As someone nervous to join the gym after 2 years I feel right at home here; it has friendly staff, great class options and is beautiful gym with brand new equipment! The lighting makes it feel so priv... See more
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New equipment is exceptional. Especially the new back and leg equipment all round huge upgrade from the old equipment. Staff are amazing special mention to Liban, Paula, Luke for being amazing at thei... See more
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The gym would be great if it wasn't for the awful music I'm not in the 90's in Ibiza, I'm at a gym! I don't understand why the music is so awful & always so loud Even with headphones its a struggle to... See more
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No cleaning station or cloths/roll provided to keep the machines clean after use. A dispenser with wipes would atleast be something. Way too many cardio machines and only one of each strength machi... See more
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Company details
About JD Gyms - Leeds Kirkstall Road
Written by the company
Contact info
1 Kirkstall Road, LS4 2AZ, Leeds, Burley, United Kingdom
- 1138879839
3.3
Average
225 reviews
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Friendly staff and very helpful.
10 July 2024
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Top gym and great staff...
Joining was a dream the member of staff at Leeds Kirsktall (I forget his name!) but who helped me join with my staff discount on Saturday morning was exceptional, sorted me out immediately showed me round made me feel welcome, 10/10 from him.
Also the gym is big, good equipment and well looked after. Coming from a Pure Gym where members and PTs leave weights out and act like they own the place it's been a real levelling up.
Since joining the app QR code hasn't worked once which is annoying and gives me a little anxiety that if I arrive and there's no staff I won't be able to access the gyms I need to. No staff faults, just the app
29 June 2024
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
We are so pleased to hear you've had a good start to your membership.
We are sorry to hear about the QR code not working. Sometimes worth deleting the APP and re-downloading it. Failing that you can connect to the free JD Gyms WIFI and that should improve the experience for you.
Best wishes
The JD Gyms Team
First time at this gym
First time at this gym. Easy to sign up. Staff really helpful and manager assisted with staff membership. Lots of equipment and staff on hand to advise if needed.
18 June 2024
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thank you for taking the time to leave us a review - we absolutely love to hear this. Our team strive to make your experience with us the best it can be.
We hope you continue to enjoy your fitness journey with us ⭐
Best wishes
The JD Gyms Team
The gym centre need cleaning showers…
The gym centre need cleaning showers are not clean and inside the gym equipment needs cleaning too ..there are no tissue or pepper to clean them when start use them all member are used it Nedd some spray and antibacterial...etc
3 June 2024
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thanks for leaving us some feedback. With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on leedskirkstall@jdgyms.co.uk
Best wishes
The JD Gyms Team 💚
Toilet cleanliness
I would say 9/10 times when I use the gym toilet facilities, the seats are covered in urine along with the floor surrounding them. They either need to find the members who find it so hard to control their own flow of urine or make sure it’s cleaned often enough that this isn’t the case.
31 May 2024
Unprompted review
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on leedskirkstall@jdgyms.co.uk@jdgyms.co.uk
Best wishes
The JD Gyms Team
Disappointing
The gym is too crowded and I believe that it does not have the capacity to welcome so many people at the same time. On the other hand, compared to the past, I find the gym extremely dirty, especially the bathroom.
I would have loved if using a towel was obligatory and if it was not as cold as it is. If I want to take a shower after my gym session, I will probably end up ill as the temperature in the changing room is not pleasant.
16 May 2024
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Still loving the gym after 3 years
Still loving the gym after 3 years: nice staff, sometimes busy -sometimes not. Real mix of gender, race and ability.
Hating the new entry gates though! Feels like a prison -only two access points, and not suited to smaller build people.
21 May 2024
Unprompted review
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
I had an amazing experience from the…
I had an amazing experience from the first day by joining JD gyms.The gym is so full of energy and equipped with machines for both muscle hypotrophy and cardiovascular as well.so nice and sleek to enjoy the ambience.
12 May 2024
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
Sanitiser in the gym and hygiene in the men’s restroom
Sanitiser in the gym, the toilet has no house keeping reports. Barely you can breathe in the men’s toilet as it stinks and not maintained.
1 May 2024
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thanks for the review. The cleaning stations in our gyms have been removed. These were first introduced during the pandemic when Government restrictions required us to do so.
Since all restrictions were lifted some time ago, we have been gradually returning to our normal operations, with the cleaning stations being one of the last remaining measures. We have however, provided extra bottles of sanitiser around the gym and we do encourage our members to bring in their own towel to clean off the equipment after use.
Alongside this, we also have cleaners in the gym who frequently clean the equipment and work to ensure a high standard is maintained. If you do notice any equipment needs a wipe down, please let a member of staff know.
Best wishes
The JD Gyms Team 💚
Customer service is top class
Customer service is top class. All advisors I've spoke to have been great.
Jordan specifically, dealt with me twice, I've had a few issues with my membership which made me contemplate keeping my membership running however, he couldn't have done more for me and the way he's dealt with my issues has been a second to none. I'll definitely be keeping my membership running due to the this level of service!
2 May 2024
Unprompted review
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
We will be sure to pass on your great feedback!
Best Wishes
The JD Gyms Team 💚
Terrible customer service, I don’t recommend at all
I cancelled my membership by filling the request form on JD website and think I need to cancel the direct debit they went ahead charged me for another month. It’s really hard to speak to someone to resolve the issue because they never answer the phone.
Terrible customer service
31 March 2024
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thank you for leaving us a review.
We have a member services team that are able to help you with any membership query or issue you maybe experiencing.
Please can you send an email query through our website and someone from the member service team can look into this for you. https://www.jdgyms.co.uk/general-enquiries-form/
You can also speak to a member of staff within the gym next time you are there if you prefer.
Best wishes
The JD Gym Team 💚
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thank you for the fabulous review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪
Keep up the great work 💚
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thank you for the fabulous review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪
Keep up the great work 💚
The gym is overall really good
The gym is overall really good. However, the smith machine needs to be fixed sometimes waiting 20/25 mins for the only smith machine in the gym that works properly. Either need to get some more in the gym or fix the one that’s broken
27 March 2024
Unprompted review
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving! 💚
Best wishes
The JD Gyms Team
Great staff, not truly 24hrs
Great staff, meant to be 24/7 but the showers/changing room close 0:00am to 5:00am, doesn't tell you that before you sign up
23 March 2024
Unprompted review
Reply from JD Gyms - Leeds Kirkstall Road
Hello! Thanks for leaving us some feedback, we appreciate it.
We are a 24-hour gym in Leeds Kirkstall, but due to there being less staff on duty throughout the night, areas which are not covered by CCTV are closed t for the safety of our members (i.e. the main changing rooms and saunas).
We do however leave the accessible changing room open at all times, as well as there being lockers for you to use. If you need to get changed or grab a shower during the night, that option is there for you and you'll have complete privacy in there.
Hope this helps!
The JD Gyms Team 💚
Knowing when it’s quiet and busy would…
Knowing when it’s quiet and busy would help with people wanting to come but really enjoying the equipment that’s available and facilities
16 March 2024
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Wow! Thanks for the 4 star review and comments. It's really made our day 😀 We appreciate your feedback as it helps us with making improvements in the future!
Best Wishes,
The JD Gyms Team 💚
Equipment is not in best condition…
Equipment is not in best condition weights all over the place. People that go have no hygiene. Would not recommend
10 March 2024
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thank you for your review. We are sorry to see the 1 star.
We try our best to encourage our members to return the weights after use. Our fabulous staff are always on hand to help with returning the weights so if you are ever struggling, please don't hesitate to ask! 💚
Best wishes
The JD Gyms Team
My phone can’t download the app and…
My phone can’t download the app and there’s no way for me to get in using the access code I was sent, I had to wait for a member of staff to let me in and I had to explain why! The experience Didn’t make me feel welcome although the guy was nice enough
5 March 2024
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
If this is an ongoing problem, please email the General Manager on leedskirkstall@jdgyms.co.uk and they can assist you moving forward.
Best wishes
The JD Team
New member and already looking elsewhere!
Joined about 3 weeks ago and the cleanliness and maintainance of the gym is shocking, both hip thrust machines are out of order, has a sign on saying looking to get fixed as soon as possible but ine has beennout of order since i joined, I joined for these machines, the toilets look like a city centre gents, the gym floor looks like it gets a mop once a month, the pics on social media look clean, this gym is gross, I should be excited about starting a new gym, what a let down!
21 February 2024
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thank you for taking the time to leave this review. We are very sorry to read that you are dissatisfied with the facilities.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken.
We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. We completely understand that this can cause frustration for you.
With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on leedskirkstall@jdgyms.co.uk.
Best wishes
The JD Gyms Team 💚
Not clean
No sanitizers to clean the equipment after use, toilets are not clean, too loud music played inside unable enjoy the music playing on my device and dim lighting inside.
16 February 2024
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thank you for your feedback.
The cleaning stations in our gyms have been removed. These were first introduced during the pandemic when Government restrictions required us to do so. Since all restrictions were lifted some time ago, we have been gradually returning to our normal operations, with the cleaning stations being one of the last remaining measures.
We have however, provided extra bottles of sanitiser around the gym and we do encourage our members to bring in their own towel to clean off the equipment after use. Alongside this, we also have cleaners in the gym who frequently clean the equipment and work to ensure a high standard is maintained. If you do notice any equipment needs a wipe down, please let a member of staff know.
Best wishes
The JD Gyms Team 💚
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