I just started back into the gym so far been very good nice atmosphere and friendly staff the machines are new and straightforward to use the 24hrs opening times is a bonus aswel Thanks
Location
Switch locationUnit 1, Morston Point, Manchester Road, BL2 1HA Bolton, Greater Manchester, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
JD is a good gym with great PTs. It's like most gyms, gets busy in peak periods and occasional machines need fixing but never not been able to complete a workout. Saunas are small but not heavily used... See more
Company replied
Overall a solid gym,equipments good though there is a limited amount of certain machines,which does lead to long waits but apart from that it is a solid gym,the people at the gym are rather pleasant a... See more
Company replied
I have been a member of JD Bolton approaching 4 years, and although staff members have come and gone, Sam has remained loyal to the cause. As well as being approachable he is popular with members an... See more
Company replied
Company details
About JD Gyms - Bolton
Written by the company
Contact info
Unit 1, Morston Point, Manchester Road, BL2 1HA, Bolton, Greater Manchester, United Kingdom
- 1204803608
4.0
Great
368 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shocking
I’ve been a member of this gym for years now. The last year has gone down hill it is so dirty it’s shocking. The toilets get signed off all hours of the day and they are minging I mean to the point where no one wants to use them they never have any loo roll or the taps are not working. The floor under the sink is a death trap! The hole in the shower is also a death trap.
The mats there’re is no point having them they are just full of holes. The equipment is so outdated it’s like the paupers gym. The area manager she is so unfriendly, Sam is ace you ask him something and he just try’s to do it, Ste is the new GM but dosnt seem to have a say in much he’s trying his best to turn the gym around but doesn’t have much support.
Classes I attend a lot of the classes Vicky’s especially what can I say such a good instructor gets the whole class going helps everyone and does a whole 45 min class and she has had classes taken off her which is a joke !
Combat classes I love doing by the times in the morning have changed and I don’t think one has ever been 45 mins usually between 37-39 mins we tell the staff and it’s just yes we will have a word but this has been going on for years and they get given more classes.
Jordan has been given more classes and Antony. There is a pattern here they are PT’s obviously it’s to do with the money you don’t want to keep the loyal members! Nothing against them instructors but they don’t give it there all like the more experienced ones.
This gym could be really good if it had the right staff, was clean you gave good instructors there classes back, and not getting short changed by the other.
A lot have been attending Bury which is so much better.
And you have upped the monthly payments up without letting the members know!
20 January 2025
Unprompted review
Reply from JD Gyms - Bolton
We appreciate you taking the time to share your feedback. We understand your frustration with the cleanliness and condition of the gym, and we are sorry to hear about your experience.
We are committed to providing a clean and safe environment for all our members, and we are working hard to address the issues you have raised.
We are also aware of the concerns about the class schedule and instructor availability, and we are actively looking at ways to improve this. We value your loyalty and appreciate your feedback as we work to make improvements.
Best wishes
The JD Gyms Team
Reply from JD Gyms - Bolton
Thank you for your kind words. We're thrilled to hear you enjoyed your experience.
Best wishes
The JD Gyms Team
Reply from JD Gyms - Bolton
Thank you for your kind words and 5-star rating. We're delighted to hear you appreciate our equipment and staff. We strive to provide a positive and productive environment for our members.
Best wishes
The JD Gyms Team
great experience.satisfying calming…
great experience.satisfying calming soothing environment .
19 November 2024
Reply from JD Gyms - Bolton
Hi there Sheraz. Thank you very much for taking the time to leave us a review. We know the team in Bolton will be loving the 4* rating!
It is great to hear that you enjoyed the atmosphere in Bolton as it was calming, proving life doesnt have to be 1000mph to enjoy the gym 😊
Best wishes,
The JD Gyms Team.
💚
Reply from JD Gyms - Bolton
Thank you for taking the time to leave us a review Sana. We aim to deliver a fantastic experience for all of our members in each of our gyms. This is from our exceptional standards and world class service, all driven by our team to create the best environment to have your workout in!👍Best Wishes,
The JD Gyms Team 💚
Great Staff!
After a long break and searching for the right gym, I joined JD Gym Bolton and started training with Seth. I’ve met many instructors over the years, but Seth is truly one-of-a-kind. He’s goal-oriented, always encouraging, and genuinely invested in my progress. Even when I’m not feeling motivated, he’s there to lift me up, set daily goals, and hold me accountable. Seth makes it feel like my success is his personal mission, always checking in and never letting me slack. I couldn’t ask for a better trainer – he’s simply the best!
Also Sam is a fantastic manager at JD Gym Bolton! He’s always friendly, approachable, and willing to help with anything you need. His positive attitude creates a great environment for everyone. I always leave feeling motivated and supported. Highly recommend this gym under Sam’s leadership!
29 October 2024
Unprompted review
Reply from JD Gyms - Bolton
Wow! Thanks for the 5star review and comments Charly!. It's really made our day and we are certain it will put a smile on Seth's face 😀
It is always great to hear how our team in Bolton have such a positive impact on your JD Gyms experience, we have no doubt you will keep on smashing your goals with Seth!
Don't forget that if you are loving how much Sam and the team in Bolton are running the gym, you can get entered into a monthly draw to win a free year if you refer a friend to join! Just ask a member of the team for your referral code next time you are in the gym for them to use when they join 🤞
Best Wishes, The JD Gyms Team 💚
The staff should be more prepared… the…
The staff should be more prepared… the room upstairs is closed at 8pm which is not good…
Just one guy there work so hard… very nice man, he’s a blonde taller man!!
21 October 2024
Reply from JD Gyms - Bolton
Hello! Thanks for leaving us some feedback and praising a member of our team in Bolton, we appreciate it!.
We are a 24-hour gym in Bolton, but due to there being less staff on duty throughout the night, areas which are not covered by CCTV or monitored regularly are closed for the safety of our members, this includes our studios in all of our 24/7 gyms.
Best Wishes,
The JD Gyms Team
💚
Good to be with jd gym
28 October 2024
Unprompted review
Reply from JD Gyms - Bolton
Hi there, thank you very much for the 5 * rating!We think it's great that you are with us as well.....it's like a match made in Bolton😊
We hope to see you soon.
Best Wishes,
The JD Gyms Team.
💚
I do enjoy my time in the building
I do enjoy my time in the building. The facilities are amazing
20 October 2024
Reply from JD Gyms - Bolton
Hi there adegoke , thank you for your feedback for our Bolton Gym. We aim to offer excellent facilities and a brilliant member experience.Take care The JD Gyms Team 💚
Reply from JD Gyms - Bolton
Hi there Onyekachi, thank you for leaving us a review, we are thrilled to see the 5 starsfor our Bolton gym! ⭐ The JD Gyms Team 💚
There are too many thieves in there who…
There are too many thieves in there who stolen my hat and shoes.
If you leave or forget something in the gym the staff will throw it away although they have to put it in the lost property everything they found, they can't walk back to the that area so the pin is closer.
This is bolton gym.
5 October 2024
Reply from JD Gyms - Bolton
Hi there
Thank you for taking the time to leave us a review.
We understand your frustration regarding the loss of your belongings. We take all customer feedback seriously and will investigate this matter further.
We strive to provide a safe and secure environment for all our members and are committed to improving our procedures to prevent such incidents from happening again.
Best wishes
The JD Gyms Team
It’s been really good the gym is so…
It’s been really good the gym is so vice and comfortable and the equipment are easily accessible and easy to use
5 October 2024
Reply from JD Gyms - Bolton
Hi Stephen. Thank you for leaving us a review for our Bolton gym, we are sure the team there will be loving the 5 star rating.
Don't forget, if you would want an induction, please just contact a member of the team in Bolton for them to arrange this for you.
Best wishes,
The JD Gyms Team.
💚
Reply from JD Gyms - Bolton
Hi there Robert.
Thank you for leaving us a review, we love to see the 4 stars!We are sure the team in Bolton will be loving it as well!
Best wishes
The JD Gyms Team
💚
I have been a member of JD Bolton…
I have been a member of JD Bolton approaching 4 years, and although staff members have come and gone, Sam has remained loyal to the cause. As well as being approachable he is popular with members and is a definite asset to the club.
My rating would have been Five stars, but currently there are too many members for the size of the club. Larger promises or a Gold, Silver membership could be viable options.
8 October 2024
Unprompted review
Reply from JD Gyms - Bolton
Hi Andrew, thanks for taking the time to leave us a review. We are sure the team at Bolton, especially Sam will be over the moon with your comments! We will be sure to pass them on to the gym.
If you have questions about our JD PLUS membership, please get in touch with a member of the team in Bolton, as they can explain all the additional benefits you get with our partners by upgrading 😊
Best wishes,
The JD Gyms Team.
💚
"Misleading Offer and Poor Customer…
"Misleading Offer and Poor Customer Service"
I signed up for a membership at JD Gyms Bolton after seeing their "FLASH SALE! 1ST MONTH £10" offer. The promotion clearly stated that the first month would be £10 with no joining fee, followed by a monthly payment of £24.99. However, when I signed up in person, the £10 offer wasn't available on the kiosk, and I was charged the full £24.99.
I raised the issue with a staff member, and she assured me that I would be refunded the difference. Despite following her instructions and paying the full amount, I never received the promised refund. When I followed up with the gym manager the next day, I was told that no refund would be issued, which directly contradicts what I was told initially.
This experience has left me very disappointed. The advertised offer was misleading, and I was given conflicting information by staff. I expected better transparency and customer service from a well-known gym brand. Be cautious if you're considering signing up during a promotion – it may not be honored as advertised.
9 September 2024
Unprompted review
Reply from JD Gyms - Bolton
Hi there
We understand your frustration and apologise for the inconvenience you experienced. We strive to provide accurate and transparent information about our promotions, and it's disappointing to hear that this wasn't your experience. We value your feedback and will investigate this matter further to ensure that our offers are accurately reflected and that our staff are properly trained to assist members.
We appreciate you bringing this to our attention. If you would like to speak to our team, you can raise a ticket by following the link below and someone will look into this further for you.
https://www.jdgyms.co.uk/general-enquiries-form/
Best wishes
The JD Gyms Team
1* Not impressed
Some of the equipment is good but there is a lot of of equipment under repair.
The weights are here there and everywhere, no one puts the weights back after using equipment, dumbbells are all over the place and don't match.
People don't clean the equipment after use, no standards kept at all... I have been a member for under a week and I'm already going to be cancelling after my first month.
Needs much improvement!!!
12 September 2024
Reply from JD Gyms - Bolton
Hi Sam. Thanks for leaving us some feedback. We are disappointed that you are not happy with the standards that you have seen at our Bolton gym. However we do appreciate your honesty so we can continue to improve.
Our staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible.
We try our best to encourage our members to return the weights after use. Our fabulous staff are always on hand to help with returning the weights so if you are ever struggling to find a matching set, please don't hesitate to ask
The JD Gyms Team 💚
Reply from JD Gyms - Bolton
Hi there Alan. Thanks for the 5star review! Glad to hear that you are enjoying the Bolton gym, and the team there, keep up the great work 👍 Best wishes, The JD Gyms Team 💚
Reply from JD Gyms - Bolton
Hi Rabia. Thank you for your kind words! We're glad you're enjoying the clean and welcoming atmosphere at our Bolton gym.
Our teams in club always strive to create the best possible environment each time you visit to have thee best possible experience!
Keep up the good work!
Best Wishes, The JD Gyms Team 💚
I gained a lot of muscles and lost…
I gained a lot of muscles and lost weight as well I like jd
2 September 2024
Reply from JD Gyms - Bolton
Hi there Abdullah. Thanks for the 5star review! Glad to hear that you are enjoying the Bolton gym. We can provide you with all the great facilities but what you have achieved is 100% all down to you!
keep up the great work 👍 Best wishes, The JD Gyms Team 💚
Gym looks good
Gym looks good, but need to upgrade machines and rest of the stuff . Add more items
3 September 2024
Reply from JD Gyms - Bolton
Hello Rana, thank you for taking some time to leave us a review today!
It's great to hear that you like the gym and we'd be keen to find out what equipment you feel the gym is lacking. We're always happy to find out what our members think, so if you'd like to tell us what equipment you'd like to see at our Bolton gym, please send an email to the Manager on bolton@jdgyms.co.uk The JD Gyms Team 💚
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.