t a single hook or bench, so you have to put your stuff on the filthy floor.
There are no lockers for clothes, so after 10pm there’s nowhere to store our belongings and the changing room is locked at 10pm. Why???
The whole place is shit and overpriced. £10 would be a realistic price.

7 February 2026
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Reply from JD Gyms - Rugby

Hello - Thankyou for your feedback. We're sorry to hear that the equipment's condition did not meet expectations. If you do have any concerns about the equipment, please notify staff on site as soon as you can. Please know due to there being less staff on duty throughout the night, areas which are not covered by CCTV are closed for the safety of our members (i.e. the main changing rooms and saunas). We do however leave the accessible changing room open at all times, as well as there being lockers for you to use.
Hope this helps! The JD Gyms Team 💚

Rated 5 out of 5 stars

Only used the gym twice so far

Only used the gym twice so far but each time I’ve never had to wait to use any equipment.
The machines look well looked after but for one, (the pec fly) the seat could not be put in different positions owing to some defect. (Rugby JD).
Apart from that everything was fine, water on tap unlike everlast which I’d just left that doesn’t supply water.
Changing rooms and shower were In good order but the hooks that should be on the backs of the shower doors not one cubicle had one on despite there being evidence of there having been one attached, again Rugby JD.

3 February 2026
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Reply from JD Gyms - Rugby

Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐Our gym teams do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should become broken. If you do have any concerns about the equipment, please notify staff on site as soon as you can.
Thank you, The JD Gyms Team 💚

Rated 5 out of 5 stars

Great place

6 February 2026
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Reply from JD Gyms - Rugby

Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚

Rated 3 out of 5 stars

Hello,

Hello,
I had a problem renewing my membership. During my second visit to the gym, my QR code stopped working and I couldn’t enter the gym.
Could you please check my membership status and help resolve this issue?
Thank you.
Best regards,
Pawel

29 January 2026
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Reply from JD Gyms - Rugby

Hello – Thanks for the review. We’re really sorry that you were unable to gain access to the gym on this occasion. If you are ever struggling, there is a green button available near the entrance/exit which will alert a member of staff to come over and assist further.
Thanks, The JD Gyms Team 💚

Rated 2 out of 5 stars

Dirty benchs everywhere too much stinky…

Dirty benchs everywhere too much stinky in gym . Too dirty near smith machine stinky. benchs to dirty

24 January 2026
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Reply from JD Gyms - Rugby

Hello - Thanks for the review. We do have our cleaning team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed, please do feel free to let a member of the team know.
The JD Gyms Team 💚

Rated 4 out of 5 stars

I love the variety of classes and the…

I love the variety of classes and the equipment. I am enjoying using the gym. I gave 4 stars because the app can be glitchy when it comes to entry, and it needs an upgrade. Additionally, it would be nice to see the gym staff around without having to seek them out when help is needed. Once again, amazing Gym

18 January 2026
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Reply from JD Gyms - Rugby

Hello - We're happy you enjoy our classes and equipment! We appreciate your feedback regarding the app and staff availability.
The JD Gyms Team 💚

Rated 5 out of 5 stars

I love it, simply love it

I love it, simply love it
I can do what I planned and there is enough equipment for all.
I have what I need including Pull-up bars, Kettlebells and most important 4 heavy boxing bags

6 January 2026
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Reply from JD Gyms - Rugby

Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚

Rated 5 out of 5 stars

JD gym is unique in its own way as it…

JD gym is unique in its own way as it provides me access 24hrs. I love the atmosphere inside and the staff’s are always ready to help. The gym is accessible to everyone and anyone regardless your physical abilities . The equipments are fantastic and you will not be standing in line to use any. The place is absolutely clean and fresh all the time . I can go on and on but give it a shot and you will feel at home in JD.

27 December 2025
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Reply from JD Gyms - Rugby

Hi there - Thank you for taking the time to leave a review, we are really pleased to see it is 5 stars and see your positive comments!
Thanks, The JD Gyms Team 💚

Rated 3 out of 5 stars

Limited amount of classes

The machines are good but the gym is quite small. There aren't many classes during the day which is a real shame. More classes would be great!

I also tried to use the gym twice in a day and upon trying the second time it wouldn't let me in which was a shame

30 November 2025
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Reply from JD Gyms - Rugby

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚

Rated 5 out of 5 stars

The gym has everything I want

The gym has everything I want. The employees are very nice, and the facility is attractive, large, and neat.

17 November 2025
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Reply from JD Gyms - Rugby

Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚

Rated 2 out of 5 stars

The temperature in the gym early…

The temperature in the gym early morning is ridiculous, I attend at 6am and the weights are that cold you need to rub your hands to warm them up prior to the set! This morning I witnessed a lady on the treadmill in a north face puffer jacket….. can a review of the room temperature be done asap all I hear is in a morning is people complaining about the temp.

24 November 2025
Unprompted review
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Reply from JD Gyms - Rugby

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚

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