Hands down the best customer service I've ever experienced! Lightning-fast responses, straightforward instructions, and they walk you through everything patiently like having a personal assistant. Luc... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought 2, 8mm 20" 14k gold Cuban chains and absolutely love the product but realized 2 of the same chain is too bold of a look for me. Liv from Jaxxon customer service was excellent; she was friend... See more
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I’m very pleased with my whole customer service experience with my mix up on length size. And the immediate response was unbelievable and got my link switched from a 20 inch to 26 inches within 24 hou... See more
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Unfortunately I originally ordered the wrong size of a bracelet. But fortunately a service agent named Sofia assisted me. She was amazing. First she assisted me in cancelling the booking and then r... See more
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Company details
About JAXXON
Written by the company
Italian Made Chains
It's no secret that Italian Made jewelry is second to none, perfected over millennia into the modern world. That is why we only work with the most enduring and premium quality materials straight from Italy, from solid 14k Gold to 925 Sterling Silver. Three years ago we committed to bringing you Italian luxury at a price point within reach. We've never settled for less and we don't believe that you should either.
Free Returns and Exchanges
Free Express Shipping and Easy Returns and Exchanges
Free Express Shipping and Easy Returns and Exchanges
Contact info
770 S Grand Ave, 90017, Los Angeles, United States
- 2136631585
- contact@jaxxon.com
- jaxxon.com
4.5
Excellent
40K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jaxxon went above and beyond to fix…
Jaxxon went above and beyond to fix some challenges I had with a necklace and bracelet. I commend them not only for their quality products but excellent customer service.
A special shout out to Liv for the wonderful service and constant communication throughout the process.
I run and operate a mfg./retail business and appreciate companies that fully support the client while backing their product.
Great job to the team at Jaxxon
Regards, Randy
8 April 2026
Reply from JAXXON
Thank you so much for your thoughtful and detailed feedback! It truly means a lot to us, especially coming from someone who understands the importance of supporting customers and standing behind a product.
We’re so glad we were able to turn things around for you, and we’ll be sure to pass along your kind words to Liv—she’ll be thrilled to hear this!
Your support and recognition mean the world to our team. We appreciate you choosing JAXXON and look forward to serving you again in the future!
Excellent product and customer service!
I bought 2, 8mm 20" 14k gold Cuban chains and absolutely love the product but realized 2 of the same chain is too bold of a look for me. Liv from Jaxxon customer service was excellent; she was friendly, detailed and thorough and told me exactly how to go about exchanging one of the chains for another piece I would really like. Great experience, 5/5!
13 April 2026
Reply from JAXXON
Thank you for your wonderful review! We're thrilled to hear that you love your 8mm 20" Gold Cuban Chains. It’s also great to know that Liv provided friendly, detailed, and thorough assistance with your exchange—we’ll be sure to share your kind words with her.
We truly appreciate your support and your 5-star rating. Thank you for choosing JAXXON! ✨
Returned item
I was VERY happy you honored my exchange in spite of going against your standard return policy!!! I'm so excited and can't wait to receive the set.
Sofia was AMAZING assisting on the return!!! She always responded quickly and it is greatly appreciated.
13 April 2026
Reply from JAXXON
Thank you so much for your kind words! We're delighted to hear that you were happy with the resolution and that we could accommodate your exchange. Your excitement means the world to us, and we can't wait for you to receive and enjoy your new set.
A special shoutout to Sofia for her outstanding support! We're proud to have her on our team, and we’ll be sure to share your appreciation with her. Thank you again for your trust and support! ✨
Reply from JAXXON
Thank you for the wonderful review, Lani! We're thrilled to hear that Sofia made such a great impression. We'll be sure to pass along your kind words—she’ll truly appreciate them!
Thank you for choosing JAXXON! ✨
I got a quickly response to my issue…
I got a quickly response to my issue and was resolved within the day. Emailing this company was very easy and they are very professional. Would defined recommend this brand.
12 April 2026
Reply from JAXXON
Thank you for your wonderful review! We're thrilled to hear that your issue was resolved quickly and that you found our team professional and easy to work with. Your recommendation means a lot to us.
Thank you for choosing JAXXON! ✨
Bracelet exchange
I had ordered a bracelet and I realized once the order arrived, I realized it was a bit too small. I returned it to see if I could even exchange it for a bigger size. The customer service representatives Angel, helped me a great deal with the exchange process. He kept me up-to-date with things and even emailed me again once the product was mailed to me to confirm that I had received my product. I appreciate everything the company has done to help me with this experience.
8 April 2026
Reply from JAXXON
Thank you for your wonderful review! We're delighted to hear that Angel provided exceptional support throughout your bracelet exchange. Keeping you informed every step of the way is exactly the level of service we strive to deliver.
We truly appreciate your kind words and are glad we could make your experience a positive one. Thank you for choosing JAXXON! ✨
My experience was great
My experience was great. Lucy was very attentive to my concerns. She’s extremely professional and has excellent customer service. Thank you Lucy for all your support.
11 April 2026
Reply from JAXXON
Thank you for sharing your wonderful experience! We're delighted to hear that Lucy provided attentive, professional, and exceptional customer service. She’ll be thrilled to receive your kind words.
We truly appreciate your support—thank you for choosing JAXXON! ✨
Cardi was an absolute pleasure to have…
Cardi was an absolute pleasure to have handle my issues. Very professional and helpful every step of the way. Thank you!
11 April 2026
Reply from JAXXON
Thank you for your kind words! We're delighted to hear that Cardi provided such professional and helpful support throughout your experience. She’ll be thrilled to receive your praise.
We truly appreciate your support—thank you for choosing JAXXON! ✨
Reply from JAXXON
Thank you for your wonderful feedback! We're thrilled to hear that you love both our products and customer service. Your support means the world to us—thank you for choosing JAXXON! ✨
Reply from JAXXON
Thank you for your wonderful review! We're thrilled to hear that you enjoyed our excellent customer service and speedy delivery. We truly appreciate your support and look forward to serving you again. Thank you for choosing JAXXON! ✨
Bracelet returned
I’ve had bad experiences in the past but this time working with Lucy in customer service my experience was great
10 April 2026
Reply from JAXXON
Thank you for giving us another chance! We’re so glad to hear that Lucy was able to turn your experience around and make the return process a positive one. Your feedback means a lot to us, and we truly appreciate your support. If there’s ever anything else we can help with, we’re always here!
Best customer service ever!
I had an issue with my son's chain and called and Avery handled it all! The Jaxxon team went above and beyond. You all have gained a customer for life!
9 April 2026
Reply from JAXXON
Thank you so much for your kind words! We’re thrilled to hear that Avery was able to take great care of you and resolve the issue with your son’s chain. Delivering exceptional service is always our goal, and it truly means a lot to know we’ve earned your trust and loyalty.
We appreciate your support and look forward to serving you again in the future!
Great customer service.
Great customer service! Luna helped me out a ton!! Much appreciated, Luna 🙏🏽
10 April 2026
Reply from JAXXON
Thank you so much for your kind words! We’re thrilled to hear you had a great experience—Luna will be so happy to know she was able to help. We truly appreciate your support!
Lucy & Bree are A1!!
Lucy & Bree made my customer service experience a breeze & they were extremely knowledgeable, helpful & professional! Kudos to them! Thanks again for making this pain free yall !!
9 April 2026
Reply from JAXXON
Thank you for your wonderful feedback! We're thrilled to hear that Lucy and Bree provided such an exceptional customer service experience. We'll be sure to pass along your kind words to them. We truly appreciate your support! ✨
The necklace is beautiful
The necklace is beautiful. Also good quality, very good presentation. I pay for 3 days shipping and never came. After communicating to The customer service they send me another one and that one came on time. I’m glad they resolved the problem. So 5 stars for the product and 5 stars for customer service.
7 April 2026
Reply from JAXXON
Thank you for your wonderful feedback! We're thrilled to hear that you love the necklace and appreciate its quality and presentation. We sincerely apologize for the initial shipping delay, but we're glad our customer service team was able to resolve the issue promptly. Your support means the world to us—thank you for the 5-star review! ✨
Reply from JAXXON
Thank you for your patience and understanding! We sincerely apologize for the delay but are glad we were able to resolve the issue. We truly appreciate your support and the opportunity to make things right. ✨
Luna replied super fast and did…
Luna replied super fast and did everything I needed! Very easy and fast experience
9 April 2026
Reply from JAXXON
Thank you for your wonderful feedback! We're thrilled to hear that Luna assisted you quickly and made the process smooth and easy. We'll be sure to pass along your kind words. We truly appreciate your support! ✨
Reply from JAXXON
Thank you for your fantastic feedback! We're thrilled to hear that you had a 10/10 experience. Shoutout to Cardi—we’ll be sure to share your kind words with her. We truly appreciate your support! ✨
Bree was very helpful and getting my…
Bree was very helpful and getting my sons chain exchanged.
8 April 2026
Reply from JAXXON
Thank you for your kind feedback! We're delighted to hear that Bree was so helpful in getting your son's chain exchanged. We'll be sure to share your appreciation with her. We truly appreciate your support! ✨
Sofia did and outstanding job answering…
Sofia did and outstanding job answering all of my questions and getting me the help I needed. Def went above and beyond.
8 April 2026
Reply from JAXXON
Thank you so much for your wonderful feedback! We’re delighted to hear that Sofia was able to assist you and go above and beyond to support your needs. We’ll be sure to share your kind words with her, she’ll truly appreciate it. Thank you for choosing JAXXON, and we look forward to serving you again!
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