Hands down the best customer service I've ever experienced! Lightning-fast responses, straightforward instructions, and they walk you through everything patiently like having a personal assistant. Luc... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought 2, 8mm 20" 14k gold Cuban chains and absolutely love the product but realized 2 of the same chain is too bold of a look for me. Liv from Jaxxon customer service was excellent; she was friend... See more
Company replied
I’m very pleased with my whole customer service experience with my mix up on length size. And the immediate response was unbelievable and got my link switched from a 20 inch to 26 inches within 24 hou... See more
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Unfortunately I originally ordered the wrong size of a bracelet. But fortunately a service agent named Sofia assisted me. She was amazing. First she assisted me in cancelling the booking and then r... See more
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Company details
About JAXXON
Written by the company
Italian Made Chains
It's no secret that Italian Made jewelry is second to none, perfected over millennia into the modern world. That is why we only work with the most enduring and premium quality materials straight from Italy, from solid 14k Gold to 925 Sterling Silver. Three years ago we committed to bringing you Italian luxury at a price point within reach. We've never settled for less and we don't believe that you should either.
Free Returns and Exchanges
Free Express Shipping and Easy Returns and Exchanges
Free Express Shipping and Easy Returns and Exchanges
Contact info
770 S Grand Ave, 90017, Los Angeles, United States
- 2136631585
- contact@jaxxon.com
- jaxxon.com
4.5
Excellent
40K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This experience has been terrible
This experience has been terrible. I needed help, as the address was incorrect in the order. It pulled a different address from my profile - after getting through the bot on the customer service chat feature, a live person came through, said one sentence, and didn't say another word. I'm so frustrated and disappointed that I purchased from this company. Never again.
30 March 2026
Unprompted review
Reply from JAXXON
We’re truly sorry to hear about your experience, and we completely understand how frustrating this must have been—especially when you were trying to correct an address issue. That’s certainly not the level of service we aim to provide.
We sincerely apologize for the lack of support you received through chat, and we’ll be sure to share this with our team to prevent this from happening again.
We’d really like the opportunity to make this right. Please provide your order details, and one of our customer service representatives will reach out to assist you.
Thank you for bringing this to our attention.
Great customer service
Great customer service! Took a some time to get in touch with an actual person and figure out the order, but they made it right in the end!! The chain is amazing and my husband loves it.
23 March 2026
Reply from JAXXON
Thank you so much for your honest feedback—we truly appreciate it!
We’re glad we were able to make things right and that your husband is loving the chain—that means a lot to us. We also appreciate your patience while getting connected with our team, and we’ll be sure to share your feedback as we continue improving our support experience.
Thanks again for your support!
Return of Product
At the beginning, I was somewhat upset by the negative response I received. However, after Angel@Jaxxon reached out to explain that it was an AI-generated answer and personally took care of the issue, I am extremely satisfied with the outcome.
19 March 2026
Reply from JAXXON
Thank you so much for your honest and thoughtful feedback! We truly appreciate you giving us the opportunity to make things right.
We’re sorry for the initial frustration, but we’re very glad Angel stepped in to personally assist and turn your experience around—she’ll be happy to hear your kind words. 😊
Your satisfaction means a lot to us, and we’re grateful for your understanding and support. We look forward to serving you again in the future!
Easily the worst experience
Easily the worst experience! I received my wedding ring… let me say that again my WEDDING Ring and it was the wrong size. I called customer support and they took zero responsibility and charged me a return fee. I then requested could I get shipped the ring I actually need … they said “go online and buy it again” the price was $50 difference. I called again and the said we could give you a $25 gift card. Basically I’m losing money on this mistake. Embarrassed to wear a ring from a company who doesn’t care about people. Keep that gift card and shove it!
27 March 2026
Unprompted review
Reply from JAXXON
We’re truly sorry to hear about your experience—especially with something as important as your wedding ring. We completely understand how frustrating and disappointing this must have been, and this is not the experience we want for any of our customers.
We sincerely apologize for the inconvenience regarding the sizing, return fee, and pricing difference you encountered. Your feedback is extremely important to us, and we will be sharing it with our team to review how we can improve both our policies and overall customer experience.
If you could please provide your order details, one of our customer service representatives will reach out to you directly to assist further.
Excellent Service
The company repaired my boyfriend’s bracelet quickly, and their customer service via email was excellent! Thank you to Liv who went above and beyond for me! I truly appreciated the prompt and helpful communication and the great experience!
20 March 2026
Reply from JAXXON
Thank you so much for your kind words! We’re thrilled to hear that your boyfriend’s bracelet was replaced quickly and that you had a great experience with our email support. Providing prompt and helpful service is always our goal, so this truly means a lot to us. We appreciate your support!
I ordered a chain with a discount code…
I ordered a chain with a discount code and they randomly canceled my order asking for a picture of my ID and bank information
And if this issue isn't resolved ASAP I will be filling a formal complaint with the BBB because this practice seems shady
24 March 2026
Unprompted review
Reply from JAXXON
We pride ourselves on ensuring that our customers are 100% satisfied with their JAXXON products and JAXXON experience. One of our agents be reaching out to you shortly.
Liv was awesome!
Liv was awesome and helped me correct my mistake quickly and efficiently!
23 March 2026
Reply from JAXXON
Thank you for sharing your experience! We’re so glad to hear that Liv was able to assist you quickly and efficiently. We’ll be sure to pass along your kind words—she’ll really appreciate it!
Reply from JAXXON
Thank you for your kind words! We're so glad to hear that you found our customer service team knowledgeable and helpful. We truly appreciate you taking the time to share your experience, it means a lot to us!
Quick to respond
Company sent Angel my way to solve my problem of putting the wrong shipping address and was quick to respond to my email and fix the situation and I’m astonished and how fast and simple it was unlike other companies that would give me the run around and I greatly appreciate the help I received. 10/10 company employee 🙏
23 March 2026
Reply from JAXXON
Thank you so much for your amazing feedback! We’re thrilled to hear that Angel was able to step in quickly and get everything sorted out for you without any hassle. Providing fast and seamless support is exactly what we strive for, so it means a lot to know we delivered that experience.
We truly appreciate your kind words and your 10/10 rating,your support means everything to us! 🙏
Great customer service
Great customer service
They responded to my email right away even though it was a Sunday evening
I was able to make changes to my order thanks to Angel for the help
22 March 2026
Reply from JAXXON
Thank you so much for your kind words! We’re glad to hear our team was able to respond quickly, even on a Sunday, and assist you with updating your order. We’ll be sure to pass along your appreciation to Angel!
We truly appreciate your support and are always here if you need anything else 😊
I received a chain that unfortunately…
I received a chain that unfortunately broke within a week but with the amazing help from Luna I was able to get a new one sent back, Luna made the process very easy and did her best to keep me satisfied with the process!
21 March 2026
Reply from JAXXON
Thank you for your feedback! We’re sorry to hear that your chain broke so quickly, but we’re glad Luna was able to step in and make things right for you. It’s great to know she made the replacement process smooth and kept you supported along the way.
We truly appreciate your patience and your kind words, thank you for giving us the chance to turn your experience around!
Reply from JAXXON
Thank you so much for taking the time to share this! We’re thrilled to hear that Luna was able to help you out and make your experience a great one. Thanks again for your support!
I am still waiting to hear back from my…
I am still waiting to hear back from my exchange update . It’s been past the 7-10 day inspection of the chain and am still waiting to hear back about when will I be getting my chain .
23 February 2026
Reply from JAXXON
Thank you for following up, and I sincerely apologize for the delay—I completely understand how frustrating this must be.
Let me check the status of your exchange with our team right away. I’ll make sure to get an update for you as soon as possible regarding the inspection and when your replacement chain will be shipped.
We truly appreciate your patience, and I’ll be in touch shortly with more information. 🙏
Avery was very professional and helpful…
Avery was very professional and helpful in resolving my issue.
21 March 2026
Reply from JAXXON
Thank you for your kind words! We’re so glad to hear that Avery was able to assist you and provide a smooth resolution. We’ll be sure to share your feedback with Avery and the team—they’ll truly appreciate it!
If there’s anything else we can help you with, please don’t hesitate to reach out. We appreciate your support!
Skye helped me change my address within…
Skye helped me change my address within minutes! Great customer service.
22 March 2026
Reply from JAXXON
Thank you so much for the kind words! We’re glad to hear Skye was able to help you update your address so quickly, that’s the level of service we strive for.
We’ll be sure to pass along your shoutout to her! We appreciate your support!
2 chains 1 is nice the other is trash!
My wife gave me 2 chains for Christmas and I’ve been wearing one since Christmas the other I took out today 3/22/26 three months after Christmas and it looks line garbage half gold and half black. No one would expect a new necklace to look like this in it’s original box for three months.
21 March 2026
Unprompted review
Reply from JAXXON
We’re really sorry to hear about your experience, that’s definitely not what we want for our customers, especially with a brand new piece.
Someone from our team will reach out to you shortly to take a closer look and make this right.
Great customer service
Great customer service. Could not have been better and more accommodating.
20 March 2026
Reply from JAXXON
Thank you so much for your kind words!
We’re thrilled to hear that you had such a great experience with our team—that’s exactly the level of service we strive to provide. Making sure you feel taken care of is always our top priority.
We truly appreciate your support and look forward to serving you again soon!
Quick response
I forgot to add on the engraving that I wanted to the order and quickly emailed Jaxxon. The very kind and quick response was greatly appreciated, Liv was able to add on my request to my order before it shipped out! Thanks again! I know my husband is going to love it even more with the engraving :)
21 March 2026
Reply from JAXXON
We love hearing this—thank you so much for sharing! 🙌
We’re so glad Liv was able to jump in quickly and take care of your engraving request before your order shipped—that’s exactly the kind of service we strive for. I’ll be sure to pass along your kind words to her!
We hope your husband absolutely loves the piece—it sounds like such a thoughtful touch. Thanks again for your support!
Excellent customer service
Excellent customer service. Company is good and thorough. Liv was great.
21 March 2026
Reply from JAXXON
Thank you so much for your kind words!
We’re thrilled to hear you had an excellent experience with our team. Providing thorough and reliable service is something we take great pride in.
We’ll be sure to pass your shoutout along to Liv—she’ll be so happy to hear this! We truly appreciate your support and look forward to serving you again soon.
Reply from JAXXON
Thank you for your kind words! 🙌 We're glad to hear you had a great experience with our customer service—that’s exactly what we strive for. We appreciate your support and look forward to assisting you again soon! ✨
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