Java Aquarium Plants Reviews 

91
•
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Didn't send items ordered; no apologies, just a passive aggressive note about an illusive refund but no mention of when I'll get that, hasn't been actioned as yet. This was ordered for a Christma... See more

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Rated 5 out of 5 stars

Couldn't find 1-2 grow plants anywhere then came across java plants took the plunge even though no one else could get hold of any stock so was a bit dubious but I must say they are perfect. next day d... See more

Rated 5 out of 5 stars

First time I’ve ordered from this site , received my live plants yesterday and all i can say is absolutely superb ! From ordering to receiving also customer service . Every individual plant was well... See more

Rated 5 out of 5 stars

In a world of online buying nice to be able to call, speak to Mark for advice and then receive the order promptly, all in good order despite the dumb courier leaving the box in a very hot porch withou... See more


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3.9

Great

TrustScore 4 out of 5

91 reviews

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3.9

All reviews

(91)

1 review in the last 12 months

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Rated 5 out of 5 stars

First time buyer

First time buyer. Website was easy to use for selection and purchase of plants. The courier service was on time and my package arrived without any damage. Water leakage inside was minimal. The plants were well packed and none of them had any damage.
The plants themselves were more mature (larger) than I expected - a pleasant surprise. It is hard to judge size from photos on a website.
I was happy to pay the price I did for the quality of the plants I received.
I would highly recommend Java Aquarium Plants to anyone.

16 May 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Ordered twice in quick succession because the first order arrived quickly and in good condition.

It was sadly missing one plant that I had paid for but I got an immediate response via email not only apologising and refunding me for the missing Echinodorus but also sending one to me free of charge!

Excellent customer service and quality plants too. Would highly recommend.

10 May 2023
Unprompted review
Rated 5 out of 5 stars

Would use again.

Easy to use web site. Fast shipping. Well packaged. Even received good after sales support when needed. Highly recommend.

9 May 2023
Unprompted review
Rated 3 out of 5 stars

the water plants were brought to my…

the water plants were brought to my house.
but I was out shopping, so a card was left. I could not collect my parcel the next day. saturday.
I was very surprised to the parcel was not marked live plants. the parcel was a bit crushed the plants were ok.

29 April 2023
Unprompted review
Java Aquarium Plants logo

Reply from Java Aquarium Plants

Hi Ursula
Thank you for placing a review .
Your order was placed and despatched on Thur 27th April on the standard 1st class Royal Mail which a delivery was attempted the following day .
We do not request a signature from you on this service so the Royal Mail delivery driver should have left them with you . Obviously we can not control what each individual delivery driver decides to do , but the fact is if it doesn’t require a signature it should have been left . We never advertise what is in the packages. As the plants were ok and delivery was attempted the very next day from when you placed your order we feel that a 3 star rating is a little unfair . But thank you for bringing this to our attention. .

Rated 5 out of 5 stars

A* :). Thank You

I ordered over £70 worth of plants. On arrival I was missing 3 with a note to tell me this. After a quick phone call to chase up when they will be arriving it was dealt with immediately with an update. Awesome. The Plants seamed healthy, the guy on the phone was more than helpful, very polite and professional. Would I order again? Yes for sure. Thankyou. A**

12 April 2023
Unprompted review
Rated 5 out of 5 stars

Great service means I’ll keep buying.

My plants arrived quickly in excellent condition and well packaged. Great quality, price, and a good size as well. This is the second or third time that I’ve used Java plants, and I’ve never been disappointed. An easy to use website, with an extensive choice of plants for my multiple aquariums. My browser doesn’t appear to like PayPal, but paying by card is just as easy, and maybe slightly quicker, so no problem there. I’ll definitely be placing further orders in the future, thank you for great service.

25 April 2023
Unprompted review
Rated 2 out of 5 stars

Aquatic plants…

My order was forwarded to a place two miles away from us !. I had asked that it would be left in the garden box at the rear or the property but obviously it was dpd
that put it in one of their bags and took it to fleet road garage, holbeach. The package was all smashed and the plants were crumpled up, hope they will survive we will keep you posted.

26 April 2023
Unprompted review
Java Aquarium Plants logo

Reply from Java Aquarium Plants

Hi Diane,
Thank you for taking the time to post a review.

We despatched your order out the very same day you placed it in perfect condition.
Also we upgraded your chosen delivery method from 1st Class Royal Mail to Fully Tracked Next Working Day DPD at NO EXTRA COST.
Having received a phone call from your husband explaining what the courier had done with your delivery we offered to replace the full order FREE OF CHARGE if any of the items were damaged. He thanked us for this and said " I know its not Java's fault but the courier's , and I will let you know how the plants get on.
We feel that your marking of a 2 STAR is more than a little unfair in these circumstances as you can appreciate the way the courier handled your item is totally out off our hands and that we offered a full replacement.

Rated 5 out of 5 stars

Great plants

My plants all came in great condition, well packaged and quick delivery. No planeria issues that I have had from other suppliers. Would happily recommend and use again. Cheers

21 April 2023
Unprompted review
Rated 5 out of 5 stars

Quick Delivery

As we live on the Isle of Man speedy delivery is very important especially for aquarium plants, I ordered my plant selection on the Monday morning and received them the next day, excellent service and excellent quality plants. Many thanks

18 April 2023
Unprompted review
Rated 4 out of 5 stars

Great plants - no unwanted creatures!

I have always had great plants from Java Plants and, most importantly, they don’t infest the aquarium with snails! Which happened when I bought plants from a local pet shop. The plants always thrive - they are well packaged. Any delays were down to Royal Mail going on strike. Mark is always helpful. Carole Seed.

12 January 2023
Unprompted review
Rated 1 out of 5 stars

I can't believe i didnt do my research…

I can't believe i didnt do my research before purchasing from this site. Would've saved my money and all this headache. Seller is least bothered about sending the plants that i've ordered. Finally agreed to refund my money which still hasn't arrived. Avoid like the plague. How is a business like this still open to cheat customers?

11 January 2023
Unprompted review
Rated 5 out of 5 stars

These negative reviews don’t give a fair reflection, in my experience.

I have been using Java regularly since 2019 and cannot fault the quality of their plants, they are fantastic. If there have ever been any out of stock they are marked on the invoice and are refunded. Mark has even phoned me on occasion if the plants I have ordered are out of stock and offered alternatives, in order not to delay delivery.

I did have a problem with my last order but that was entirely down to Royal Mail’s strike action before Christmas. I ordered before the cut off date for delivery and they were dispatched in time as promised on the website. However, they must have got caught in the post backlog as they were in a sorry state when they arrived in the New Year. I emailed Mark and received a perfect replacement order in days, no quibble.

Very happy to be a customer of this company.

14 January 2023
Unprompted review

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