Hands down the best customer service I've ever experienced! Lightning-fast responses, straightforward instructions, and they walk you through everything patiently like having a personal assistant. Luc... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought 2, 8mm 20" 14k gold Cuban chains and absolutely love the product but realized 2 of the same chain is too bold of a look for me. Liv from Jaxxon customer service was excellent; she was friend... See more
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I’m very pleased with my whole customer service experience with my mix up on length size. And the immediate response was unbelievable and got my link switched from a 20 inch to 26 inches within 24 hou... See more
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Unfortunately I originally ordered the wrong size of a bracelet. But fortunately a service agent named Sofia assisted me. She was amazing. First she assisted me in cancelling the booking and then r... See more
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Company details
About JAXXON
Written by the company
Italian Made Chains
It's no secret that Italian Made jewelry is second to none, perfected over millennia into the modern world. That is why we only work with the most enduring and premium quality materials straight from Italy, from solid 14k Gold to 925 Sterling Silver. Three years ago we committed to bringing you Italian luxury at a price point within reach. We've never settled for less and we don't believe that you should either.
Free Returns and Exchanges
Free Express Shipping and Easy Returns and Exchanges
Free Express Shipping and Easy Returns and Exchanges
Contact info
770 S Grand Ave, 90017, Los Angeles, United States
- 2136631585
- contact@jaxxon.com
- jaxxon.com
4.5
Excellent
40K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from JAXXON
Thank you so much for your kind words! 😊
We’re glad to hear you had a great experience—our team always strives to be patient and knowledgeable to make sure you feel confident every step of the way. We truly appreciate your support!
Absolutely amazing support
Absolutely amazing support, Nothing short of perfection actually. They helped me make sure my chain was perfect after I received it.
15 March 2026
Reply from JAXXON
Thank you so much for the amazing feedback! 🙌
We’re thrilled to hear our team was able to help you get your chain just right—that’s exactly the experience we aim to provide. Nothing better than making sure everything is perfect after it arrives!
We truly appreciate your support 💯
Reply from JAXXON
Thank you so much for the kind words! 😊
We’re thrilled to hear Bree took great care of you—we’ll be sure to pass along your shoutout to her! Providing excellent customer service is always our goal, and we’re glad it showed. We appreciate your support! 💙
That they didn’t take long to respond…
That they didn’t take long to respond and was helpful with a direct response that I needed. Thank you
20 March 2026
Reply from JAXXON
Thank you so much for your feedback! 😊
We’re glad to hear our team was able to respond quickly and provide the clear, helpful support you needed—that’s exactly what we strive for. We truly appreciate your support! 🙌
Exchange was simple and fast
Shipping was fast! And of course I ordered the wrong size and I emailed for an exchange and Avery made it super simple and fast transaction to get it going! Appreciate the customer service! Definitely will be buying more!
26 February 2026
Reply from JAXXON
Thank you so much for your amazing feedback! We’re glad to hear the shipping was fast and that your exchange process was smooth and easy—that’s exactly what we aim for.
Shoutout to Avery for making it a seamless experience! We truly appreciate your support and look forward to having you shop with us again soon. 😊
Avery was absolutely amazing
Avery was absolutely amazing. She was able to help me with an issue. It was resolved immediately. Thanks so much!
19 March 2026
Reply from JAXXON
Thank you so much for your kind words! We’re thrilled to hear that Avery was able to assist you and resolve your issue right away—that’s exactly the level of service we strive to provide.
We’ll be sure to pass along your appreciation to her. Thanks again for your support! 😊
The person assigned to me for Customer…
The person assigned to me for Customer Support was Avery and he was always very responsive and helpful. Very happy with his service.
19 March 2026
Reply from JAXXON
Thank you so much for your kind words! We're thrilled to hear that Avery provided you with such responsive and helpful support. We'll be sure to share your feedback with him—I'm sure it will mean a lot. We truly appreciate your support and are glad you had a great experience with us! 😊
Jaxxon has really awesome customer…
Jaxxon has really awesome customer service and get back to you right away and make sure that you are seen and heard and want to make sure that you are taken care of. They really value their product and want to make sure that we are satisfied with it! Thank you Stacy for being awesome!
18 March 2026
Reply from JAXXON
customer service team. Making sure our customers feel heard, valued, and well taken care of is always our top priority.
We’ll be sure to pass along your shoutout to Stacy—she’ll be so happy to hear this!
We truly appreciate your support and look forward to serving you again soon. Enjoy your JAXXON pieces!
Amazing customer service had a issue…
Amazing customer service had a issue with my order and within a few hours Stacey helped fix the problem thank you.
19 March 2026
Reply from JAXXON
Thank you so much for your kind feedback! We’re glad to hear that your issue was resolved quickly and that Stacey was able to assist you right away.
We’ll be sure to share your appreciation with her—she’ll be happy to know she made a difference!
We truly appreciate your support and look forward to serving you again soon. Enjoy your JAXXON piece! ✨
Jaxxon is an excellent choice for men's
Jaxxon is an excellent choice for men's chain jewellery. The customer service is responsive and genuinely helpful, making the whole experience smooth. The chains themselves are high quality with great craftsmanship and a premium feel. I have the Iced out cuban link chain and it's absolutely stunning, it's just like cherry on top on your outfit. Plus, they offer a wide variety of styles, so there's something for everyone.
19 March 2026
Unprompted review
Reply from JAXXON
Thank you so much for your thoughtful review! We’re thrilled to hear that you’re enjoying your Iced Out Cuban Link Chain and that it adds that perfect finishing touch to your outfit—that’s exactly what we love to hear!
It also means a lot to know that you had a smooth experience with our customer service team. Providing high-quality pieces and genuine support is always our goal.
We truly appreciate your support and look forward to helping you find your next favorite piece soon! ✨
Professionally helpful!!
Well at first I was upset that my order did not come but in no way that it was your fault! But I’m glad with the professionalism that you guys had for me to make sure that my order was shipped out again with no hassle and for that I am grateful and will be ordering from you again so thanks again!!
18 March 2026
Reply from JAXXON
Thank you so much for your thoughtful feedback! We’re glad our team was able to turn things around and get everything resolved for you smoothly. It means a lot to hear that you felt supported and taken care of—we’re grateful for your trust and look forward to serving you again in the future. Thanks again for your kind words!
Stacey made my experience very easy
Stacey made my experience very easy. Job well done situation was assessed in a timely manner.
18 March 2026
Reply from JAXXON
Thank you so much for your kind feedback! We’re thrilled to hear that Stacey made your experience smooth and handled everything in a timely manner. We’ll be sure to pass along your appreciation—she’ll be happy to hear it!
Great customer service and product
I ordered the wrong size and emailed them about it. They made the adjustment before it shipped out and delivered fast. Quality is good. I'm very happy with the service and product.
13 March 2026
Reply from JAXXON
Thank you so much for your wonderful feedback! We’re glad we were able to catch the size change in time and get everything adjusted before your order shipped. It’s great to hear that you’re happy with both the quality of the product and the service you received—that truly means a lot to us.
The associate helped me quickly and…
The associate helped me quickly and solved my problem for me.
16 March 2026
Reply from JAXXON
Thank you so much for your kind words! We’re thrilled to hear that our associate was able to assist you quickly and resolve your concern. Providing efficient and helpful support is always our goal, and your feedback truly means a lot to us. If there’s ever anything else we can help with, please don’t hesitate to reach out!
Great product and customer service
My chain arrived promptly after ordering but discovered there was a discrepancy with my order. I reached out to customer service with my concern and received a reply within the hour (during business hours) and the issue was rectified shortly after. I am pleased with the look and feel of the chain but even more with their customer service (thanks Skye!)
17 March 2026
Reply from JAXXON
Thank you for your wonderful review! We're so glad to hear your chain arrived quickly and that Skye and our team were able to resolve the issue promptly. We truly appreciate your support and hope you enjoy wearing your new chain!
Reply from JAXXON
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service team. Your support means a lot to us!
Bree was great
Bree was great! She took care of my exchange flawlessly and was so sweet in the support chat. Definitely reach out if you have any issues and they will take care of it!
16 March 2026
Reply from JAXXON
Thank you so much for your kind words! We’re thrilled to hear Bree took such great care of you and made your exchange process smooth and easy—that’s exactly the experience we aim to provide.
We’ll be sure to pass along your shoutout to Bree 😊 We truly appreciate your support!
Avery is the best
Avery is the best. Very responsive and was able to solve my issue expeditiously. Truly great customer service. Went above and beyond.
27 February 2026
Reply from JAXXON
Thank you so much for the amazing feedback! We’re thrilled to hear Avery took such great care of you and provided quick, top-notch support.
We’ll be sure to pass along your kind words—Avery will really appreciate it! Thanks again for your support 😊
I’m very pleased with my whole customer…
I’m very pleased with my whole customer service experience with my mix up on length size. And the immediate response was unbelievable and got my link switched from a 20 inch to 26 inches within 24 hours! Thank you Stacey and customer support for making sure my husband gets the right size for his birthday gift.(He’s been wanting one for years so I know he will be thrilled) 🤩
16 March 2026
Reply from JAXXON
Thank you so much for the wonderful review! We're thrilled to hear that you had a great experience with our customer support team. We'll be sure to pass along your kind words to Stacey, she’ll be happy to know she could help make the exchange quick and smooth. We're glad we could get the 26" chain arranged in time, and we hope your husband absolutely loves his birthday gift after wanting one for so long!
Reply from JAXXON
Thank you for your review! We're so glad to hear that you had a positive experience and that our team was able to work with you to ensure your satisfaction. We truly appreciate your support!
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