J.D. Byrider Reviews 3,476

Very sad experience overall! I hope they get the carma they deserve. Terrible cars; overpriced. What the other buyers said about the cars is very true. They sell you these cars knowing that they are half put together. I will just pray and continue on, fix what I can afford... and when it all comes crashing down... I guess I'll just have to feel the burn. This makes me suicidal knowing that I can't do anything about this. I wish the BBB would help, but seems no one cares.

I bought car at the end of April, 22
-Needed tires of the rip
-Alignment
-AC didn't work properly,
-- Now it's just blowing hot air(not
covered under warranty)
-Car would go in all directions when braking ( it did that from the time I purchased it. Three oil changes later, they decided to fix that particular issue, with deductible). I thought it was the alignment issue.
- Making a few unknown sounds now( I hope it just needs a tune-up
- Needs struts
-Window sensor issue
-just a forever growing list.

God bless you if you get fall into the sunken place and decide to purchase a 5-7 year of misery plan.

Today's date is February 23, 23
Volkswagen passat SE
RALEIGH, NC
New Bern Jd byrider = a terrible 5-7 years of regret!

The business is great. Kim was very nice and help she made sure I got what I needed as far as cars. I love byrider. Thank Kim in Joliet Illinois

Test drove car in town only about 40mph. Drove home, called and reported car not running right. Car in shop next day, replaced parts, still not running correctly. They ordered more parts. Car is not dependable. Afraid to drive out of town, may break down and have to tow. Still waiting on parts. I requested to get another vehicle. Not an option. Only been a week of purchase. They are using the 24,000 warranty to justify unreliable vehicles that you should not have to use the next day of purchase on a $14,000 vehicle. I do not recommend. Scammers

Do not buy from these people they are criminals check all the other listings basically I'm paying for a car that has had the engine light on twice and is smoking I'm going to bring the car back cancel all my bank accounts and start the war Do not buy from these people Mr. Brown's got some kind of nasty scabies on his neck they're liars and thieves bait and switch I can't believe people can still get away with this do not buy from these people

I am a long time customer in 14 years never late on a car payment are last car we bought from them has been so bad that i have no words but these iwe got the car on may 3rd by may 6th engine light was on wrench light was on car making noise so we towed it in for service dept to tell me nothing was wrong with it. Than noise from engine was still there 3 weeks later my engine blew they had the car for 2 weeks got it back in 2 days engine light back on car making noise lights on car won't start i have been to jd byrider at least 8 times since may 2022 im now sitting here again car not starting high pitch noise coming from engine all i can say is be carful if jd byrider can treat us like this after being 14 year customers think what they will do to you they keep charging me for tows always trying to charge me for the problems with this god awful car buyers beware this has been so hard we are 66 and 62 wow feeling sad and mad 🥺😡

I've had two cars with JD Byrider. I opted to keep the first car for my daughter and get a new one. Experiences for both cars have been good, except when I got the first one inspected for the last time, it cost about $1200, which I paid. Was happy for my daughter to have a vehicle! In about two weeks, something went wrong and another repair was required for $4000! I refused to get it fixed, of course, and I left it at their shop because I had no other recourse. When I tried to contact them about it, they had no info for me, but instead put it into collections after like two years. With my new vehicle I purchased from them, they required that I add a warranty to the purchase of somewhere in the vicinity of $3500, so now I am unable to trade it in because I owe that warranty on my account. Are they allowed to add a warranty in order to purchase the vehicle it? All of my payments were paid on time since 2018.

Ronnie was amazing!!: helped me get approved and driving my new vehicle highly recommend asking for him to help with your vehicle purchase!

So Much stuff to say about them. First they make you do a review before you do anything 👎🏾 I got a car from them only going to be 3 months & already 3 times I took it in because something is wrong with the car and all they tell me is my warranty doesn't cover it 😡 so what does? I have a leaking roof & no it doesn't have a sunroof on it! I asked what can we do because I understand it's a used car but a leaky roof come on they said $130 no way I'm paying that I haven't had the car for not even 3 months yet. I said I've been nice and working with them but so soon with issues that I feel they should've known before selling it. I even asked can we do an even exchange of another car that's the same amount never answered me smh. I will be getting a lawyer if they can't fix this and try to get out this contract because my credit score means everything to me. They only in it for the money. DON'T WASTE YOUR MONEY HERE!!!!

Jimmy wright was the best salesman I have come in contact with and very patient.

It’s been 12 months and I’m still sitting here waiting for my heat and brakes to get fixed the same problems for a year. And I pay a lot for a car I can’t enjoy!!!! Frank and John are great! But that’s all there is! A smiling face !!!

They lied& told me before I arrive that I was approved for 1k.Then once it was time for me to sign contract they switched up.& said $2200. This vehicle is over 15 yes old. I agreed because I need a car & was desperate. They make money off of ppl bad credit burden. They don't accept partial payment or grace period. So I am stuck paying $600 a 15 yes old truck that have mechanic problems every wk.They keep calling & harassing my references Save ur money & stress

I’ve been with this company 3 years never missed a payment. I went in today even though I wanted a quote before I came in so that I wouldn’t waste my time but no… Go with a trade-in same vehicle I brought 3 years ago only to be told before my trade in was ever accessed that my total monthly payment would be $600 for a 2016 Honda CR-V (miles unknown because we didn’t get that far… predator leanding at its best. If you have other options please utilize them. You can definitely get a newer car for the same amount.

This is a scam. Don't fall for the fake reviews on their site. Everyone gets financed at a non-negotiable 19.9% interest rate regardless of credit. Yet they do a hard pull on your credit report anyway. And this is all BEFORE they even let you test-drive a car. They prey on people with bad credit and the cars they sell are roughly 7-10 years old with a ton of mileage, which you will see for yourself on their website. Don't settle for this if you have bad credit. There are many traditional dealerships who will work with you.

When I bought my car, they were fantastic, friendly, and very helpful.. love that it comes with the warranty, where other places wouldn’t. My issue to make it lower is the service area, a lot of times you won’t get answers unless your physically there, and they don’t like to give answers about timelines or anything for the repairs. But after having a car for a week, and still no repair, they did get me a loaner even though that is not something they do. So thankful for Leo and his help today.

I recently bought a car here and noticed a problem, I called and they got me in the next day, diagnosed the problem and scheduled for me to drop it off. One part wasn’t covered under the warranty, but they covered it! When I went to pick it up (same day) they changed my $0 !! Fantastic customer service!!! Thank you guys seriously!!! Faith in humanity restored!!!

i had a deluxe trail blazer 2008 with leather heated seats, running board with a truck window that open separate from the door. (I lovedddddd that truck) and the air went out and a gas smell was leakin in my car and i had to keep putting power steering fluid in everyday 20 bucks worth so i figured i would trade my truck in for another truck, its paid off.

they said they couldnt get another truck for $11K. i traded down in size and got a too small, too short, lost a lot of space KIA SOUL. my sales lady was hiding soooo much info. there was dog hair embedded all over the truck carpet, under the mats, in the air vents, everytime i sat dog hair. for 2 months dog hair in my mouth, face, clothes, feets, eveywhere! ! !

About 10 day of having the car a home the air went out. i brought it back and they acted liked that was strange and they SAID they would fix it. the mechanic said we cant find why its escaping air, they said the put blue fluid iin the line to see where the hole was and they would be able to find the leak. so from the time of purchase august 2021 until november 2021 i had to keep coming to get the air condition charged. then the manager RON told me to wait till after winter to get it fix. so dec. and jan. i didnt go get the car charged

now feb 2022, march 2022 and april 2022 i went and i asked are they ever going to fix the air i need air condition because i have with my lung issues and that was the purpose of me trading in my truck.

RON the mager in MERiVILLE, IN told, "me i never can in the shop. he never told me he was going to get my car air condition fixed. and if i wanted fixed, they would do it with cost out of my own pocket".

then RON said, " what do you think we are suppose to fix your car for free?" I shared with Ron, "you are the person that I spoke to every time and the last time i was here it was for 8hrs waiting only for the car just to get charged air condition liquid.

THEN, i have driven many times and the kia soul will just cut off while im on the express way while the car is in drive.it like the car went straight to netural. that is scary i could have gotten hit from behid on the eway. i was able to cost it over to the side of the road. (Keep Triple AAA)

i asked to speak to the facility manager and they said she no longer works here.

My humble opinion, if purchasing a car from anywhere, pay to have a mechanic look it over before purchase. especially from places like this.

I got a call from a woman names Candance who told me I did not make my payment, and I was getting removed from the program, she was extremely rude. I did make my payment and I sent proof to the finance manager named Adam Amerman who was extremely helpful, he found out where my payment went. Also, I have had service issues with my car, and they have not been taken care of with the Kansas City Byrider either. They tell me they have no manager onsite for service. My convertible top leaks and my carpets are soaked, and I have no air in my car and this has been since day one. Kansas city Byrider people are very rude and have attitudes and I am about ready to give this car back. This is terrible customer service, and I would like all my money returned that I paid into this car. My name is Shirley Coty

I don't know what to say I've used them since 2016 paid first vechile off got a Dodge Dakota then n feb 2022 it broke down it took them 2 months to come get it it's been there since April n still not repaired they have a new service manager n GM I believe are good people yet I'm frustrated cause I have not gotten my vechile repaired !It all falls back on my case manager who took her time having them come get the vechile n feb I believe we have to give everyone a opportunity so I'm trusting n the new people I hate dealing with my case manager it's her fault I've gone this long without a vechile if she would have done her job n had them get the vechile right away rather than 2 months I would b in a vechile by now yet she kept calling for payments then charging me for insurance when it's in their property I hate dealing with her she has no knowledge of professional conduct none what so ever! Cody n Damien Im trusting u guys n I know it's difficult taking over for people who were incompetent ! The 2 previous service managers lied n lied to me telling me my transmission was there etc etc ! I'm upset with them ! Again Cody n Damien I'm counting n believing in u guys !I'm waiting to have my vechile this week n a new 30 day tag don't let me down guys ! Thks for putting up with me n my calls but I'm behind the 8 ball n my livelihood depends on u guys coming thru this week please

I bought my car there one year ago since then I have not been late on one payment and pay 387 a month and my payoff has only dropped 1300. Not to mention I have had to replace the battery rear brakes front tires it uses 3 quarts of oil between changes if I don’t keep check on it and now the transmission is starting to loose 5th gear. I really advise you to look somewhere else before buying from jd by rider

Mr.Melvin Parks,gave excellent customer
servìce.The type of service I have not experience in a long time. He made my daughter and I very comfortable. We thank
you very much Mr.Parks
Ms.Mensah